Technical Writer

Becton, Dickinson and Company; Durham (NC); On-site; USD 96,000 - 153,000; Full time

Job summary

Becton, Dickinson and Company (BD) is seeking a Technical Writer to join its global documentation team for Pharmacy Automation, in Durham, NC. You will develop hardware and software user guides, installation guides, service manuals, and release notes, collaborating with engineers, QA, and regulatory teams to ensure compliant, reader-friendly content.

The role requires 3+ years writing technical docs in regulated environments, a bachelor's in a liberal arts field, and familiarity with CAD/XML CMS

Qualifications

• Bachelor's degree in English, Journalism, or related liberal arts field.
• 3+ years writing and editing hardware/software user guides and technical docs.
• Experience in regulated industries with regulatory compliance.

Responsibilities

• Develop product documentation for BD hardware and software products.
• Review data and drawings to create customer-facing and internal docs.
• Ensure accuracy, clarity, and consistency of documents.
• Create illustrations, flow charts, and diagrams for docs.
• Collaborate with SMEs to determine content level and use of IFUs.
• Adhere to templates and prepare docs for release.

Skills

Electro-mechanical concepts

Software usage

AI tools experience

Strong technical aptitude

Education

Bachelor's degree in English, Journalism, Communications, or other liberal arts degree

Tools

SolidWorks Composer

XML CMSs

Content delivery portals

Job description

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Job Description

We are looking for a Technical Writer to join our global technical documentation team within BD’s Pharmacy Automation business, supporting automated pharmacy systems and related software solutions.

About the role:

Key responsibilities will include:

• Develop product documentation for suites of BD products, including hardware and software user guides, installation guides, communication/service bulletins, service manuals, and release notes.
• Review product data, requirements, specifications, drawings, part lists, and prototypes to develop customer-facing and internal-facing product documentation.
• Ensure accuracy, clarity, appropriateness, and consistency of documents.
• Build illustrations, flow charts, diagrams, line art, in addition to product photos for both quality and technical documentation.
• Collaborate with quality, regulatory, marketing managers, engineers, and other subject matter experts to determine type of content and level of detail to be used in product documentation especially instructions for use (IFUs) and to suggest changes to enhance a document's readability, clarity, conciseness, and style.
• Adhere to established templates and guidelines for developing product documentation.
• Follow the product documentation review process and prepare documents for final production and release.

About you:

• Ability to balance multiple projects with excellent follow-up and project management skills.
• Familiarity with electro-mechanical concepts and software application usage.
• Experience with SolidWorks Composer, XML-based content management systems (CMSs), and content delivery portals is considered an advantage.
• Initial professional experience with AI tools.
• Strong technical aptitude and spatial reasoning skills.

Education and experience required:

• Bachelor's degree in English, Journalism, Communications, or other liberal arts degree.
• Experience working in a regulated industry, such as pharmaceuticals or medical devices, with a background in supporting compliance with regulatory requirements.
• Three or more years writing and editing hardware/software user guides (print and online) and other technical product documentation.
• Ability to effectively manage and deliver prioritized tasks.
• Ability to demonstrate a high level of initiative to gather information for developing documentation.
• Ability to work independently with minimal supervision.
• Effective at thinking independently and solving problems with product core team members.

Compensation:

The expected Base Pay Range for this role is $95,900.00 - 153,400.00 USD Annual plus incentives. Final compensation will be determined based on experience, skills, and geographic location.

At BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry. For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting. For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Why Join Us?

To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you’ll discover a culture in which you can learn, grow and thrive. We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success. To learn more about BD visit https://bd.com/careers.

Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.

Primary Work Location USA NC - Durham - Roche Drive

Additional Locations Work Shift We are the #MakersofPossible Working together, we make products that patients, families and their healthcare professionals rely on. We do this because we are committed to advancing the world of health. But it takes the imagination and passion of all of us at BD, from manufacturing to marketing, to look at the impossible and find solutions that turn dreams into possibilities with real-life health benefits for people today, tomorrow and beyond. We make this happen, together. We are the makers of possible. Becton, Dickinson and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.