Technician/Advisor - Shelburne, VT

VIP Tires & Service; Shelburne (VT); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Technician/Advisor to enhance customer experiences in the automotive service sector. This role combines customer interaction with technical expertise, ensuring safety and compliance while delivering exceptional service. The ideal candidate will thrive in a dynamic environment, collaborating with team members to execute VIP’s mission of earning automotive customers for life. With a focus on continuous learning and certification, you'll play a crucial role in maintaining high service standards and customer satisfaction. If you are passionate about the automotive industry and committed to excellence, this opportunity is perfect for you.

Qualifications

• 1 year in automotive service experience required.
• Completion of a two-year college or technical program recommended.

Responsibilities

• Ensure workplace safety and follow all safety policies.
• Serve customers by consulting and educating them about vehicle conditions.
• Complete required services on customers’ vehicles.

Skills

Communication Skills

Customer Service

Automotive Knowledge

Organizational Skills

Education

Two-year college or technical program

High School Diploma

Tools

ASE Certifications

Equipment Safety Certification

State Inspection License

Job description

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3303 Shelburne Rd, Shelburne, VT 05482, USA Req #347

Friday, March 21, 2025

Title: Tech-Advisor (T/A)

Reporting To: Service Manager

Employment Classification: Non-exempt / hourly

General Summary

The Tech-Advisor lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning the VIP culture and processes to help the team ensure that all customers get a different & better experience. A Tech-Advisor must be able to work effectively with team members to ensure effective communication, teamwork, and operation in serving customers at their location. The Tech-Advisor delivers an exceptional customer experience and high-performance results through helping the team achieve execution of VIP programs and standards.

Essential Duties & Responsibilities

• Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
• Work at the counter as a service writer necessary, serving customers by consulting with them, building relationships with them, and by following the VIP processes to educate them about the condition of their vehicle, based on mileage and results of the MPI vehicle inspection.
• Work in the shop as a technician when necessary, taking work orders as assigned by management, and completing all required services on customers’ vehicles in accordance with VIP standards and procedures.
• Fulfill all required training and certification for both the positions of Service Writer and Installation Technician and be able to successfully carry out the required duties of both.
• Achieve better than average success in customer engagement and production of billed hours as measured by VIP Tech-Advisor productivity.
• Learn and be able to successfully execute all activities as assigned by the Service Manager and help the team deliver a different and better customer experience to every customer.
• Learn VIP’s processes and be prepared to successfully execute the essential duties and responsibilities listed below.
• Take and pass all required and assigned LMS training.
• Complete all relevant vendor training.
• Become T.I.A basic automotive tire service (BATS) certified.
• Become T.I.A. advanced TPMS certified.
• Become ASE certified.
• Effectively communicate with the team throughout the day, daily huddles, and bi-monthly store meetings.
• When assigned to the counter, monitor e-mail throughout the day for customer appointments and communication.
• Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s conditions and partnering with them on any necessary solutions.
• Attend off site meetings and training sessions as needed, typically several times per year.
• Facility and Equipment Maintenance
• Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances.
• Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs.
• Maintains a clean service department throughout the business day.
• Reports any facility or equipment issues into the database.
• Procedural Compliance
• Enforces strict compliance with the service Code of Ethics and all regulations and procedures.
• Performs other functions as required and communicates with management to ensure compliance with service standards and policies.

Performance Measurement

The Tech-Advisor supports the Service Manager to help the team achieve all targeted levels of performance through various reports.

Standard Management Work Week

• SCHEDULE: 5-day work, 40 hours/week.
• ATTENDANCE: Arrive prior to shift, be ready, and work all scheduled hours as directed.

Required Qualifications

• Knowledge, Skills, and Abilities: Excellent communication, sound business sense, strong organization, comprehensive automotive industry understanding.
• Minimum Experience: 1 year in automotive service, completion of a two-year college or technical program recommended, or equivalent experience.
• Certificates & Licenses: Valid driver’s license, Equipment Safety Certification, ASE certifications including C1, P2, G1, A4, A5, and State Inspection License where applicable.

Work Environment & Physical Demands

Indoor service department with exposure to weather, chemicals, noise, and mechanical equipment. Must wear protective eyewear. Physical activities include sitting, reaching, standing, walking, climbing, kneeling, crawling, lifting less than 21 lbs., and exerting force over 20 lbs. Must have good vision and depth perception. Reasonable accommodations available.