Lead Technician

Pink's Windows Northeast Atlanta; Lawrenceville (GA); On-site; USD 24,796 - 31,684; Full time

Job summary

Pink's Windows Northeast Atlanta is looking for a Lead Technician to join our vibrant team in Lawrenceville, GA. The lead will be responsible for overseeing window cleaning projects while ensuring high standards and customer satisfaction are met. With a focus on world-class service, this role provides an exciting opportunity to work in a supportive environment.

Compensation ranges from $18.00 to $23.00 per hour based on experience. If you are self-motivated and have strong communication skills, we want to hear from you!

Qualifications

• Ability to qualify customers and provide estimates based on their needs.
• Experience in customer care, sales or estimating is preferred but not necessary.
• Superb time management and organizational skills are essential.

Responsibilities

• Lead and oversee window cleaning projects from start to finish.
• Communicate effectively with customers regarding timelines and job details.
• Ensure quality standards are met while maintaining client satisfaction.

Skills

Customer service

Time management

Communication skills

Detail-oriented

Organizational skills

Job description

Established in 2020, Pinks was born out of the desire to bring dignity back to the blue collar service industry. Tired of the stigma of workers showing up late or saying they would fix something that they never got around to, Pinks is here to change the narrative by bringing back the days of knowing and trusting the people working on your home or business. Pink’s is founded on the idea of world class service at a fair price and our Brand Promise is to be The Best Houseguest Ever. If you possess a passion for delivering unparalleled customer service and desire to be part of a company with a remarkable culture, we look forward to meeting you!

Join our team at Pink’s as a Lead Technician and help this exciting team, working with clients to make their windows spotless! You will contribute to a fun, fast growing team while making an excellent reputation within the Pinks territory among its customers.

• Leads are responsible for everything from start to finish.
• Each week the leads will need to look ahead at their jobs and make sure they have the materials necessary and are aware of what they are walking into.
• They communicate with customers about timelines, sending alerts before arriving.
• Leads ensure clear communication by discussing job details upon arrival.
• Cleaning of interior and exterior residential and commercial windows using industry standard techniques and equipment.
• Cleaning and scrubbing tracks.
• Power washing brick, siding and concrete.
• Gutter Cleaning.
• Leads primarily handle maintenance plans but also handle first‑time residential jobs.
• Ensure projects are kept on schedule and within budget while meeting client's needs and delivering a quality project.
• Help problem‑solve if problems arise on any project.
• Generate schedules and plans of operation for projects.
• Upsell additional services to ongoing projects/customers.
• Identify potential issues and ensure timely decisions are made.
• During the job, Leads oversee and delegate responsibilities.
• They coordinate with their technician, directing tasks like window cleaning.
• Leads ensure smooth and efficient job progress, preventing bottlenecks.
• Leads handle the job's closeout, including customer interaction.
• They walk through the completed job with the customer.
• They discuss what went well and any areas that may not have met standards.
• Leads handle payment forms and gently mention the importance of reviews.
• The Lead takes ownership of the entire job, including any imperfections.
• They acknowledge that any tech issues trace back to their delegation or communication.
• The Lead bears the ultimate responsibility for job success and customer satisfaction.
• Effective communication and oversight are key to the Lead's role.
• Leads strive to ensure customers are satisfied and willing to leave positive reviews.
• The Lead's role is pivotal in maintaining quality and customer relationships.
• In summary, the Lead plays a central role in coordinating and overseeing job processes, ensuring smooth operations, and maintaining customer satisfaction. Their accountability and communication skills are crucial to our success.

Qualifications

• Ability to qualify a customer and provide estimates according to the customer's needs.
• Ability to learn and work independently in a fun fast‑paced environment.
• Self‑motivated.
• Superb time management, prioritization, and organizational skills.
• Detail‑oriented, dependable, and reliable.
• Excellent communication skills, both written and verbal.
• Proficiency in the use of a personal computer/cell phone and software programs.
• Experience is not necessary, however, 2 years of customer care, sales or estimating experience is a plus.

Compensation: $18.00 - $23.00 per hour

Pink’s Windows is an Equal Opportunity Employer.