Technical Writer, Opengear (Sandy, UT - Hybrid)

Digi; Sandy (UT); Hybrid; USD 73,000 - 115,000; Full time

Job summary

A leading company specializing in data center management is seeking a mid-level Technical Writer based in Sandy, Utah. The ideal candidate will take ownership of documentation across innovative networking solutions, collaborating closely with engineers and designers to enhance customer experience and ensure clarity in technical communication.

Benefits

Short-term incentive program

New hire stock award

Paid parental leave

Open (uncapped) PTO

Medical insurance

Vision insurance

401(k)

Tuition assistance

Disability insurance

Qualifications

• 2-5 years of experience as a technical writer, ideally with hardware/software products.
• Ability to interpret engineering specifications and translate into user-oriented content.
• Experience with structured authoring or single-sourcing desired.

Responsibilities

• Develop, maintain, and improve documentation for Opengear products.
• Collaborate with Engineering, Product, and Support to gather technical details.
• Ensure documentation aligns with Opengear’s voice and branding.

Skills

Strong writing and editing skills

Attention to detail

Communication skills

Education

Bachelor’s degree in Technical Communication, Computer Science, English, or a related field

Tools

MadCap Flare

FrameMaker

Confluence

Git

Markdown

Job description

Technical Writer, Opengear (Sandy, UT - Hybrid)

Join to apply for the Technical Writer, Opengear (Sandy, UT - Hybrid) role at Opengear

Technical Writer, Opengear (Sandy, UT - Hybrid)

Join to apply for the Technical Writer, Opengear (Sandy, UT - Hybrid) role at Opengear

Opengear designs and manufactures products for data center and remote site management. We are a rapidly growing supplier of sophisticated data center, network and remote site management products. Our customers include tech unicorns and Fortune 100 companies. We are the leading supplier of out-of-band solutions for IT infrastructure management and are actively exploring new solutions for hyper-scale data center deployment and management. We are a global company with offices in Brisbane, Australia and Sandy, Utah.

Position

This is a great opportunity for a mid-level Technical Writer to take ownership of documentation across innovative networking solutions used by some of the largest data centers and enterprise IT teams in the world. You’ll work alongside passionate engineers, product managers, and UX designers who are focused on building high-availability systems. This role offers the chance to grow your expertise, contribute to critical infrastructure, and improve customer experience through clear and effective communication.

Location: Must be near Sandy, UT

What You Will Do

• Develop, maintain, and improve end-user and technical documentation for Opengear products and solutions
• Author and manage content such as setup guides, online help, release notes, and developer documentation
• Use and test products directly to document real-world usage scenarios
• Collaborate with Engineering, Product, and Support to gather technical details and clarify requirements
• Ensure documentation aligns with Opengear’s voice, branding, and user expectations
• Optimize content for online delivery and searchability (SEO)
• Participate in Agile development processes and team meetings

Who You Are and What You Bring

• Bachelor’s degree in Technical Communication, Computer Science, English, or a related field
• 2-5 years of experience as a technical writer, ideally with hardware/software products
• Proficiency with tools such as MadCap Flare, FrameMaker, Confluence, Git, Markdown, or similar
• Strong writing and editing skills with attention to detail and consistency
• Ability to interpret engineering specifications and translate into user-oriented content
• Strong communication and interpersonal skills; able to work independently and cross-functionally

Desired But Not Required

• Experience with single-sourcing, DITA, or structured authoring
• Familiarity with networking equipment, protocols, or infrastructure environments
• Understanding of UX, customer journey mapping, or user research feedback loops

*Please note that we are unable to provide visa sponsorship for this position. This includes, but is not limited to, work visas, employment-based visas, or residency sponsorship. Candidates must have valid work authorization in the United States at the time of application. Visa applications of any kind will not be considered.

Digi International offers a distinctive Total Rewards package including a short-term incentive program, new hire stock award, paid parental leave, open (uncapped) PTO, and hybrid work environment in addition to our competitive medical, health & wellbeing and compensation offerings.

The anticipated base pay range for this position is $73,500 - $115,000. Pay ranges are determined by role, job level and primary job location. The range displayed reflects the reasonable range we anticipate paying for this position and reflects the cost of labor within several U.S. geographic markets. The specific salary offered within the range will depend on various factors including, but not limited to the candidate’s relevant and prior experience, education, skills, and primary work location. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each position. Pay ranges are typically reviewed and updated annually.

At Digi, we embrace diversity and inclusion among our teammates. It is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of respect where equal employment opportunities are available to all applicants and teammates.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Writing/Editing

• Industries

  Software Development

Referrals increase your chances of interviewing at Opengear by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Tuition assistance

Disability insurance

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