Technician

Pink's Windows Northeast Atlanta; Lawrenceville (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Free uniforms

Training & development

Job summary

Pink's Windows Northeast Atlanta is looking for a Lead Technician to join their team in Lawrenceville, Georgia. This role involves ensuring excellent customer service and communication while cleaning residential and commercial windows. Ideal candidates will possess strong time management skills, the ability to work independently, and effective communication capabilities. While prior experience is a plus, a passion for service and a detail-oriented mindset are essential. The position also offers incentives like performance bonuses, free uniforms, and training opportunities.

Qualifications

• Ability to qualify a customer and provide estimates according to the customer's needs.
• Ability to learn and work independently in a fast-paced environment.
• Experience in customer care, sales, or estimating is a plus.

Responsibilities

• Manage job materials and customer timelines effectively.
• Clean residential and commercial windows using industry-standard techniques.
• Power wash surfaces and clean gutters as needed.
• Estimate projects and ensure job quality on schedule.

Skills

Excellent communication skills

Time management

Detail-oriented

Self-motivated

Organization skills

Job description

Established in 2020, Pinks was born out of the desire to bring dignity back to the blue‑collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pinks is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world‑class service at a fair price and our Brand Promise is to be The Best Houseguest Ever. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you!

Join our team at Pink’s as a Lead Technician and help this exciting team, working with clients to make their windows spotless! You will contribute to a fun, fast‑growing team while making an excellent reputation within the Pinks territory among its customers.

Benefits

• Bonus based on performance
• Free uniforms
• Training & development

Technician Role Overview

• Each week the Techs will need to look ahead at their jobs and make sure they have the materials necessary and are aware of what they are walking into.
• They communicate with customers about timelines, sending alerts before arriving.
• Techs ensure clear communication by discussing job details upon arrival.
• Cleaning of interior and exterior residential and commercial windows using industry standard techniques and equipment.
• Cleaning and scrubbing tracks.
• Cleaning Screens.
• Power washing brick, siding and concrete.
• Gutter Cleaning.
• Estimate projects.
• Ensure projects are kept on schedule and within budget while meeting client's needs and delivering a quality project.
• Upsell additional services to ongoing projects/customers.
• Identify potential issues and ensure timely decisions are made.
• Techs ensure smooth and efficient job progress, preventing bottlenecks.
• Techs handle the job's closeout, including customer interaction.
• They walk through the completed job with the customer.
• They discuss what went well and any areas that may not have met standards.
• Techs handle payment forms and gently mention the importance of reviews.
• They acknowledge that any tech issues trace back to their delegation or communication.
• Effective communication is key to the Tech's role.
• Techs strive to ensure customers are satisfied and willing to leave positive reviews.
• The Tech's role is pivotal in maintaining quality and customer relationships.
• In summary, the Tech plays a central role in coordinating and overseeing job processes, ensuring smooth operations, and maintaining customer satisfaction. Their accountability and communication skills are crucial to our success.

Qualifications

• Ability to qualify a customer and provide estimates according to the customer's needs.
• Ability to learn and work independently in a fun fast‑paced environment.
• Self‑motivated.
• Superb time management, prioritization, and organizational skills.
• Detail‑oriented, dependable, and reliable.
• Excellent communication skills, both written and verbal.
• Proficiency in the use of a personal computer/cell phone and software programs.
• Experience is not necessary, however, 2 years of customer care, sales or estimating experience is a plus.

Pink’s Windows is an Equal Opportunity Employer.