Technical Writer II - Computing Services

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Tuition benefits

Paid time off

Bus pass

Job summary

Carnegie Mellon University in Pittsburgh is seeking a Technical Writer to craft and maintain web and print content, instructional guides, and marketing materials. Under limited supervision, you will interview subject matter experts, analyze sources, and deliver clear technical documents that meet editorial standards.

You will work with communications staff to plan content, test usability, storyboard digital assets, and support the editorial process.

Qualifications

• Bachelor's Degree required with strong oral and written communication skills.
• 3–5 years of relevant work experience in technical writing.
• Ability to develop and deliver diverse technical content.

Responsibilities

• Content analysis, development and delivery: web content, guides, marketing materials.
• Storyboarding and digital content creation; usability testing of content.
• Collaborate with editors and subject matter experts; adhere to standards.

Skills

Technical writing

Interviews SMEs

Content development

Education

Bachelor's degree

Job description

Under limited supervision, responsible for writing technical materials for various company publications including but not limited to communications, instructional guides, web and marketing content. Researches available internal specifications, reports and currently published content to inform writing. Interviews subject matter experts and participates on project teams to gather relevant technical information. Recommends communication approach and plan for approval by lead or manager and then executes the approved plan. Requires knowledge of division services, document standards and industry best practices. Works with other technical writers and strategists to document and improve editorial process and standards. Reports frequently to the Communications and Content Strategy manager. Flexibility, excellence, and passion are vital qualities within Computing Services. Inclusion, collaboration, and cultural sensitivity are valued competencies at CMU. Therefore, we are in search of a team member who is able to effectively interact with a varied population of internal and external partners at a high level of integrity. We are looking for someone who shares our values and who will support the mission of the university through their work. Joining the CMU team opens the door to an array of exceptional benefits.

Your Core Responsibilities Will Include: Content analysis, development and delivery: web content, instructional guides, marketing materials, communications; including content usability testing of content. Storyboarding and digital content creation. Other duties as assigned.

Qualifications

Bachelors Degree Strong Oral and Written Communication Skills 3-5 Years of Relevant Work Experience 3-5 Years of Technical Writing Experience

Preferred Qualifications

An understanding of Change Management processes. (preferred) Instructional Design experience. (preferred)

Physical and Mental Requirements

Ability to meet deadlines, work under pressure and with frequent interruptions. Ability to pay close attention to detail; keep and maintain accurate and detailed reports and records. Visual acuity is required for activities such as extended use of a computer monitor, extensive reading, transcribing and analyzing data. Walking, standing, bending, and lifting are occasionally required. May be required to travel to and work at various on-campus locations.

Decision Making

Decisions may affect a work unit or department. Job may contribute to business and operational decisions.

Working Conditions

Required to work normal business hours; evening and weekend work may occasionally be required.

Accountability

Accountable for the successful completion of individual goals and priorities.

Direction

Receives minimal guidance for daily tasks and general instructions for new assignments.

Requirements

Successful background check

Benefits

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well-deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more! For a comprehensive overview of the benefits available, explore our Benefits page.

Equal Opportunity

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran.

Location Pittsburgh, PA

Job Function Communications

Position Type Staff – Regular Full Time/Part time Full time Pay Basis Hourly

More Information: Please visit “Why Carnegie Mellon” to learn more about becoming part of an institution inspiring innovations that change the world.

Interested in a career with Carnegie Mellon University but not finding anything that currently aligns with your interests, background, or experience? Learn how to sign up for Job Alerts through your candidate profile. If your heart is in your work, come work with us. Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference-makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters. We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next.

Learn more about Student Employment. Please see Faculty Careers.

Prospective Employee Disclosures and contact information: For technical assistance, email HR Services or call 412-268-4600. We are committed to providing an accessible experience throughout our recruitment process. If you need assistance or a reasonable accommodation at any stage of the application, interview, or hiring process, please contact Equal Opportunity Services by email at [e-mail] or by phone at 412-268-5072.