Technical Writer

Retail Advantage Group; Macon (GA); On-site; USD 55,000 - 81,000; Full time

Job summary

Retail Advantage Group in Macon, GA is seeking a Technical Writer who will own projects and shape the next chapter of our documentation strategy. You’ll earn $55,000 - $81,000 annually and grow with a team that values initiative and clear communication.

Based in Macon, this full-time role emphasizes ownership, cross-team collaboration, and timely, accurate documentation that helps customers and internal teams move fast.

Qualifications

• 3+ years in a similar Technical Writer role.
• Excellent written and verbal communication skills.
• Strong initiative and goal-setting ability.
• Ability to own metrics that change with your work.

Responsibilities

• Translate complex processes into clear, actionable documentation.
• Maintain and update product guides and internal playbooks.
• Collaborate with cross-functional teams across three time zones.
• Capture the why behind decisions, not just the what.
• Map handoffs to ensure no details fall through gaps.
• Draft and review documentation to support compliance and quality.
• Identify opportunities to simplify and speed up documentation.
• Uphold high standards for accuracy and clarity in all docs.

Skills

Initiative

Goal setting

Communication

Problem solving

Technical writing

Job description

Right now, Retail Advantage Group has a Technical Writer seat open in Macon, and the person who fills it will shape how the next chapter unfolds. Own your projects, earn $55,000 - $81,000, and grow with a team that turns 5 years of Multitasking into real results.

Key Responsibilities

• Bring 4 of general instinct to problems the playbook misses
• Notice the trust-the-team gap between the spec and the shipped thing
• Map the handoffs between GA teams so nothing falls in the cracks
• Own your mistakes loudly and your wins quietly
• Notice when a general metric is lying and dig in
• Carry the Goal Setting thread across three time zones and two tools
• Document the why, not just the what, behind every Relationship Building decision
• Anticipate the GA compliance wrinkle before it becomes a fire

What You'll Bring

• Comfort owning a number that goes up or down because of you
• Mid-level mastery of Initiative, validated by people who'd hire you again
• Real Goal Setting chops, plus the Initiative curiosity to keep growing
• Comfort with the full-time cadence of a Macon-based operation
• High-trust problem-solving that doesn't wait for permission
• Roughly 3+ years operating in a similar Technical Writer position
• Excellent written and verbal communication skills

At Retail Advantage Group, our mission is to make general simpler, faster, and more accessible for everyone in Macon, GA and beyond. We prize follow-through: when someone here commits to something, the team can count on it.

What we put on the table: $55,000 - $81,000, coaching for your Multitasking, benefits worth having, and freedom to grow at your own pace.

Fresh interview slots opened up this week for the Technical Writer search.