Technical Writer - Integrations (Tempus)

PNC; United States; Remote; USD 45,000 - 99,000; Full time

Job summary

A leading company in secure payment solutions is seeking a Technical Writer for its remote team. The role involves writing technical documents, collaborating with various stakeholders, and creating visual aids to enhance clarity. Ideal candidates should possess strong communication skills and a Bachelor's degree with relevant experience. This full-time position offers a competitive salary range based on location and experience, with an application window open for a limited time.

Qualifications

• 2+ years of relevant experience or equivalent education.
• Experience with application development and process improvements.

Responsibilities

• Writing and editing technical and procedural documents.
• Collaborating with engineers and project managers.
• Creating visual aids like diagrams and charts.

Skills

Communication

Problem Solving

Technical Writing

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Technical Writer - Integrations (Tempus)

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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all employees feel respected, valued, and have opportunities to contribute to the company's success. This role as a Technical Writer within PNC's Tempus Technologies organization is remote, allowing work from a quiet, confidential home space approved by PNC. Note that this position may not be available in all locations.

About Tempus Technologies
Tempus Technologies, Inc. is a leader in secure payment solutions at the point of interaction. With over 25 years of experience, we focus on innovative, high-quality, custom-ready solutions. We are dedicated to developing exceptional point-of-sale payment integration technology and software, supported by a team passionate about delivering world-class support. Our culture values shared ideas, teamwork, and excellence.

Job Duties Include

1. Writing and editing technical and procedural documents
2. Determining the best publication type to meet project requirements
3. Collaborating with engineers, programmers, and project managers to understand products or processes
4. Researching product samples to gain full understanding
5. Assessing audience needs to tailor tone and technical language for clarity
6. Creating or collaborating on visual aids like diagrams and charts
7. Gathering feedback to improve documents

Candidates should have strong verbal and written communication skills, grammatical proficiency, and the ability to present complex data clearly. Experience with Microsoft Office Suite and system integration is preferred.

Additional Responsibilities

• Designing integration schemes and creating links for multi-platform, multi-vendor solutions
• Identifying technological opportunities and integrating IT resources
• Understanding architectural standards and gathering project requirements
• Managing multiple vendors and suppliers
• Developing project metrics during planning and post-initiation

Qualifications

• Bachelor's degree with 2+ years of relevant experience, or equivalent combination of education and experience
• Preferred skills include application development, business management, customer solutions, design, problem solving, process improvements, release management, software solutions, technical writing, and UX design
• Competencies include effective communication, hardware infrastructure, negotiation, problem solving, requirements analysis, system and technology integration, systems software infrastructure

Additional Details

• Salary range: $45,000 - $98,800, varies by location and experience
• Full-time, remote position
• Application window typically open for two days from 05/07/2025