Technical Writer

ASM Research, An Accenture Federal Services Company; Santa Fe (NM); On-site; USD 64,000 - 72,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a technically proficient writer to develop and maintain user-focused documentation for federal IT operations and ITSM services. You will translate complex information into accessible content for diverse audiences within a regulated environment.

You will collaborate with engineers, analysts, and IT leadership; support publication across manuals, knowledge articles, and training materials; and ensure compliance with federal guidelines and

Qualifications

• Bachelor’s degree or equivalent experience in English, technical writing, or related field.
• 0–3 years of progressively responsible technical writing experience.
• Ability to translate complex technical information for varied audiences.
• Experience with documentation tools (word processing, PDF, help-authoring).
• Strong writing, editing, and proofreading with attention to version control.
• Ability to work independently and with cross-functional teams; U.S. citizenship and SECRET clearance eligible.

Responsibilities

• Translate complex technical and security-relevant information into clear user guides, SOPs, workflows, and reference materials for varied audiences.
• Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; review specs and observe workflows for accuracy.
• Apply structured writing principles, templates, and style guides to create cohesive content across manuals, articles, training materials, and online help.
• Use documentation and publishing tools to produce content in multiple formats: web help, printable docs, and training materials.
• Apply plain-language, accessibility, and federal guidelines to improve clarity and compliance.
• Coordinate review cycles, track comments, and maintain version control for auditable change history.
• Partner with agile and DevOps teams to update documentation with frequent releases.
• Support documentation needs for cloud, cybersecurity, and ITSM services for Federal Client operations.
• Collaborate with ITIL Specialist and Service Management Lead to align with ITIL practices.

Skills

Technical writing

Clear communication

Editing

Attention to detail

Independent work

Team collaboration

Education

Bachelor's degree in English or Technical Writing or related field

Tools

Word processing tools

PDF tools

Help authoring/publishing tools

Job description

The Technical Writer develops, edits, and maintains clear, accurate, and user-focused technical documentation supporting enterprise IT operations, ITSM delivery, and mission-critical systems within a federally regulated environment. This role collaborates closely with engineers, analysts, process and practice owners, service owners, the ITIL Specialist, and the Service and Integration Management Lead to translate complex technical, operational, and security-related information into accessible content.

The position supports the full documentation lifecycle, from information gathering and drafting through structured reviews, version control, publication, and maintenance. All documentation must align with organizational standards, governance requirements, and usability best practices to ensure that users—technical and non-technical—can effectively understand and operate Federal Client systems and services.

Key Responsibilities

• Translate complex technical and security-relevant information from subject matter experts into clear, concise user guides, SOPs, workflows, and reference materials tailored to varied audiences.
• Gather, analyze, and validate information by interviewing engineers, analysts, product owners, and ITSM leaders; reviewing specifications; and observing system workflows to ensure accuracy and completeness.
• Apply structured writing principles, standardized templates, and style guides to create cohesive, findable, and reusable content across manuals, knowledge articles, training materials, and online help.
• Use documentation and publishing tools to produce and maintain content in multiple formats, including web-based help, printable documentation, and training or presentation materials.
• Apply plain-language principles, accessibility standards, and federal documentation guidelines to improve clarity, readability, and compliance.
• Coordinate review cycles, track stakeholder comments, and maintain version control to ensure all documentation retains an auditable and governed change history.
• Partner with agile and DevOps delivery teams to update documentation iteratively in alignment with frequent system releases, configuration updates, and service changes.
• Support documentation needs for enterprise IT services—such as cloud platforms, cybersecurity capabilities, and ITSM workflows—essential to mission-critical Federal Client operations.
• Collaborate closely with the ITIL Specialist and Service and Integration Management Lead to align documentation with ITIL-based service management practices and process governance.

Required Qualifications

• Bachelor’s degree in English, Technical Writing, Communications, IT, or a related field, or equivalent relevant work experience.
• 0–3 years of progressively responsible experience in technical writing, documentation, or closely related communication roles.
• Demonstrated ability to understand and communicate complex technical information clearly and concisely for varied audiences.
• Training or practical experience with documentation tools (for example, word processing, PDF, and help‑authoring or publishing tools).
• Strong writing, editing, and proofreading skills with excellent attention to detail, organization, and version control.
• Ability to work independently and collaboratively with engineers, analysts, and cross‑functional teams in a fast‑paced IT environment.
• Active or obtainable SECRET clearance and U.S. citizenship, with less than 10% travel required.

Preferred Qualifications

• Experience working in agile or DevOps environments and updating documentation in alignment with iterative release cycles.
• Experience documenting enterprise IT services (cloud, cybersecurity, IT operations, or ITSM processes).
• Knowledge of federal documentation standards, style guides, and regulatory requirements.
• Exposure to information design, reusable content models, or component-based authoring frameworks.
• Familiarity with ITSM concepts and ability to partner effectively with ITIL practitioners.
• Exposure to using AI‑assisted writing and content‑generation tools in a manner consistent with federal AI policies, including security, data protection, human validation, transparency, and accuracy requirements.
• Experience using AI‑enabled transcription, summarization, or analysis tools to support documentation efforts while maintaining compliance with federal privacy and security controls.
• Understanding of how AI‑assisted tools integrate into knowledge management systems while adhering to federal metadata, retention, and auditability requirements.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$64k - $71,700

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.