Technical Trainer (PAT) Learning & Development

Nyc-Housing-Authority; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

New York City Housing Authority (NYCHA) seeks a Technical Trainer (Property Administration) to deliver specialized training for housing staff. You will design and run programs on property management operations, tenancy administration, rent collection, safety, and NSPIRE readiness, ensuring compliance and high quality development services.

You will report to the Administrator of the Property Administration Training Unit and coordinate with the L&D department to provide technical instruction that

Qualifications

• A bachelor’s degree and at least two years of community work or related experience.
• Strong written and verbal communication and customer service skills.
• Ability to plan, implement and evaluate training programs.

Responsibilities

• Plan, implement, coordinate, monitor and evaluate training programs.
• Prepare evaluation reports and review program plans and performance.
• Provide training on property administration topics and safety standards.
• Deliver field-based trainings and supervise staff in techniques of program management.

Skills

Public speaking

Training delivery

Communication

Customer service

Team collaboration

Education

Bachelor’s degree in related field

Two years of relevant experience

Tools

Microsoft Office

Excel

Maximo

Siebel

Job description

The New York City Housing Authority (NYCHA), the largest public housing authority in North America, was created in 1935 to provide decent, affordable housing for low- and moderate-income New Yorkers. NYCHA is home to 1 in 17 New Yorkers, providing affordable housing to 528,105 authorized residents through public housing and Permanent Affordability Commitment Together (PACT) programs as well as Section 8 housing. More than 11,000 employees operate NYCHA’s properties and central office functions.

NYCHA’s Learning and Development (L&D) Department provides service coordination and delivery of training and professional development for NYCHA employees to do their jobs safely and effectively. Through operation of citywide training facilities, and a robust library of online learning materials, NYCHA L&D offers both technical training in building systems management, and leadership development courses that are customized based on NYCHA standard operating procedures. L&D’s mission is to prepare NYCHA employees for the roles they’re in, and the roles they aspire to attain, while managing the wealth of knowledge that employees amass throughout their careers.

Reporting to the Administrator of the Property Administration Training Unit, the Technical Trainer (Property Administration), is responsible for facilitating a variety of training courses designed to enhance the technical skills and knowledge of NYCHA employees, primarily but not exclusively Housing Assistants, Neighborhood Planners, and other administrative titles. This position focuses on training related to NYCHA standards and procedures specific to property management operations, property management supervision, and tenancy administration. The ideal candidate will play a key role in delivering high‑quality professional development opportunities that ensure employees can perform their duties safely, efficiently, and in compliance with all relevant standards.

Responsibilities include, but are not limited to the following:

• Plan, implement, coordinate, monitor and/or evaluate programs.
• Perform difficult work in the preparation of planning required for training.
• Prepare evaluation reports, perform analyses and review program plans, funding and performance.
• Make recommendations on policies and procedures.
• Provide authoritative interpretation of complex problems.
• Provide technical assistance and training to subordinate staff in techniques of program implementation and management.

Create and deliver training on the following subject areas:

• General Property Administration – How to maintain a professional setting with regularly scheduled office hours in the property business office.
• Rent Collection/Legal Action – How to ensure timely collection of rent payments and ensure processing of documents for timely legal action for rent delinquents and holdover cases, and the data entries of related computer records; how to authorize requests for rent adjustments; obtain verifications and maintain computer files in accordance with NYCHA procedures.
• Annual Income Reviews and Uncollected Accounts– How to ensure the completion of annual reviews including the submission of non-verifiable cases via Seibel to Office of Tenancy Administration; accurate processing of uncollected rental accounts.
• Visual Assessments – How to ensure visual lead assessments are completed and recorded in Maximo by trained staff and sequenced appropriately.
• Occupancy and Vacancy – How to ensure vacant apartments are prepared in accordance with policy and procedures and are available for occupancy; how to maintain records of assigned units’ status in Tenant Turnover Log (TTL).
• Procurement – How to maintain sufficient materials, services and staffing to complete apartment, corrective maintenance, preventive maintenance repairs timely and consistently; ensure all steps to procure goods and services are followed in accordance with NYCHA procedures.
• Safety & Security – How to follow safety guidelines to ensure safety and security of residents and staff.
• Repair/Work Orders – How to ensure resident repair requests are responded to within prescribed guidelines; coordinate the completion of repairs, and close work orders in accordance with established procedures.
• Property Maintenance – How to conduct property inspections, which include move-ins, housekeeping, and grounds to assure adherence to established satisfactory standards.
• NSPIRE – How to formulate and implement a plan for successful NSPIRE inspections and corrective action plans within the required procedural timeframe.
• Resident Engagement – How to facilitate resident engagement to ensure compliance with HUD regulations.
• Staff Supervision/Training – How to develop and secure training, supervise and discipline staff as appropriate; participate in pre-employment interviews and hiring processes.
• Reporting – How to ensure the timely and accurate submission of various management reports as needed.
• Special Projects - Serving as a subject matter expert on property administration training; lead or participate in special projects as necessary.

Additional Information:

• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Preferred Skills

• Excellent written, verbal communication and customer service skills
• Strong analytical abilities and strong interpersonal skills
• Proficient group management and public speaking skills, with the ability to effectively engage and educate audiences
• Highly motivated and willing to take initiative in developing training to meet NYCHA’s needs
• Knowledge of NYCHA policies and procedures, housing laws and standards pertaining to property management, such as local and state building codes and other municipal regulations, Fair Housing Laws, Landlord-Tenant Law, OSHA, Department of Housing and Urban Development ("HUD") rules and regulations
• Ability to prepare and monitor budgets, calculate rent and adjustments, knowledge of NYCHA’s procurement process
• Proficiency in Microsoft Office: Word, PowerPoint, Outlook, and Excel
• Familiarity with NYCHA dashboards
• Ability to travel to developments citywide to perform site assessments and/or deliver field-based training

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

NYCHA has no residency requirements.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.