Technical Writer

Catapult Solutions Group; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

A leading company recognized as one of the Fortune 100 Best Companies to Work For is seeking a Technical Writer. This role focuses on leading internal documentation efforts for a critical project involving a sophisticated design system. The successful candidate will collaborate across teams, improve documentation clarity, and leverage AI technologies in content management.

Qualifications

• Strong understanding of generative AI technologies.
• Proven experience authoring internal technical documentation.
• Experience with content modeling and information architecture.

Responsibilities

• Work with subject matter experts to refine complex information into user-friendly content.
• Audit and analyze existing content libraries for optimization.
• Author internal documentation in line with content strategy and style guidelines.

Skills

Content Management

Technical Documentation

Collaboration

Leadership

Analytical Thinking

Education

Bachelor’s or Master’s Degree in Journalism, English, or Library Science

Tools

Content Management Systems (CMS)

Job description

Join one of the Fortune 100 Best Companies to Work For, known for innovation, impact, and employee-centered culture. We're seeking a Technical Writer to lead internal documentation efforts for a critical project involving a robust design system used across a large-scale software organization.

We're looking for a documentation-first, content-savvy writer who is structured, analytical, and technically inclined. You'll be responsible for auditing, rewriting, and organizing internal content with a focus on improving clarity, consistency, and scalability across teams. This is a 12-month contract offering the opportunity to work cross-functionally and explore the use of generative AI in modern documentation workflows.

Key Responsibilities

• Work directly with subject matter experts across the company to extract, structure, and refine complex information into user-friendly content.
• Audit and analyze existing content libraries to identify overlaps, gaps, and opportunities for consolidation, optimization, and improved information architecture of the design system documentation.
• Author internal documentation in accordance with our shared content strategy, style guidelines, and best practices.
• Leverage AI technologies to enhance efficiency in content creation, management, and analysis, exploring innovative applications for generative AI in our content workflows.

Qualifications

• Bachelor’s or Master’s Degree in Journalism, English, Library Science, or a related field, or equivalent practical experience.
• Strong understanding of generative AI technologies, including prompting techniques and their practical applications in content creation and management. Have interest in and a basic understanding of how large language and retrieval augmented generation (RAG) models work, and the role content plays in their functionality.
• Proven experience authoring and managing internal technical documentation within a fast-paced environment.
• Experience with content modeling and information architecture.
• Exceptional communication, collaboration, and leadership skills, with a proven ability to influence and guide cross-functional teams.
• A strategic and analytical systems thinker with the ability to solve complex content problems and develop scalable solutions.

Extra credit for

• A proven track record in metadata management, content management systems (CMS), taxonomy, ontology, and knowledge graphs.
• Experience working within or using a design system, especially contributing to or documenting a scalable, enterprise-level system.