Technician

Radio Systems Corporation-US; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

Radio Systems Corporation-US in Pittsburgh is seeking a Pet Solutions Technician to install and service Invisible Fence® Brand solutions. This role involves training pets and providing superior customer service.

The ideal candidate will have a high school diploma, at least 1 year of customer service experience, and exceptional communication skills. Must maintain a professional demeanor and adhere to company standards.

Qualifications

• 1 year of Customer Service Experience.
• Valid driver’s license with clear driving record.
• Outstanding verbal and written communication skills.

Responsibilities

• Install Invisible Fence® Brand pet solutions daily.
• Provide superior customer service and train pets.
• Maintain assigned installation equipment and vehicles.

Skills

Customer service

Communication skills

Technical abilities

Education

High school diploma or equivalent

Job description

Summary of Position

Installs and services Invisible Fence® Brand Pet Solutions at customers’ homes using basic machinery, working with and training customers and pets, while following all company standards and procedures.

Responsibilities

• Install Invisible Fence® Brand pet solutions each day.
• Setup, operate and maintain all assigned installation equipment.
• Maintain in good working order and cleanliness of all company vehicles and equipment assigned to Pet Solutions Technician; report to Area Operations Manager (AM), General Operations Manager (GOM) or Assistant Operations Manager (AOM) any issues that require additional maintenance.
• Provide service for all Invisible Fence® Brand solutions.
• Effectively train pets to Invisible Fence® Brand solutions.
• Provide superior customer service by helping design and confirm solution layouts with the customer.
• Return calls to the office regarding any customer concerns immediately.
• Solicit and collect customer referrals and endorsement letters.
• Maintain customers’ homes by providing a clean and neat installation/service, always leaving the customers’ home in a better condition.
• Consistently deliver friendly, positive and professional service at all times, including travel times to jobs to maintain professional driving habits.
• Offer and sell additional solutions to consumers.
• Maintain Ambassador status for Invisible Fence® Brand by actively generating referrals, leads and appointments with every customer contact.
• Collect all necessary paperwork and submit to AM, GOM or AOM in a timely manner.
• Collect all payments by submitting to Field Service Specialist (FSS) or through Blue Rover, prior to leaving the client’s home.
• Report all serial numbers of products used during visits to FSS prior to leaving the client’s home.
• Maintain proper inventory and stocking of products for service vehicles.
• Report any issues to the customer and AM, GOM or AOM.
• Maintain proper documentation of all notes for customer visits and issues, including entering notes promptly when the job concludes.
• Other job duties as assigned.

Accountabilities

Follow Invisible Fence® Brand and PSB company policies, procedures, training manuals, safety rules, operating and maintenance instructions, procedure manuals, diagrams, schedule forms, instructions and sales/service contracts.

Exceed standard customer satisfaction levels by resolving customer issues, taking personal ownership of the situation and creating a win‑win‑win solution, returning customer calls promptly, championing timely follow‑up service for the customer, soliciting and receiving customer referrals and endorsement letters, following up on free battery plans for customers to ensure they are awarded for applicable referrals, and always delivering friendly and professional service to all customers.

Annual certification for Perfect Start™ Plus pet training.

Submit customer reports and notes to AM, GOM or AOM and submit SGLs, upsells and Google Reviews.

Report to AM or GOM any vehicle maintenance issue that may require additional maintenance.

Maintain professional appearance and demeanor. Regular and predictable attendance is required.

Relationships

Reports directly to the General Operations Manager or Area Operations Manager. Works with customers, IFB FSS to schedule appointments, AMs and GOM/AOM. Consistently sets high standards with the Branch associates to develop and enhance customer service.

Qualifications

• High school diploma or equivalent.
• 1 year of Customer Service Experience.
• Valid driver’s license, clear driving record and driving skills.
• Outstanding verbal, written and listening communication skills, including the ability to communicate with all levels of management, staff and customers.
• Ability to perform well under pressure and time constraints, solve practical problems and deal with a variety of variables in situations where only limited standardization exists while maintaining a professional demeanor.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Ability to read, write, speak, interpret English and effectively communicate sales or training requirements with customers accurately.
• Technical abilities necessary to use cellular phones (all electronic devices) for training services and recording notes.
• Ability to sit, stand, and walk on a regular basis. The technician may occasionally be required to climb, balance, stoop, kneel, crouch or crawl to provide training and technician services.
• Results oriented with a strong sense of ownership and high level of professionalism.
• Well groomed and maintain continued professional appearance and demeanor.
• Work environment may include exposure to outside weather conditions; wet and/or humid conditions, extreme cold or heat.
• Pet Solutions Technician may be required to travel in a provided vehicle to customers’ homes and must interact with customers and their pets with a risk of injury from working with pets (e.g., bites, scratches).
• Exceed standard customer satisfaction levels.

Physical Activities

• Lift
• Carry
• Hand movement: simple grasping, fine manipulation.
• Use of machinery—CF3000, steering wheel, trencher, repetitive hand motions.
• Environment: exposure to heat, cold, and outdoor settings for 5+ hours per day.

Hours

Must be available to service the customer and take appointments between the hours of 8a‑6p Mon–Sat, with last appointment availability starting at 6p on a rotating schedule; 5‑day work week including weekends if the rotation shift falls on a weekend.

Must be available to work 2‑3 Saturdays per month (50% Saturdays per month).