Technical Training Writer-Accredo-Remote

Lensa; Bloomfield (CT); Remote; USD 69,000 - 116,000; Full time

Job summary

A leading career site is seeking a Technical Writer/Technical Training Lead Analyst to develop user resources and documentation. The role involves collaborating with various departments to document procedures and training content, requiring strong writing skills and experience in technical writing tools. This position offers a competitive salary and benefits, including medical and 401(k) with company match.

Benefits

Medical benefits

401(k) with company match

Paid time off

Qualifications

• At least 2 years of technical writing experience.
• Knowledge of Knowledge-Centered Service and/or Information Mapping preferred.
• Ability to manage multiple projects in a fast-paced environment.

Responsibilities

• Writing, editing, and formatting task-level documentation.
• Collaborating with SMEs and business leaders.
• Maintaining documentation and audit records.

Skills

Excellent communication

Strong writing

Attention to detail

Education

High School Diploma or GED

Bachelor’s Degree

Tools

MadCap Flare

Knowledge management tools

Job description

Technical Training Writer-Accredo-Remote

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Lensa is the leading career site for job seekers at every stage of their career. Our client, The Cigna Group, is seeking professionals. Apply via Lensa today!

As a Technical Writer/Technical Training Lead Analyst on our team, you will be responsible for the research, authoring, publishing, and maintenance of processes, procedures, and user resources using various authoring tools and methodologies. You will work closely with various departments and related groups, business owners, and SMEs to document procedures and related content, including the translation of business needs into user instructions and training content.

In this role, you will make an impact on our pharmacy patients and the organization as a whole by:

• Writing, editing, and formatting task-level documentation for various audiences including procedures, job aids, learner resources, forms, etc.
• Collaborating with SMEs, business leaders, and product owners to document and develop end-user content supporting pharmacy operations contact centers.
• Working with departments and business owners to identify process, procedures, and training needs aligned with business initiatives and learning goals.
• Participating in a dynamic environment focused on quality, continuous improvement, and fast delivery.
• Maintaining documentation and audit records, including creation, revisions, reviews, and archival.
• Staying updated on new developments in technical writing systems and methodologies, and recommending process improvements.

What you will need to be successful in the role:

• High School Diploma or GED required; Bachelor’s Degree preferred.
• At least 2 years of technical writing experience, with MadCap Flare experience highly desired.
• Knowledge of knowledge management and KMS authoring tools.
• Experience with Knowledge-Centered Service and/or Information Mapping preferred.
• Excellent communication, interviewing, and teamwork skills, with the ability to consult with subject matter experts.
• Strong writing, editing skills, and familiarity with style guides.
• Ability to manage multiple projects in a fast-paced environment with attention to detail.
• Quick learner of new technology and ability to interpret it for end users.
• Adherence to quality practices, style guides, and brand standards.

If working remotely, internet connection must be via cable broadband or fiber with speeds of at least 10Mbps download/5Mbps upload.

Salary range: $69,500 - $115,900 annually, based on experience and location. Eligible for an annual bonus plan.

Benefits include medical, vision, dental, well-being programs, 401(k) with company match, paid time off, and more. For details, visit Life at Cigna Group.

About Evernorth Health Services: A division of The Cigna Group, creating pharmacy, care, and benefit solutions to improve health. Join us in driving growth and improving lives.

Qualified applicants are considered regardless of race, color, age, disability, sex, or other protected characteristics. For accommodations, email [e-mail]. The Cigna Group maintains a tobacco-free policy and considers criminal histories in employment decisions.