Technical Writer

Method, Inc.; Nashville (TN); On-site; USD 55,000 - 65,000; Full time

Job summary

Spry Methods in Nashville seeks a skilled Technical Writer to convert complex information into clear, actionable documentation for mission-critical, high-security programs. You will create SOPs, training materials, knowledge articles, and reports, collaborating with program leadership, technical staff, and stakeholders to ensure accuracy and accessibility.

Ideal candidates have at least three years in IT services or government contracting, with MS Office, SharePoint, and documentation-tool

Qualifications

• Bachelor's degree or equivalent in English, Technical Writing, or related field.
• Minimum of three years' experience in technical writing within IT services or government contracting.
• Experience creating SOPs, process guides, training materials, and program reports.

Responsibilities

• Develop, maintain, and enhance technical documentation and training materials for IT Call Center services.
• Document workflows, processes, procedures, and system configurations with stakeholders.
• Prepare customer deliverables including status and performance reports and executive briefings.
• Create program management templates, style guides, and documentation standards.
• Support knowledge management via SharePoint and document libraries.
• Develop user guides, onboarding materials, and knowledge transfer content.
• Review and QA documentation for accuracy and compliance.
• Create data-driven reports with metrics and visualizations.
• Coordinate review, approval, and version control of deliverables.
• Contribute to proposals and business development through documentation improvements.

Skills

Technical writing

Documentation

MS Office

SharePoint

Confluence

MadCap Flare

Adobe FrameMaker

Communication

Education

Bachelor's degree in English/Technical Writing

Tools

SharePoint

Confluence

MadCap Flare

Adobe FrameMaker

Job description

Spry Methods is a proven provider of mission-focused technology, cybersecurity, and program management solutions supporting critical Federal missions. We specialize in delivering integrated, high-impact solutions across cyber operations, enterprise resource management, and mission support services. Our culture emphasizes collaboration, accountability, and innovation - empowering our teams to deliver meaningful outcomes in complex, high-security environments.

Who We're Looking For (Position Overview)

At Spry, we're looking for a skilled Technical Writer who can turn complex information into clear, effective documentation that supports mission success. The ideal candidate is a strong communicator, critical thinker, and collaborative team player who enjoys working with program leadership, technical staff, and stakeholders to develop high-quality deliverables. You take pride in producing polished documentation, managing multiple priorities, and ensuring information is accurate, accessible, and actionable. If you're detail-oriented, proactive, and passionate about helping teams operate more efficiently, you'll thrive at Spry.

What Your Day-To-Day Looks Like (Position Responsibilities)

• Develop, maintain, and enhance technical documentation, SOPs, process guides, training materials, knowledge articles, and other operational documentation supporting IT Call Center services.
• Collaborate with program leadership, technical teams, and stakeholders to document workflows, processes, procedures, and system configurations.
• Prepare and edit customer deliverables, including status reports, performance reports, executive briefings, transition plans, and PMO documentation.
• Create and maintain program management artifacts, templates, style guides, and documentation standards.
• Support knowledge management initiatives, including SharePoint repositories, document libraries, and program archives.
• Develop user guides, job aids, onboarding materials, and training content to support workforce development and knowledge transfer.
• Review, edit, and quality-check technical and program documentation to ensure accuracy, consistency, and compliance with customer requirements.
• Support the creation of data-driven reports and executive communications by incorporating performance metrics, charts, and visualizations.
• Coordinate document review, approval, version control, and contract deliverable submission processes.
• Document process improvements, update operational procedures, and support proposal and business development efforts as needed.

What You Need to Succeed (Minimum Requirements)

• Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
• U.S. Citizenship or lawful permanent residency (Green Card) in accordance with customer requirements.
• Bachelor’s degree in English, Technical Writing, Communications, Journalism, Information Technology, or a related field; equivalent experience may be substituted for a degree.
• Minimum of three (3) years of experience in technical writing, documentation, or communications within an IT services, government contracting, or operational environment.
• Experience developing and maintaining technical documentation, including SOPs, process guides, training materials, knowledge base articles, and program reports.
• Experience writing, editing, and managing customer-facing reports, executive briefings, and contract deliverables.
• Exceptional written and verbal communication skills with strong attention to detail and accuracy.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, and Outlook.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Experience collaborating with technical and non-technical stakeholders to gather, analyze, and document information.
• Strong editing, proofreading, and document quality assurance skills.
• Ability to obtain and maintain any required customer security clearance.

Ideally, You Also Have (Preferred Qualifications)

• Active Secret clearance or higher.
• Technical writing certification (CPTC) or professional association membership (STC).
• Experience with documentation and content management tools such as SharePoint, Confluence, MadCap Flare, or Adobe FrameMaker.
• Familiarity with ITIL principles and IT service management environments.
• Knowledge of Section 508 accessibility requirements and federal documentation standards.
• Experience creating process flows, diagrams, and visually engaging documentation using tools such as Visio or Adobe products.
• Experience supporting government proposal development, editing, and compliance reviews.
• Familiarity with Agile methodologies and PMO documentation practices.
• Ability to incorporate metrics, dashboards, and data visualizations into reports and executive briefings.
• Knowledge of document version control and configuration management best practices.

$55,000 - $65,000 a year

Compensation is determined based on relevant experience, technical qualifications, certifications, clearance level, and contract requirements.