Technical Vehicle Support Specialist

Fox Factory; Coldwater (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401k plan with employer matching

Job summary

Fox Factory in Coldwater, Michigan is seeking a Technical Service Representative to analyze and troubleshoot issues related to installation and warranty. The role involves taking technical service calls, providing problem-solving support, and collaborating with teams to ensure customer satisfaction. Candidates should possess strong technical knowledge, organizational skills, and a high school diploma. Benefits include medical, dental, vision, and 401k with employer matching. Join us for a fun and engaging workplace that values teamwork and excellence.

Qualifications

• Must be able to work well under pressure.
• Ability to read product prints.
• Flexibility and the ability to thrive in a fast-paced environment.

Responsibilities

• Analyze, troubleshoot, and resolve technical-related issues for customers.
• Communicate with customers in a professional manner.
• Collaborate with R&D on engineering and common issues.

Skills

Strong organizational and time-management skills

Strong technical understanding of products and vehicles

Effective and professional written and verbal communication skills

Meticulous attention to detail and accuracy

Education

High School Diploma or GED

Job description

Fox Factory in Coldwater, Michigan is seeking a Technical Service Representative to analyze and troubleshoot issues related to installation and warranty. The role involves taking technical service calls, providing problem-solving support, and collaborating with teams to ensure customer satisfaction. Candidates should possess strong technical knowledge, organizational skills, and a high school diploma. Benefits include medical, dental, vision, and 401k with employer matching. Join us for a fun and engaging workplace that values teamwork and excellence.