Staff Service Systems Engineer

Amperesand; San Francisco, Reno (CA, NV); On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Incentive Stock Options

Medical, Vision, Dental benefits

401k retirement plan

Paid time off

Paid sick days

Company holidays

Maternity leave

Paternity leave

Job summary

Amperesand in San Francisco is hiring a Staff Service Systems Engineer to scale our fleet of solid-state transformers powering data centers and critical sites.

You will own the service technology stack, design an in‑house ticketing and field service platform, and lead a small team across firmware, software, hardware, and field service. A hands‑on expert with telemetry experience will thrive in our startup and help deliver reliable unit histories.

Qualifications

• 8+ years in service systems, reliability, fleet/asset monitoring, NOC or field data engineering roles, including hands-on monitoring of assets deployed in the field.
• BSc in Computer Science, Data Science, Electrical Engineering or a related field, or equivalent practical experience.
• Deep understanding of telemetry, fleet monitoring and incident response; experience building ticketing, FRACAS, genealogy/traceability or OTA update systems.
• Experience leading or mentoring a small team and setting technical and process standards.

Responsibilities

• Own the service record: Design and implement one service record per unit, linking tickets, site visits, RMAs, configuration and firmware history across the fleet.
• Build the field service platform: Partner with the software team to design and build our own in‑house ticketing and field service platform, defining requirements, data models and workflows, and integrating it with PLM/ERP, telemetry and engineering systems.
• Deliver unit genealogy: Establish as‑built and as‑maintained genealogy for every unit, down to serialised assemblies, so any unit’s full history is traceable in minutes.
• Own FRACAS: Build and run the FRACAS process and tooling that links field failures to Engineering, drives root‑cause and corrective action, and measurably reduces warranty cost and repeat failures.
• Drive staged firmware rollout: Partner with firmware and software teams to design and operate staged, safe over‑the‑air rollouts with fleet cohorts, health gates, monitoring and rollback.
• Design and lead the NOC: Design NOC processes, alerting, dashboards, on‑call and escalation paths that scale with the fleet; hire and lead a small team to run them.
• Deep‑dive diagnostics: Use telemetry and field data to investigate and diagnose complex unit and fleet issues, respond quickly to customer‑impacting events and turn findings into fixes.
• Be a hands‑on generalist: Contribute wherever needed in a startup environment – including site support, data analysis, reporting and process design.

Skills

Python

SQL

Telemetry

NOC

Field service

Leadership

Education

BSc in Computer Science, Data Science, Electrical Engineering or related field

Tools

InfluxDB

TimescaleDB

Grafana

AWS

Azure

Arena

NetSuite

Mender

Job description

Company Overview

Amperesand is reinventing how the world powers its most critical systems.

We are facing a once-in-a-generation opportunity for infrastructure disruption. Electricity demand is skyrocketing, driven by AI factories, electric vehicles, and modern industrial growth. Energy supply is shifting to incorporate a more diverse mix of resources – including solar, gas, and batteries – at a massive scale.

And yet the power infrastructure behind our latest mega-projects hasn’t meaningfully changed in nearly 100 years. Supply chains for today’s infrastructure equipment can’t match the pace and sophistication of critical energy projects. Amperesand is building hardware and software that rewrites this broken power infrastructure playbook to support a new era of energy abundance.

We’ve built a new class of intelligent, software-defined power infrastructure products leveraging a decade of advanced medium voltage Solid State Transformer research that’s now ready for commercial deployment.

Our products and solutions go far beyond the capabilities of traditional electrical equipment. We make power systems that are faster to deploy, dramatically smaller and more efficient, and capable of supporting modern, dynamic energy needs for tomorrow’s most demanding energy consumers.

Scalable in-house advanced manufacturing capability is our foundation for meeting timeline and quality expectation to serve infrastructure customers around the world.

Amperesand is led by breakthrough energy hardware development veterans and funded by top tier investors who share our vision of building a category-defining energy technology company.

With hubs in San Francisco, Reno, and Singapore, our global team is laser focused on building foundational technology to solve the most pressing problems in power infrastructure at scale.

Join us in building the power foundation of the future!

Role Summary

Amperesand is deploying solid-state transformer (SST) technology into data centres and other critical sites. As our fleet grows, we need the systems and data foundations to service it at scale. We are hiring a Staff Service Systems Engineer to build them: a single, trusted service record for every unit, and the tools, processes and monitoring that keep our fleet reliable and our customers confident.

You will own the service technology stack end to end – ticketing and field service management, unit genealogy (as-built and as-maintained records), the Failure Reporting, Analysis and Corrective Action System (FRACAS), staged firmware rollout, and the design of a Network Operations Centre (NOC) that scales with the fleet. Every ticket, site visit, RMA and firmware change will connect to one unit history, so field failures link directly to Engineering, root causes are found fast, and warranty costs fall.

This is a Staff-level role with broad organisational impact. You will lead a small, growing service systems/NOC team and partner closely with firmware, software, power electronics, hardware, manufacturing and field service engineers. It suits a hands‑on builder from a computer or data science background who loves diving deep into telemetry to diagnose problems, thrives in a startup, and is driven by outcomes rather than hours.

What You'll do

Responsibilities

• Own the service record: Design and implement one service record per unit, linking tickets, site visits, RMAs, configuration and firmware history across the fleet.
• Build the field service platform: Partner with the software team to design and build our own in‑house ticketing and field service platform, defining requirements, data models and workflows, and integrating it with PLM/ERP, telemetry and engineering systems.
• Deliver unit genealogy: Establish as‑built and as‑maintained genealogy for every unit, down to serialised assemblies, so any unit’s full history is traceable in minutes.
• Own FRACAS: Build and run the FRACAS process and tooling that links field failures to Engineering, drives root‑cause and corrective action, and measurably reduces warranty cost and repeat failures.
• Drive staged firmware rollout: Partner with firmware and software teams to design and operate staged, safe over‑the‑air rollouts with fleet cohorts, health gates, monitoring and rollback.
• Design and lead the NOC: Design NOC processes, alerting, dashboards, on‑call and escalation paths that scale with the fleet; hire and lead a small team to run them.
• Deep‑dive diagnostics: Use telemetry and field data to investigate and diagnose complex unit and fleet issues, respond quickly to customer‑impacting events and turn findings into fixes.
• Be a hands‑on generalist: Contribute wherever needed in a startup environment – including site support, data analysis, reporting and process design.

What You'll Bring

Required Qualifications

• Years of experience: 8+ years in service systems, reliability, fleet/asset monitoring, NOC or field data engineering roles, including hands‑on monitoring of assets deployed in the field.
• Education: BSc in Computer Science, Data Science, Electrical Engineering or a related field, or equivalent practical experience.
• Domain expertise: Deep understanding of telemetry, fleet monitoring and incident response; experience building ticketing, FRACAS, genealogy/traceability or OTA update systems.
• Leadership: Experience leading or mentoring a small team and setting technical and process standards.
• Industry experience: Energy, power electronics, data centre, industrial IoT, EV/charging, or other connected hardware fleets preferred.
• Flexibility: Willingness to travel 10-25%, including occasional multi‑week deployments, and to work extended hours when fleet or customer issues demand.
• Collaboration: A team player who works well with software, electrical and hardware engineers and communicates clearly with customers.

Technical Skills

• Strong programming skills in Python; SQL and data modelling
• Telemetry and time‑series data stacks (e.g. InfluxDB, TimescaleDB, Grafana) on AWS or Azure
• Experience defining requirements for, or building, internal ticketing and field service tools
• PLM/ERP systems (e.g. Arena, NetSuite) for genealogy, BOM and RMA traceability
• Designing and building staged OTA firmware rollout pipelines (familiarity with tools such as Mender or AWS IoT a plus)
• Jira (advanced), including workflow design and integrations
• Alerting, observability and incident management practices; APIs and system integration

Nice to Have

• Startup or early‑stage hardware company experience
• Reliability engineering background (FMEA, Weibull analysis, MTBF)
• Experience setting up a NOC or 24/7 monitoring operation from scratch
• Familiarity with industrial protocols (Modbus, DNP3, IEC 61850) and SCADA/BMS integration
• Knowledge of power electronics or MV equipment
• Cloud or ITIL certifications

Working Model

Employment Type: Full‑time

Location: [San Francisco/Sunnyvale / Reno]

Work Model: Onsite

Travel Requirements: 10-25%

Onsite Collaboration Rationale: Given the highly collaborative and cross‑functional nature of hardware, embedded systems, and product development, in‑person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

Why Join Amperesand

• Work on next‑generation power infrastructure systems
• High ownership and visibility
• Cross‑functional collaboration
• Opportunity to shape future products and infrastructure
• Fast‑moving startup environment

Please note: This role requires working on‑site 5 days a week. We do not offer hybrid or remote options.

While this role is listed for the location above, we may consider candidates in other locations on a case‑by‑case basis.

Given the highly collaborative and cross‑functional nature of hardware, embedded systems, and product development, in‑person partnership across engineering and product teams is critical to enabling rapid execution, technical alignment, and successful development outcomes.

Compensation will be determined based on experience, location, and other factors permitted by law.

The benefits outlined below apply exclusively to employees located in the United States:

• Competitive Salary +Incentive Stock Options
• Medical, vision, and dental benefits for employees and their dependents, effective from the start of hire
• Company paid Basic Life, AD&DD, short‑term and long‑term disability insurance
• 401k retirement savings plan through Empower
• Employees receive paid time off (PTO), paid sick days, and paid company holidays
• 100% paid maternal leave (12 weeks) and paternal leave (6 weeks)

The benefits outlined below apply to employees located in Singapore:

• Competitive Salary + Incentive Stock Options
• Group medical, hospitalisation and surgical insurance, outpatient or GP coverage, group term life, dental and personal accident insurance
• Employer and employee Central Provident Fund contributions in accordance with the CPF Act (for Singapore Citizens and Permanent Residents)
• Annual leave, paid sick leave, hospitalisation leave, and all Singapore public holidays, in line with or exceeding the Employment Act
• Government‑paid maternity, paternity, shared parental, and childcare leave in accordance with prevailing Singapore statutory entitlements

Additional benefits may be available depending on the role and employment type. Benefits are subject to the terms of applicable company policies and plans.

Candidate Confidentiality & Information Protection

As part of our commitment to protecting confidential and proprietary information, candidates should not disclose or provide Amperesand with any confidential, proprietary, or trade secret information belonging to a current or former employer or any other third party during the application or interview process.

Please do not submit or present employer‑owned source code, schematics, designs, technical documentation, internal presentations, customer information, prototypes, or other confidential materials. Candidates should discuss their experience and accomplishments at an appropriate level and use only information and materials they are authorized to share.

Amperesandis an equal opportunity employer andcomplies withall applicable federal, state, and local fair employmentpracticeslaws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.

Amperesandis also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you needan accommodationat any point during the interview process.