Technical Writer I: SOPs, Guides & Web Publishing

Texas Workforce Commission; Austin (TX); On-site; USD 37,665 - 42,553; Full time

Benefits offered by this job

Health insurance

Retirement plan

Variety of leave types

Job summary

The Texas Workforce Commission is seeking a Technical Writer I to handle various writing and editing tasks in Austin, TX. This role involves creating and updating instructional materials, SOPs, and managing web content for the Unemployment Insurance Operations & Customer Support Department.

Candidates should have strong writing and editing skills, able to focus on detail while multitasking. The salary ranges from $3,375.76 to $3,813.00 monthly, alongside a competitive state benefits package.

Qualifications

• 1-3 years professional writing experience.
• Experience in technical writing, journalism, or communications work may substitute for education.
• Attention to detail while managing multiple priorities.

Responsibilities

• Assist with timely delivery of formal responses to UI inquiries.
• Create SOP and guidelines for procedures.
• Develop training materials and manuals.
• Update internal and external internet pages.
• Respond to general information inquiries.

Skills

Writing

Editing

Proofreading

Research

Web publishing

HTML

CSS

Adobe Creative Suite

Adobe RoboHelp

Education

Graduation from an accredited four-year college or university with major course work in business, English, education, or a related field

Tools

Windows

Word

PowerPoint

Excel

Dreamweaver

Job description

The Texas Workforce Commission is seeking a Technical Writer I to handle various writing and editing tasks in Austin, TX. This role involves creating and updating instructional materials, SOPs, and managing web content for the Unemployment Insurance Operations & Customer Support Department.

Candidates should have strong writing and editing skills, able to focus on detail while multitasking. The salary ranges from $3,375.76 to $3,813.00 monthly, alongside a competitive state benefits package.