Technical Writer

ZipRecruiter; Saint Charles (MO); Remote; USD 75,000 - 95,000; Full time

Job summary

A performance-driven government services firm is seeking a Technical Writer to support process documentation and customer journey mapping. The ideal candidate will have a Bachelor’s degree, over 4 years of experience in technical writing, and proficiency with documentation tools. This role is remote and involves collaborating with cross-functional teams to ensure clear and comprehensive documentation aligning with USDA standards.

Benefits

Medical coverage

Dental and vision coverage

Paid parental leave

Tuition and training reimbursement

Qualifications

• 4+ years of experience in technical writing or business analysis.
• Strong experience creating SOPs and process maps.
• Experience working in or with federal agencies.

Responsibilities

• Document business processes and standard operating procedures.
• Create and maintain customer journey maps.
• Translate complex technical information into accessible content.

Skills

Technical Writing

Process Documentation

User Documentation

Communication Skills

Collaboration

Education

Bachelor’s degree in English or related field

Tools

Microsoft Visio

Confluence

SharePoint

Adobe Acrobat

Job description

Overview

Newberry Group is a performance-driven government services and solutions firm that provides security compliance, program governance, consulting, and customized solutions for public sector clients nationwide. The strength of our company is a direct reflection of our highly skilled and talented workforce.

Job Summary

Newberry Group seeks a detail-oriented and collaborative Technical Writer to support enterprise-wide process documentation and customer journey mapping efforts. This role will play a key part in capturing and communicating complex workflows, procedures, and user experiences in a clear, consistent, and accessible format to support USDA’s modernization and service delivery goals.

Location

Remote

Clearance/Certifications

Ability to obtain Public Trust clearance – U.S. citizenship required

Key Responsibilities

• Document business processes, standard operating procedures (SOPs), and technical workflows in collaboration with subject matter experts (SMEs), analysts, and program teams.
• Develop clear, user-friendly documentation that supports internal operations, training, and knowledge transfer across USDA mission areas.
• Create and maintain customer journey maps that visualize end-to-end user experiences, pain points, and opportunities for improvement across USDA services.
• Translate complex technical and operational information into accessible content for both technical and non-technical audiences.
• Support process improvement and digital transformation initiatives by documenting current-state and future-state workflows.
• Ensure consistency in terminology, formatting, and structure across all documentation in alignment with USDA standards and federal plain guidelines.
• Collaborate with UX designers, business analysts, and process improvement teams to ensure documentation reflects real-world user needs and system behaviors.
• Maintain version control and documentation repositories, ensuring content is up-to-date, searchable, and accessible.

Required Qualifications

• Bachelor’s degree in English, Technical Communication, Information Systems, or a related field.
• 4+ years of experience in technical writing, process documentation, or business analysis.
• Strong experience creating SOPs, process maps, and user documentation in complex environments.
• Proficiency with documentation tools (e.g., Microsoft Visio, Confluence, SharePoint, Adobe Acrobat).
• Excellent written and verbal communication skills, with a strong attention to detail.
• Ability to work independently and collaboratively with cross-functional teams.
• Experience working in or with federal agencies, preferably within USDA or similar mission-driven organizations.

Additional Qualifications

• Familiarity with USDA programs, terminology, and service delivery models.
• Experience with journey mapping tools (e.g., Miro, Smaply, UXPressia).
• Understanding of federal plain and Section 508 accessibility standards.
• Experience supporting Agile or Lean project environments.

Benefits and Perks

In addition to competitive wages, Newberry Group offers an outstanding benefit package. This includes medical coverage with three plan options, dental and vision coverage, personal time off, paid holidays, paid parental leave, telecommuting if available, retirement savings accounts (Pre-Tax and Roth), flexible and dependent care savings accounts, life insurance, long and short-term coverage, tuition and training reimbursement, employee assistance program, and more.

The Newberry Group, Inc. is an Equal Opportunity Employer – EEO/AA/Veterans.