Technician A

Pep Boys; Garner (NC, IA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a skilled Technician to leverage their automotive expertise in diagnosing and repairing vehicle systems. This role emphasizes collaboration and leadership, driving a team to enhance customer satisfaction. With a commitment to continuous learning and technical excellence, the Technician will engage directly with customers, providing clear explanations of vehicle issues and solutions. Join a dynamic environment that values teamwork and technical proficiency, where your contributions will make a significant impact on customer care and operational success.

Qualifications

• 3+ years of automotive mechanical diagnosis and repair experience.
• 4 or more ASE certifications preferred for this position.

Responsibilities

• Diagnose and repair various automotive systems to specifications.
• Explain technical diagnoses and needed repairs to customers.

Skills

Automotive Mechanical Diagnosis

Problem-Solving

Customer Service

Team Collaboration

Education

High School Diploma or GED

ASE Certifications

Tools

Automotive Diagnostic Tools

Computer Systems

Job description

Overview

Pep Boys is driven by its promise to its customers, "We go further to help you go farther." Founded 100 years ago by military veterans, generations of drivers have counted on Pep Boys ASE-certified Pros to service their vehicles. With a national network of nearly 1,000 locations in 35 states and Puerto Rico, and 27distribution centers, Pep Boys employs more than 8,000 people. More than seven million vehicles pass through Pep Boys bays each year, and our commitment to being the ONE our communities count on is demonstrated through our exceptional customer experience and support of the critical technical training initiatives needed to close America's skills gap. For more information, visit www.pepboys.com.

Position Summary

A Technician is primarily responsible for using their experience and technical expertise to diagnose drivability and electrical systems. A successful Technician will use leadership and mentoring skills to drive a team to increase customer care and satisfaction. A Technician will have direct interaction with customers and deliver superior service through educating the customer on the problems and proposed solutions for their vehicle.

Duties & Responsibilities

• Diagnose and repair to specifications -- brake and hydraulic, exhaust, primary and/or advanced fuel ignition and electrical, suspension and alignment, air conditioning and computer systems.


• Perform job duties of all lower job descriptions (Technician B, Mechanic, General Service Technician).


• Adequately explain technical diagnoses and needed repairs to non-mechanical individuals which may include employees and customers on an as-required basis.


• Continuously learn new technical information and techniques in formal training sessions in order to stay abreast with rapidly changing automotive technology.


• Assist fellow technicians/mechanics in performing technical activities.


• Keep store management aware of mechanical repair problems as they occur.


• Maintain an organized and neat shop.


• Adhere to all company policies, procedures, safety and environmental rules.

Knowledge, Skills, and Abilities

This position is a leader in the shop. We expect you to help set the pace and tone while helping to develop the team around you. Collaboration and a team first mentality are a must if you are looking for success in this role. In addition, we require review the following to measure your fit for this role:

• A High School Diploma or GED


• 3+ years of strong automotive mechanical diagnosis, problem-solving and repair experience.


• 4 or more ASE certifications are PREFERRED for this position (A4 Steering and Suspension & A5 Brakes, plus 2 from the following: A1 Engine Repair, A6 Electrical, A7 HVAC, A8 Engine Performance, L1 Advanced Engine Performance)


• Section 609 certification required


• State Inspection license if applicable


• High level of motivation, energy and a customer-focused attitude.


• Must have a valid driver's license.


• Successful completion of pre-employment drug screen


• Availability to work days, nights, holidays, and weekends as needed

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Physical Demands

• Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.


• Frequent standing and walking for long periods of time.


• Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.


• Communicate effectively in person, by telephone, or by using telecommunications equipment.


• Enters and locates information on computer.


• Presents information to small and large groups.


• Visually verifies information, often in small print.


• Safely operates a motor vehicle.


• Talk and hear.