Technical Writer

VR Systems, Inc.; Tallahassee (FL); Remote; USD 60,000 - 90,000; Full time

Job summary

A software solutions company for elections is seeking a Technical Writer to create help systems and user guides. The ideal candidate will have a bachelor’s degree, 2+ years of experience in technical writing, and strong communication skills. Familiarity with AI in documentation is desirable. The role is fully remote, offering a supportive team environment with opportunities for personal growth.

Qualifications

• 2+ years of experience in technical writing.
• Demonstrated understanding of AI guardrails.
• Strong working knowledge of Microsoft Excel and PowerPoint.

Responsibilities

• Write and distribute software Help systems and user guides.
• Collaborate with development to identify documentation needs.
• Evaluate new AI tools for documentation quality.

Skills

Technical writing

AI usage in documentation

Excellent communication

Scrum/Agile methodologies

Education

Bachelor's degree in a related field

Tools

MadCap Flare

Microsoft Word

HTML/CSS

Job description

Overview

Industry: Software and IT solutions for election administrators

Location: Fully remote

Work schedule: Full-time Monday - Friday, 8:30am – 5:30pm Eastern time zone

Company Mission

At VR Systems, our vision is an elections community that conducts successful elections, every time. To bring this vision into reality, we strive to provide the best products, services, and support to enable election officials to secure the public’s trust in democracy. Put another way, our teams work on things that have a higher purpose than simply making a profit.

Company Description

VR Systems, Inc. is a 100% employee-owned business, and our company culture is family-like. We are the leading voter registration and elections management company in Florida and have a growing market share in other states. We are a fast-growing company of nearly 50 people, forming a closely knit team of software engineers and customer support technicians. The company has a reputation for providing effective software with a high level of customer service for elections administrators. We are not a publicly traded company, and as such, we are not beholden to the demands of outside shareholders or investors; we make decisions that are in the best interest of our customers and our employees. We are not a start-up company that could close shop if the next round of venture capital does not come through. We are also not a large corporation or government agency with burdensome bureaucracy. What we are is a small- to mid-sized company, and that smaller size allows us to be nimble and to make quick, agile adjustments in a constantly evolving IT field.

Responsibilities

• Write, format, maintain, and distribute software Help systems and user guides in HTML and PDF formats
• Review existing source materials and documentation logs
• Practice using the different VR Systems software so you become accustomed to seeing things from the users’ perspective
• Collaborate with development and support staff to identify any additional new documentation requirements or documentation improvement opportunities
• Participate and contribute ideas in product development meetings where user experience is under discussion
• Leverage AI tools responsibly to accelerate documentation workflows (e.g., first-draft generation, terminology checks, style normalization, alt-text drafting), while ensuring human review for accuracy and compliance
• Establish and document best practices and guardrails for AI-assisted writing in a regulated context (prompt patterns, review checklists, data-handling rules, and citation/attribution practices)
• Evaluate and pilot new AI capabilities (summarization, content diffing, taxonomy suggestions) and measure impact on documentation quality and cycle time
• Stay abreast of developments in tools and communication methods used by the technical communications community
• Recommend changes in the tools, communication formats, and methods used at VR Systems when appropriate
• Provide input on the structure, format, and delivery of content in the VR User Community
• Assist in maintaining the User Community
• Provide editorial and formatting support to staff

Qualifications

• A bachelor’s degree in a related technical or communications field from an accredited college
• Two+ (2) years of professional experience with technical writing or communications
• Clean criminal background/record
• Previous experience and working knowledge using MadCap Flare or another technical documentation/content management software
• Hands-on experience using AI to produce technical documentation—including drafting, refactoring, and validating content—while maintaining factual accuracy, consistent voice, and source traceability
• Demonstrated understanding of AI guardrails (e.g., privacy, confidentiality, prompt hygiene, non-public data handling) and a track record of using AI within documented review workflows
• Excellent working knowledge of Microsoft Word
• Experience with common screen capture software
• Very strong communications skills (both written and verbal)
• Experience with Scrum/Agile methodologies is preferred
• Availability to work 8:30am – 5:30pm Eastern time (although there may be some flexibility when working on projects)
• A moderate understanding of Microsoft Excel and PowerPoint
• Experience with HTML and/or CSS is preferred
• Experience with graphic editing software is preferred
• Familiarity with evaluation of AI outputs (hallucination checks, regression checks, red-team prompts)

Ideal Personality Traits

• Natural desire to explain how software works in an easy and understandable manner
• High degree of self-motivation
• Ability to self-prioritize and awareness of each task’s importance
• Confidence to ask the right people when you need information
• Willingness to work on multiple teams under different product managers
• Excellent time management
• Ability to learn new software programs quickly without a lot of direction
• Pragmatic about AI: you know when it helps, when it hurts, and how to keep humans in the loop

Physical Requirements

• Ability to sit at a desk for one or more hours at a time
• Ability to operate a computer and other equipment in the office
• Ability to work on multiple tasks and assignments throughout the day

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability.