Technician 3, Quality Systems Engineering (R4956)

F7d8749a; Dallas (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus

Benefits

Equity

Job summary

Shield AI in Dallas seeks a Quality Assurance professional to support QMS processes, audits, and documentation across engineering and manufacturing. You will help ensure product readiness, drive corrective actions, and maintain records with precision.

The role emphasizes cross-functional coordination, data integrity, and ongoing improvements to sustain mission-ready performance within a fast-paced environment.

Qualifications

• 1–3 years of experience in quality, manufacturing, or technical support in a regulated environment.
• Familiarity with root cause analysis methods such as 5 Whys or Fishbone.
• Strong attention to detail and ability to follow procedures.

Responsibilities

• Support daily execution of QMS processes and activities.
• Maintain procedures, work instructions, and quality records.
• Track audit findings, corrective actions, and process updates.
• Assist with new product and production support to meet QMS requirements.
• Support documentation and readiness for production or manufacturing reviews.
• Participate in inspections and verifications as needed.
• Maintain document control, updates, revisions, and archival of records.
• Enter data in quality/ERP systems and ensure documentation accuracy.
• Assist with internal audits and evidence collection.
• Support root cause investigations and CAPA implementations.
• Monitor key quality metrics and report trends to engineering/management.
• Coordinate QMS training and maintain training records.

Skills

Root cause analysis

Attention to detail

Procedural discipline

Job description

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai https://shield.ai/. Follow Shield AI on LinkedIn https://www.linkedin.com/company/shield-ai, X https://x.com/shieldaitech, Instagram https://www.instagram.com/shield_ai, and YouTube https://www.youtube.com/@Shield_AI.

JOB DESCRIPTION:

Join a team dedicated to building quality and reliability into advanced products from the ground up. In this role, you will support critical quality management processes, collaborate across engineering and manufacturing teams, and help ensure systems, documentation, and production activities meet the highest standards. Working in a fast-paced environment, you’ll play a key role in driving continuous improvement, operational excellence, and mission-ready performance.

What you'll do:

• Key Responsibilities
• Support daily execution of QMS processes and activities.
• Assist with maintaining procedures, work instructions, and quality records.
• Help track and follow up on audit findings, corrective actions, and process updates.
• New Product and Production Support
• Assist engineers in ensuring new products and processes meet QMS requirements.
• Support documentation and readiness activities prior to production or manufacturing reviews.
• Participate in inspections and verification activities as needed.
• Documentation and Systems
• Maintain document control processes, including updates, revisions, and archival of records.
• Enter and manage data within quality systems, ERP systems, or tracking tools.
• Help ensure accuracy and completeness of quality documentation and training records.
• Audit and Compliance Support
• Support preparation activities for internal and external audits.
• Compile documentation and objective evidence for audit reviews.
• Participate in internal audits under guidance from certified auditors.
• Continuous Improvement
• Assist with root cause investigations using structured problem-solving tools.
• Support implementation and verification of corrective and preventive actions.
• Help monitor key quality metrics and report trends to engineering or management.
• Training and Cross Functional Coordination
• Support coordination of QMS related training and maintain training records.
• Work with manufacturing, engineering, and supply chain teams to communicate quality requirements.

Required qualifications:

• 1 to 3 years of experience in a quality, manufacturing, or technical support role, preferably in aerospace or a regulated environment.
• Familiarity with basic root cause analysis methods such as 5 Whys or Fishbone.
• Strong attention to detail, organizational skills, and ability to follow established procedures.

Preferred qualifications:

• Working knowledge of AS9100 or ISO 9001 standards.
• Experience with document control systems, ERP systems, or quality data tracking tools preferred.
• Certification or training in quality (e.g., Six Sigma Yellow/Green Belt)

Full-time regular employee offer package: Pay within range listed + Bonus + Benefits + Equity Temporary employee offer package: Pay within range listed above + temporary benefits package (applicable after 60 days of employment) Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits.

Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.