Technical Writer

Columbia Bank; Phoenix (AZ); On-site; USD 31,000 - 41,000; Full time

Job summary

Columbia Bank is seeking a Technical Writer to create, revise, and publish technical documentation for policies, procedures, and forms. This role requires coordinating with multiple departments to ensure accuracy with bank regulations and industry trends.

You will manage materials, track progress, and contribute to continuous process improvements while maintaining consistency across documents in a compliant banking environment. Onsite work at the Phoenix location is expected.

Qualifications

• Proven project management and technical writing experience.
• Experience with desktop publishing software preferred.
• Experience with web design/HTML editing tools preferred.
• Experience creating forms with form fields (Acrobat, JavaScript or similar).
• Financial industry experience preferred, lending and deposits.

Responsibilities

• Develop, write, and revise technical specification materials such as policies and procedures.
• Manage materials produced and provide regular updates to stakeholders.
• Develop and maintain a tracking system for documentation.
• Coordinate with departments to ensure accuracy with bank regulations.
• Drive process improvements and maintain consistency across documents.

Skills

Project management

Technical writing

Editing

Time management

Communication

Attention to detail

Problem solving

Tools

HTML editing

Acrobat

JavaScript

Excel

Word/Office

Job description

About The Role

Technical Writers use project management and communication skills to create, update, and publish a variety of technical documentation used across the organization in order to help ensure policies, procedures, and best practices are understood and followed.

• Develop, write, and revise a variety of technical specification materials, including policies, procedures, forms, quick-reference guides, webpages, and articles, in either print or electronic form
• Manage materials produced, providing regular updates to stakeholders on the status
• Develop and maintain a tracking system
• Work with key departments throughout the organization to ensure messaging is accurate with Bank and industry rules, regulations, and trends
• Drive continuous process improvements to discover efficiencies and make recommendations to improve standards
• Keep current with technology trends as they relate support documentation
• Evaluate and suggest enhancements to gain efficiency
• Act as a resource for documents produced by others to maintain consistency and accuracy
• Other responsibilities as assigned
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About The Role

Technical Writers use project management and communication skills to create, update, and publish a variety of technical documentation used across the organization in order to help ensure policies, procedures, and best practices are understood and followed.

• Develop, write, and revise a variety of technical specification materials, including policies, procedures, forms, quick-reference guides, webpages, and articles, in either print or electronic form
• Manage materials produced, providing regular updates to stakeholders on the status
• Develop and maintain a tracking system
• Work with key departments throughout the organization to ensure messaging is accurate with Bank and industry rules, regulations, and trends
• Drive continuous process improvements to discover efficiencies and make recommendations to improve standards
• Keep current with technology trends as they relate support documentation
• Evaluate and suggest enhancements to gain efficiency
• Act as a resource for documents produced by others to maintain consistency and accuracy
• Other responsibilities as assigned
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities – knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become “Business Bank of Choice”
• May perform other duties as assigned.

About You

• Project management, editing, and technical writing experience (Required)
• Note How many years — Some experience with desktop publishing software (Preferred)
• Some experience with web design/HTML editing software (Preferred)
• Some experience in creating forms with form fields, including the use of Acrobat, JavaScript, or similar programming languages (Preferred)
• Financial industry experience in both lending and deposits (Preferred)
• Ability to create or revise technical/support documentation with multiple stakeholders and subject matter experts providing input
• Ability to manage time and prioritize workloads to ensure that projects are delivered on time and meet or exceed expectations
• Ability to take initiative on a given task or project and persist with it to completion
• Experience in document formatting, reviewing, editing, and proofreading
• Strong attention to detail
• Experience in and ability to understand and communicate within a technical or specialized subject matter, particularly as it pertains to bank systems and the banking industry
• Strong communication skills in a variety of different communication modes (verbal, non-verbal, and written) and at all levels of the organization
• Strong active listening skills
• Ability to effectively develop relationships
• Analytical and problem-solving skills
• Advanced use of programs in Microsoft Office Suite, such as styles and content controls in Word and using formulas or pivot tables in Excel

Travel Requirements

• Occasional

The pay range for this role is $22.70- $30.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location

Ability to work fully onsite at posted location(s).

2155 W Pinnacle Peak Rd Phoenix AZ 85027

Our Benefits

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits. We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment To Diversity

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: [e-mail].