Technician 2

Primerica

Duluth, Northern (GA, KY)

Hybrid

USD 40,000 - 50,000

Full time

3 days ago

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Benefits offered by this job

Day one health insurance

401(k) with employer match

Vacation and sick leave

Life and disability insurance

Flexible Spending Account

Job summary

Primerica in Duluth, GA is seeking an Operations Technician to process print and media workflow, perform quality control, and ensure on-time delivery of outputs per SLAs. The role requires basic data center exposure and familiarity with Xerox printers and tape media management.

The position offers a Monday–Friday style schedule with a 7 AM–8 PM rotating day, salary range $40k–$50k, and a strong benefits package. Eligible for company benefits from day one.

Qualifications

High school diploma or equivalent.
Minimum 1 year experience in related role.
Basic exposure to data center and raised floor operations.
Experience with Xerox production printers or equivalent, mainframe environments and IBM tape products.
Strong verbal and written communication skills; able to multi-task and work under pressure.

Responsibilities

Print output as it becomes available or is requested.
Print from multiple interfaces and monitor printers for issues.
Perform quality control on output and deliver QC’ed output to departments on time.
Inventory paper stock and printer supplies; monitor tape levels.
Document issues and track tickets; communicate status to peers and management.
Coordinate with teams to ensure end-of-shift complete and logs updated.

Skills

Print output

Quality control

Documentation

Communication

Multi-tasking

MS Office

Education

High school diploma or equivalent

Tools

Xerox printers

Mainframe environments

IBM tape products

Job description

Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America’s Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America’s Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it’s like to work at “one of the best places to work in the metro Atlanta”.

About this Position

The technician will process print and media workflow in operations area. Print will involve print, quality control, and delivery of cycle output and special requests in accordance to service level agreements. Media processing will involve manifesting and managing reports and virtual/physical tape media by process of established procedures. The technician will additionally communicate status of regular workflow while tracking and communicating any issues that arise.

Hours: 7 AM to 8 PM 3-day Work Week on Rotating Schedule. This role is not eligible for sponsorship now or in the future. The salary range for this role is $40k - $50k.

Responsibilities & Qualifications

Print output as it becomes available or is requested.
Print from multiple differing computer interfaces.
Monitor print as it is processed on printers and address issues such as paper jams and supply replenishment when intervention is required.
Process printed output through quality control procedures.
Deliver QC'ed output to the departments by established service level agreement times.
Inventory paper stock and printer supplies each shift.
Monitor scratch and active tape levels of virtual and physical tape libraries.
Manifest reports for tracking media at the beginning of each day.
Communicate the status of media to peers and support team.
Ensure management and support teams are aware of any media delays.
Process media in accordance to media processing procedures.
Monitor the status of physical hardware and follow up with any issues that arise.
Manifest problem tickets in the event of issues with any print or media hardware.
Document all issues on all hard and soft copies as developments occur and resolve tracking tickets once issues are resolved.
Communicate developments thoroughly with peers and support teams and elevate issues to management when necessary.
Comply with all procedures regarding the handling of print and media processing.
Familiarize with and execute emergency procedures as needed.
Review procedures for outdated or obsolete information and update procedures for approval.
Coordinate with peers to ensure that all tasks are complete by end-of-shift.
Communicate all developments verbally and via turnover logs.
Complete all tasks that appear in turnover logs by end-of-shift and ensure that all logs are completely filled out.

Requirements

High school diploma or equivalent
Minimum of 1 year exp required
Applicant should have a general understanding and basic exposure to data center and raised floor operations.
Xerox production printers or equivilant, mainframe environments and IBM tape products.
Excellent verbal and written communication skills, ability to work flexible schedules, familiarity of Microsoft software products (Windows, Office, etc), ability to interface with users and peers professionally, ability to multi-task, ability to work under pressure
Knowledge of mainframe software applications (TSO, ISPF, SDSF), knowledge of mainframe hardware, knowledge of Xerox hardware, knowledge of raised floor environment.

FLSA status: This position is exempt (not eligible for overtime pay): No

Our Benefits

Day one health, dental, and vision insurance
401(k) Plan with competitive employer match
Vacation, sick, holiday and volunteer time off
Life and disability insurance
Flexible Spending Account & Health Savings Account
Professional development Tuition reimbursement
Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Primerica is a leading provider of financial products and services to middle-income families in the U.S. and Canada. Since 1977, Primerica has helped millions of middle-income households protect their families and save for the future. We insure over 5.5 million lives and have approximately 3.0 million client investment accounts.

Headquartered in metro Atlanta, Primerica is a Fortune 1000 company with over 2,800 employees located in the U.S. and Canada. Our employees are an integral part of achieving Primerica’s mission in creating more financially independent families and supporting over 151,000 licensed financial representatives across the U.S. and Canada.

The Company’s competitive salaries, award-winning benefits packages, and employee recognition programs are just a few of the reasons the average employee tenure is 13 years.

Awards and Recognitions