Technical Writer - Remote/Hybrid

Serco; Herndon (VA); On-site; USD 60,000 - 78,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with employer matching

Tuition reimbursement

Life insurance

Job summary

Serco is seeking a Technical Writer to support a Department of Defense (DoD) program in Newport, RI. This role develops, maintains, and formats technical and training documents, working with SMEs to ensure clarity and accuracy.

You will produce OJT materials, training guides, and reference documents while ensuring proper formatting and version control. A Secret clearance and strong writing/editing skills are required.

Qualifications

• Bachelor's degree and 1 year of experience OR HS diploma and 3 years of experience.
• Active Secret security clearance.
• Experience in technical writing, editing, documentation development, or a related support role.
• Strong proficiency with Word, Excel, PowerPoint, and Outlook.
• Strong writing, editing, proofreading, and document formatting skills.
• Experience organizing and maintaining electronic files, documents, and data.
• Ability to work with technical personnel and subject matter experts to develop clear documentation.
• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and priorities in a deadline-driven environment.
• Ability to travel up to 10% of the time.

Responsibilities

• Develop, edit, format, and maintain technical documentation, reports, procedures, guides, and other program materials.
• Create and update On-the-Job Training (OJT) materials, training guides, job aids, and reference documents.
• Work with subject matter experts to capture technical information and convert it into clear and usable documentation.
• Review documentation for grammar, consistency, formatting, accuracy, and overall quality.
• Organize and maintain documents, technical data, and program files on government network drives, SharePoint, and other approved repositories.
• Support document control activities, including file organization, naming conventions, version control, and document updates.
• Prepare and format Microsoft Word documents, Excel spreadsheets, PowerPoint presentations, and other program deliverables.
• Consolidate information from multiple sources into standardized reports, documents, and data packages.
• Maintain organized document libraries and ensure current versions of materials are easily accessible to the program team.
• Coordinate with technical and program personnel to incorporate revisions and maintain accurate documentation.
• Support additional documentation and program support requirements as needed.

Skills

Technical writing

Editing

Documentation

Organization

Proofreading

Education

Bachelor's degree

High school diploma with experience

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Position Description & Qualifications

Serco is seeking a Technical Writer to support a Department of Defense (DoD) program in Newport, RI. This position will support the development, maintenance, and organization of technical, training, and program documentation. The Technical Writer will work closely with program personnel and subject matter experts to produce clear, accurate, and well-formatted documentation in support of program requirements.

In This Role, You Will

• Develop, edit, format, and maintain technical documentation, reports, procedures, guides, and other program materials.
• Create and update On-the-Job Training (OJT) materials, training guides, job aids, and reference documents.
• Work with subject matter experts to capture technical information and convert it into clear and usable documentation.
• Review documentation for grammar, consistency, formatting, accuracy, and overall quality.
• Organize and maintain documents, technical data, and program files on government network drives, SharePoint, and other approved repositories.
• Support document control activities, including file organization, naming conventions, version control, and document updates.
• Prepare and format Microsoft Word documents, Excel spreadsheets, PowerPoint presentations, and other program deliverables.
• Consolidate information from multiple sources into standardized reports, documents, and data packages.
• Maintain organized document libraries and ensure current versions of materials are easily accessible to the program team.
• Coordinate with technical and program personnel to incorporate revisions and maintain accurate documentation.
• Support additional documentation and program support requirements as needed.

To Be Successful In This Role, You Will Have

• Bachelors Degree and 1 year of experience
• OR a HS Diploma and 3 years of experience.
• An Active Secret security clearance
• Experience in technical writing, editing, documentation development, or a related support role.
• Strong proficiency with Microsoft Word, Excel, PowerPoint, and Outlook.
• Strong writing, editing, proofreading, and document formatting skills.
• Experience organizing and maintaining electronic files, documents, and data.
• Ability to work with technical personnel and subject matter experts to develop clear documentation.
• Strong attention to detail and organizational skills.
• Ability to manage multiple assignments and priorities in a deadline-driven environment.
• The ability to travel up to 10% of the time

Additional Desired Skills And Experience

• Experience with SharePoint or similar document management systems
• Previous experience supporting DoD, government, engineering, logistics, or technical programs

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer. If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email [e-mail].

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us. Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail].