Technical Writer - Product Documentation (B2B Software)

PcVue Middle East; Remote; USD 80,000 - 100,000; Full time

Job summary

A software development company is seeking a motivated technical writer to manage and improve product documentation. Responsibilities include authoring original content, coordinating with translators, and collaborating with various teams throughout the product lifecycle. Candidates should possess strong writing skills in English, be autonomous, well-organized, and have a technical background. Knowledge of French is considered a plus. The role offers flexible working conditions and engages in various projects.

Benefits

Flexible working conditions

Collaborative company culture

Opportunities for personal development

Qualifications

• Proven international written English proficiency.
• Knowledge of French is an added advantage.
• Ability to manage and author technical documents.

Responsibilities

• Structure, author, and maintain product documentation.
• Coordinate and support the translation team.
• Collaborate with R&D, QA, and Tech support teams.

Skills

Technical writing

Research skills

Team collaboration

Autonomy

Education

Technical writer or information management degree

Tools

MadCap Flare

Git

Jira

Job description

Overview

ARC Informatique is an independent European company with over 40 years of experience in developing and supplying SCADA and BMS software for monitoring and control of industrial applications. Its PcVue platform enables its partners to develop applications for various vertical markets (energy, environment, transportation, buildings, etc.). They help their users reduce production costs and optimize the efficiency, reliability, and profitability of their systems, while ensuring employee safety and controlling their environmental impact.

ISO 9001, ISO 14001, and ISO 27001 certified, the company operates internationally with direct sales offices in the United States, Europe, Asia, and Latin America.

Missions

As part of the Product Marketing team, you manage the product documentation. Responsible for the quality of the technical information we provide to users of our B2B software products, you contribute to its improvement, in style and substance.

Your Main Missions Are The Following

• Structure the technical information we provide to users,
• Author the original product documentation in English, including the online help,
• Contribute to the authoring of the training material and other technical resources.

The Job Also Includes

• Maintenance of the existing content,
• Coordination and support of our team of translators,
• Production and publication of the product documentation,
• Maintenance of the playbooks for the authoring, localization, and publishing process,
• Contribution to the improvement of the documentation process.

You will collaborate daily with the R&D, QA and Tech support teams, all along the product lifecycle.

The tools we use: MadCap Flare, Git, Crowdin, DeepL, Dokeos, Jira.

Profile

Autonomous and well organized, you know what teamwork means and have outstanding research instincts. If you are a writer with a strong technical background, a software engineer with the talent to write, or a new college graduate with a technical writer or information management degree, please apply.

This position requires proven international written English proficiency. Knowledge of French is an added advantage.

Join Us

Join Us If You Want To

• Join a caring company that fosters collaboration and personal development for everyone;
• Discover a constantly evolving profession and invest in motivating projects;
• Benefit from flexible working conditions.

Conditions

Contract type: Negotiable

Salary: According to profile and experience

Location: Open

GDPR

We collect personal data related to candidates as part of our recruitment and selection processes with a commitment to comply with legal obligations for the protection of personal data.

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