Technical Trainer, Roofing

Jobtailor; Miami (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Jobtailor is seeking a technical trainer and field installation expert to support installation projects, develop training materials, and train crews and customers on proper techniques. The role involves collaborating with Sales, Product Management, R&D and Marketing, and requires significant travel.

Responsibilities include creating installation guides, delivering classroom and field training, and providing feedback to product teams to improve procedures and materials.

Qualifications

• 6-8 years of experience in construction, building materials, building science or related fields.
• Advanced knowledge of roofing installation processes.
• Knowledge of standard building practices.
• Knowledge of building and wind codes in assigned territory.
• Written and oral communication and presentations skills.
• Ability to read, interpret and comprehend technical documents such as installation instructions, architectural blueprints, construction plans, product specifications and building codes.

Responsibilities

• Serve as the technical subject matter expert and respond to technical, installation and product questions.
• Prepare and execute installation instructions, guides, videos and other tools for field use.
• Develop product training methodology for classroom and field installation training.
• Train installation crews and customers on proper installation technique.
• Manage day-to-day issues and coordinate with sales to ensure solutions are achieved.
• Analyze and provide feedback concerning product development and pricing.
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential enhancements and new ideas.
• Collaborate with Customer Care to support warranty claims and customer complaints.
• Work with marketing teams for displays for trade shows as needed.
• Up to 60% travel required with 2-3 overnight stays per week.

Skills

Construction/building materials

Communication skills

Technical documentation reading

Independent with leadership

Training/teaching ability

Tools

Microsoft Office

Job description

Responsibilities

• Serve as the technical subject matter expert and be responsible for responding to technical, installation and product related questions.
• Prepare and execute installation instructions, guides, videos and other tools for use in the field.
• Develop product training methodology for classroom and field installation training.
• Train installation crews on proper installation technique.
• Train customers and sales personnel on proper installation technique.
• Manage day-to-day issues and work with sales to ensure solutions are achieved.
• Analyze and provide feedback concerning product development and pricing.
• Provide feedback to Product Management, R&D, engineering and quality about product defects, design issues, potential product enhancements and new ideas that solve pain points during installation.
• Collaborate with Customer Care as needed to support warranty claims and customer complaints.
• Work closely with marketing teams for preparation of displays for trade shows as needed.
• Up to 60% travel required with 2-3 overnight stays per week.

Requirements

• 6-8 years of experience with construction, building materials, building science or related fields
• Advanced knowledge of roofing installation processes
• Knowledge of standard building practices
• Specific knowledge of building and wind codes in assigned territory
• Written and oral communication and presentations skills
• Proven ability to interact and communicate with persons of various backgrounds and knowledge levels in order to promote products, and proper installation practices
• Skilled mechanical abilities
• Ability to read, interpret and comprehend technical documents such as: installation instructions, architectural blueprints, construction plans, product specifications and building codes
• Ability to work independently with minimal supervision, yet have the ability to lead and work as part of a team
• Ability to construct training decks as needed using common tools, building techniques, and materials
• Working knowledge of Microsoft Office applications, such as Outlook, Word, Excel, and PowerPoint.