Technical Writer

Amperesand, Inc.; San Francisco (CA); On-site; USD 125,000 - 175,000; Full time

Benefits offered by this job

Medical, vision, dental benefits

401k retirement plan

PTO and paid holidays

Commuter benefits

Maternal/paternal leave

Job summary

Amperesand, Inc. is seeking an experienced Technical Writer to join the Deployment team to develop and manage comprehensive product documentation and a customer/partner online document portal.

You will author manuals across the product lifecycle, collaborating with engineering, product, IT, and other teams to ensure accuracy and compliance. You will standardize documentation practices, manage visuals, and lead localization efforts for international markets, enabling a self-service support

Qualifications

• 5+ years of technical writing for hardware/software
• Authoring installation, commissioning, operations, service, and safety docs
• Translate complex technical concepts into clear docs
• Plan, build, or administer a document portal or portal access
• Experience with publishing tools and graphics tools
• Willingness to travel occasionally to sites

Responsibilities

• Author, edit, and maintain the full suite of product documentation
• Translate complex technical information into clear, standardized docs
• Manage source files, graphics, diagrams, and illustrations
• Develop documentation standards, templates, and style guides
• Plan and prioritize docs projects against product schedules
• Design, implement, and administer an online document portal
• Monitor portal usage and gather feedback for improvements
• Lead translation and localization efforts for international markets

Skills

Technical writing

Documentation management

Cross-functional collaboration

Portal administration

Tools

Adobe FrameMaker

MadCap Flare

Oxygen XML

draw.io

Job description

Company Overview

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

About Amperesand

Amperesand is building next-generation power infrastructure systems for Data Centers, EV charging platforms, and future energy applications. Our systems combine advanced power electronics, embedded controls, and scalable energy architectures to rethink how power is converted, controlled, and deployed.

About The Role

Amperesand is seeking an experienced Technical Writer to join the Deployment team to lead the development and management of comprehensive product documentation and to develop an online document portal for our customers and partners. This role is central to our commitment to delivering clear, accurate, and compliant documentation across the entire product lifecycle from customer acquisision through site design, installation, commissioning, operations, service, and safety. This role will support the entire commercial organization across Sales, Deployment, Service, and Policy. We’re looking for candidates that are skilled communicators, technical subject-matter translators, and have experience with online portal administration. We’re seeking an individual who can work effectively across engineering, product, IT and other partner teams. You will author manuals that meet rigorous industry standards, establish documentation best practices, and build a world-class portal experience that empowers customers and partners to find and use our technical resources independently.

What You’ll Do

• Author, edit, and maintain the full suite of product documentation including sales content, site design guides, installation manuals, commissioning procedures, operations and maintenance manuals, service and troubleshooting guides, safety documentation, applications notes and technical whitepapers.
• Translate complex electrical, mechanical, and control-system information into clear, accurate, and standardized documentation with support from internal teams.
• Manage source files, graphics, diagrams, and illustrations, coordinating with engineering and design resources to keep visuals current and technically accurate.
• Develop and enforce documentation standards, templates, and style guides to ensure consistency, accuracy, and compliance across all manuals and technical publications.
• Plan, manage, and prioritize documentation projects against product development and release schedules, coordinating revisions for new products, engineering changes, and field updates.
• Design, implement, and administer an online document portal, including site structure, content organization, and access permissions.
• Monitor portal usage and gather customer/partner feedback to continuously improve document findability, clarity, and the overall self-service support experience.
• Lead translation and localization efforts for international markets, ensuring technical accuracy is preserved across languages.

What You’ll Bring

• 5+ years of technical writing experience for technologically complex products involving hardware and software.
• Demonstrated experience authoring installation, commissioning, operations, service, and safety documentation for complex mechanical or electrical equipment.
• Sufficient technical depth to easily grasp technical concepts across engineering domains including mechanical, electrical, controls, software, networking.
• Proven experience planning, building, or administering a document management system or customer/partner portal, including configuring user roles.
• Proficiency with technical publishing and authoring tools (e.g., Adobe FrameMaker, MadCap Flare, Oxygen XML, or similar structured authoring/DITA environments) and graphics tools (e.g., Adobe Illustrator/Photoshop, draw.io, Blender, etc).
• Excellent project management skills with the ability to manage multiple documentation projects and deadlines simultaneously across cross-functional teams.
• Strong written communication skills with meticulous attention to accuracy, consistency, and clarity in highly technical subject matter.
• Willingness and ability to travel occasionally to manufacturing, installation, or job sites to gather firsthand technical information.

Nice to Have

• Experience working in a startup.
• Experience working as an engineer.
• Strong preference for candidates from energy, power generation, industrial equipment, or equipment OEM environments.
• Ability to independently interpret electrical schematics, single-line diagrams, wiring diagrams, mechanical drawings, CAD models, engineering specifications, and test documentation for translation into customer/partner documentation.

How We Work

Employment Type: Full Time

Location: San Francisco / Sunnyvale / Reno

Work Model: Onsite

Travel Requirements: Occasional travel between U.S. offices.

Onsite Collaboration Rationale: Given the highly collaborative and cross-functional nature of hardware, embedded systems, and product development, in-person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

SF Pay Range

$125,000—$175,000 USD

Reno Pay Range

$95,000—$135,000 USD

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process. Please do not submit or present employer-owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

Pay Disclosure & Benefits

Compensation will be determined based on experience, location, and other factors permitted by law.

• Competitive Salary + Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• 401k retirement savings plan through Empower
• Employees receive paid time off (PTO), paid sick days, and paid company holidays
• Commuter Benefits
• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

Equal Employment Opportunity

Amperesand is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Amperesand is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.