Technical Writer

Contiem; Town of Brookfield (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

PTO & holidays

Insurance coverage

401(k) match

Professional memberships

Employee referral bonus

Job summary

Contiem, Inc. specializes in CCMS and content solutions. We seek a Technical Writer with API experience to develop and maintain documentation for our clients.

You will work with engineers and SMEs to gather information, validate accuracy, and deliver high-quality API documentation and user guides. Ideal candidates have 5-7 years in technical writing, proficiency with DITA XML, JSON, HTML5, and tools like MadCap Flare, with experience testing APIs using Postman.

Qualifications

• Bachelor's degree in technical writing, journalism, communications, or related field.
• 5-7 years' experience in technical writing with API documentation focus.
• Experience documenting RESTful/GraphQL APIs and collaborating with engineers/SMEs.

Responsibilities

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Create API reference guides, developer portals, release notes, and changelogs.
• Produce code samples and implementation examples in common languages.
• Edit AI-generated content for accuracy and usability.

Skills

API documentation

Technical writing

Cross-functional collaboration

Editing AI content

Postman testing

DITA XML

JSON

Markdown

HTML5

MadCap Flare

Education

Bachelor's degree in technical writing or related field

Tools

MadCap Flare

Microsoft Office

Google Workspace

Adobe Creative Cloud

DITA XML

JSON

Markdown

HTML5

Postman

Job description

The final compensation offer will be determined by factors such as the candidate's skills, qualifications, experience, geographic location, and other relevant factors.

Job Description

Our Mission

We aim to be the leading provider of content management software and expertise, helping clients create, manage, publish, and deliver high-value content.

About Us

Contiem, Inc. is a global Component Content Management System (CCMS) and expertise partner. We specialize in creating, managing, and delivering high-value content - technical documentation, eLearning, online help, visualizations, training materials, etc. We continuously challenge the status quo and empower organizations by delivering effective content solutions that help clients achieve their business objectives.

Contiem headquarters is located in Annapolis, MD, with additional locations in the US and internationally in Sutton, UK, Chennai, India, and Sydney, Australia. Our elite team of subject matter experts works closely with clients to assess, optimize, and transform their content objectives and operations. Our global team allows us to support clients in 40 countries, including many of the world's largest companies and iconic brands, from various industries such as Publishing, Consumer Products, Healthcare, Technology, and Financial Services.

Position Summary

Contiem is seeking a Technical Writer with API experience to develop and maintain documentation for our clients. The ideal candidate has worked on a variety of projects, enjoys applying their expertise to new subject areas, and demonstrates strong writing skills. They thrive in fast-paced environments and can confidently work with clients who have varying standards and expectations.

Essential Duties & Responsibilities

API Documentation Development

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Document API endpoints, request and response schemas, authentication methods, error handling, and integration workflows.
• Work directly with engineers and SMEs to gather technical information and validate documentation accuracy.
• Create and maintain API reference guides, developer portals, release notes, and changelogs.
• Produce tested code samples and implementation examples in common programming languages.

Technical Content Creation

• Develop user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Create step-by-step tutorials, quick start guides, learning paths, and onboarding materials for developers and end users.
• Write project proposals, user test plans, procedural documentation, and technical specifications.
• Edit and improve AI-generated content to ensure technical accuracy, consistency, and usability.

Documentation Quality & Governance

• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Review and update content regularly to reflect product enhancements and system changes.
• Validate API functionality, test endpoints, confirm authentication flows, and verify documentation against actual product behavior.
• Maintain version control and documentation repositories.

Cross-Functional Collaboration

• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.
• Coordinate review cycles with SMEs to ensure documentation accuracy and completeness.
• Minimize SME time requirements by researching, drafting, and maintaining documentation.
• Participate in planning sessions, documentation reviews, and product release activities.

Experience And Skills

• U.S. citizenship.
• Bachelor's degree in technical writing, journalism, communications, or related field.
• 5-7 years' experience in technical writing, with technical writing being your primary job function.
• Proficient in using the following applications:
• MadCap Flare (or another help authoring tool).
• Microsoft Suite
• Google Workspace
• Adobe Creative Cloud
• DITA XML
• JSON
• Markdown
• HTML 5
• Experience supporting e-commerce, SaaS, developer tools, or technology-focused organizations.
• Experience testing APIs using tools such as Postman or similar API testing platforms.
• Experience reviewing and editing AI-generated technical content.
• Knowledge of DITA XML-based content management and structured authoring methodologies.
• Exposure to software development practices and source code repositories.

Job Benefits

• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting.
• Professional Membership Reimbursement.
• Employee Referral bonus.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.