Technical Training Lead Analyst, Instructional Design - Evernorth - Remote

Cigna in; Bloomfield (CT); Remote; USD 69,000 - 116,000; Full time

Job summary

A leading health services organization is seeking an Instructional Designer to create engaging and accessible learning experiences. This remote role involves designing training curricula for healthcare roles, collaborating with business partners, and continuously enhancing the training experience. The ideal candidate has 3+ years of instructional design experience, preferably in healthcare, and proficiency with authoring tools. A Bachelor's degree is preferred, alongside a passion for innovative learning solutions.

Benefits

401(k) with company match

Tuition reimbursement

Minimum of 18 days paid time off

Medical, vision, and dental benefits

Qualifications

• 3+ years of instructional design experience, with 2+ years in healthcare training.
• Demonstrated understanding of Evernorth & Care Solutions products.
• Experience implementing training programs and building relationships.

Responsibilities

• Design, develop, and implement course content for training curriculum.
• Perform ongoing curriculum maintenance and readiness activities.
• Collaborate with business partners to assist in curriculum development.

Skills

Excellent written and oral communication

Strong presentation skills

Ability to navigate a fast-paced environment

Strong computer skills

Highly organized

Understanding of learning theory

Receptive to feedback

Education

Bachelor's Degree

Instructional Design certification

Tools

Articulate (Storyline, Rise)

Camtasia

Adobe Captivate

Vyond

Job description

Technical Training Lead Analyst, Instructional Design - Evernorth - Remote (Finance)

Job Description

An instructional designer is responsible for creating effective, engaging, and accessible learning experiences by applying adult learning theory. They collaborate with subject matter experts to analyze learning needs, design curriculum and training materials, develop digital and facilitated learning solutions, and evaluate instructional effectiveness. Their goal is to enhance learner performance and support organizational goals through well-structured, learner-centered content.

Responsibilities

• Design, develop and implement course content for new hire training curriculum for Care solution roles inclusive of case managers, specialty case managers, coaches, personal advocates, and supervisors.
• Design, develop and implement course content for ongoing learning initiatives. Perform readiness activities to support courses for quarterly learning bundles. Ensure learners are prepared for new initiatives or process changes.
• Perform ongoing curriculum maintenance to ensure training materials are current and documented in a secure shared location.
• Perform and lead discovery sessions leveraging the ADDIE framework in instructional design.
• Analysis: Identify audience, define learning objectives, skill gaps, conduct needs analysis
• Design: Design course structure, delivery method, storyboard outline, engagement approach (role play, scenarios, test knowledge)
• Develop: Create material outlined in the storyboard, set up demo reviews, obtain feedback & sign off.
• Implementation: Finalize curriculum and load to LMS, support VOC and updates, train the trainer, make real-time adjustments
• Evaluation: Develop evaluation model for each curriculum to measure proficiency and track learning analytics, identify opportunities for improvement and stakeholder satisfaction.
• Collaborate and develop relationships with business partners to implement and assist in curriculum development.
• Employ creative development methods and incorporate new technologies to drive innovation.
• Apply industry best practices, trends, and feasibility of various learning modalities.
• Promote inclusion of core values and strategies in training curricula.
• Identify changes in products, systems and processes that impact training through meetings and updates, and adjust curricula accordingly.
• Embrace change, align curricula with business strategy and Care Solution priorities, and stay current with evolving instructional design techniques and software.
• Continuously enhance the training experience by creating an interactive and engaging learning environment across instructor-led, virtual, and eLearning platforms.
• Perform classroom training and facilitation as required to meet business needs.
• This is a remote role and may require in-office meetings as applicable.

Skills and Attributes

The Instructional Designer must possess the following skills and attributes:

• Excellent written and oral communication
• Strong presentation skills
• Ability to navigate a fast-paced environment with tight deadlines
• Strong computer and MS Office skills & LMS
• Works well independently and as part of a team
• Highly organized, motivated, and able to meet timelines through planning and execution
• Self-directed with a strong understanding of learning theory, adult learning principles and learning styles
• Change agile with the ability to shift gears quickly
• Technically savvy and adaptable to new technologies
• Receptive to feedback; demonstrates a growth mindset

Qualifications

• 3+ years of instructional design with 2+ years experience developing healthcare training curriculum
• Bachelor's Degree preferred; Instructional Design certification a plus
• Demonstrated understanding of Evernorth & Care Solutions products and programs
• Experience implementing training programs and building strong relationships and consensus
• Strong skills with authoring tools such as Articulate (Storyline, Rise), Camtasia, Adobe Captivate, Vyond, etc.
• Understanding of medical management operations and various systems (e.g., TruCare, HEV, HC ICMS, CHC ICMS, CAMS, DG, CCMS, PreVue) preferred

If you will be working from home occasionally or permanently, a broadband internet connection with speeds of at least 10 Mbps download/5 Mbps upload is required.

Salary range: 69,500 - 115,900 USD/year, depending on experience and geographic location. Eligible to participate in an annual bonus plan.

Benefits include medical, vision, dental, well-being and behavioral health programs, 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, and paid holidays. For details, visit Life at Cigna Group.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and vitality. We relentlessly innovate to make health prediction, prevention and treatment more accessible to millions of people.

EEO and Accessibility

Qualified applicants will be considered without regard to race, color, age, disability, sex, pregnancy, sexual orientation, gender identity or expression, veteran status, religion, national origin, or any other characteristic protected by applicable EEO laws. If you require reasonable accommodation in completing the online application process, please email [e-mail] for support.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users where legally permissible. Some states may have restrictions. Qualified applicants with criminal histories will be considered in accordance with all applicable laws.