Technical Writer

InstantServe LLC; Washington (District of Columbia); On-site; USD 65,000 - 95,000; Full time

Job summary

InstantServe LLC is seeking a Technical Writer in Washington, DC to review, edit, and update agency website content, ensuring accuracy, clarity, and accessibility in line with branding standards.

You will draft, revise, and maintain website text, announcements, newsletters, and guidance documents; edit materials for grammar and tone; and standardize SOPs and operational documentation. Collaboration with subject matter experts is essential to translate complex information into clear content.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 1–6 years of professional technical writing, editing, or document management.
• Experience editing website content and technical/administrative documentation.
• Experience developing and maintaining SOPs.
• Excellent written, verbal, editing, and proofreading skills with high attention to detail.
• Proficiency in Word, PowerPoint, Excel, and Adobe Acrobat.
• CMS experience for website updates preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently or collaboratively.
• Strong organizational, analytical, and communication skills.

Responsibilities

• Review, edit, and update agency website content for accuracy, accessibility, and branding.
• Draft, revise, and maintain website text, announcements, newsletters, and guidance documents.
• Edit and proofread varied materials for grammar, punctuation, tone, and formatting.
• Review, update, and standardize SOPs and operational documentation.
• Format documents for internal and external distribution.
• Collaborate with subject matter experts to translate technical information into clear content.
• Ensure documents comply with agency style guides and policies.
• Maintain document version control and organize agency documentation.
• Recommend improvements to documentation processes and writing standards.
• Perform other related duties as assigned.

Skills

Written communication

Editing

Proofreading

Attention to detail

Organization

Project management

Communication

Education

Bachelor's degree in English, Technical Writing, Communications, Journalism, Public Administration, or related field

Tools

Microsoft Office Suite

Adobe Acrobat

CMS (Content Management System)

Job description

Job Title: Technical Writer

Location: Washington, DC

Key Responsibilities

• Review, edit, and update agency website content to ensure accuracy, consistency, accessibility, and alignment with agency branding and communication standards.
• Draft, revise, and maintain website text, announcements, newsletters, guidance documents, and other agency communications.
• Edit and proofread a variety of written materials for grammar, punctuation, clarity, tone, and formatting.
• Review, update, and standardize Standard Operating Procedures (SOPs) and other operational documentation.
• Format documents, reports, manuals, presentations, and correspondence for internal and external distribution.
• Collaborate with subject matter experts and program staff to gather information and translate technical or complex information into clear, concise, and audience-appropriate content.
• Ensure all documents comply with agency style guides, document control procedures, and applicable policies.
• Maintain document version control and support the organization of agency documentation.
• Recommend improvements to documentation processes, templates, and writing standards to promote consistency and efficiency.
• Perform other related duties as assigned.

Minimum Qualifications

• Bachelor's degree in English, Technical Writing, Communications, Journalism, Public Administration, or a related field. Relevant experience may substitute for education where applicable.
• One (1) to six (6) years of professional experience in technical writing, editing, communications, or document management.
• Experience editing website content and technical or administrative documentation.
• Experience developing and maintaining Standard Operating Procedures (SOPs).
• Excellent written, verbal, editing, and proofreading skills with exceptional attention to detail.
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and Adobe Acrobat.
• Experience using content management systems (CMS) for website updates is preferred.
• Ability to manage multiple projects, prioritize deadlines, and work independently and collaboratively.
• Strong organizational, analytical, and communication skills.

Preferred Qualifications

• Experience working in a government or public sector environment.
• Knowledge of plain language principles and web accessibility standards.
• Familiarity with document management systems and agency records management practices.