Technical Trainer Instructor - Senior

Cummins Inc.; Kansas City (MO); On-site; USD 79,000 - 118,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. seeks a Senior Technical Trainer Instructor to join our Service team in Kansas City, MO.

You will deliver high-impact technical training that improves technician efficiency and customer satisfaction, translating complex Cummins products into practical learning modules for technicians and service personnel. You will maintain training records, keep programs current, and drive improvements through train-the-trainer methods while aligning content with organizational goals and field

Qualifications

• Experience in service is required, at an intermediate level.
• Extensive Cummins product knowledge is required.
• Comfort presenting and running hands-on activities to dealers, distributors, and customers.
• Able to adapt learning styles for diverse audiences.

Responsibilities

• Deliver high-impact technical training that improves technician efficiency, repair accuracy, and customer satisfaction.
• Translate complex Cummins products into clear, practical learning experiences for technicians and service personnel.
• Maintain training records and capability reporting to inform leadership decisions.
• Keep training programs current and scalable through train-the-trainer approaches and content updates.
• Drive continuous improvement by tailoring training solutions and supporting service quality initiatives.

Skills

Action Oriented

Drives Results

Communicates Effectively

Training Delivery

Organizational Savvy

Self-Development

Situational Adaptability

Education

College, university or equivalent technical experience

Job description

We are looking for a talented Technical Trainer Instructor - Senior to join our team specializing in Service in Kansas City, MO.

In this role, you will make an impact in the following ways:

• Deliver high-impact technical training that improves technician efficiency, repair accuracy, and overall customer satisfaction
• Translate complex Cummins products , systems, and policies into clear, practical learning experiences for technicians and service personnel
• Continuously enhance training effectiveness by evaluating participant feedback and linking outcomes to field performance improvements
• Maintain accurate training records and capability reporting to inform leadership decisions and workforce readiness strategies
• Keep training programs current and scalable through train-the-trainer engagement and regular updates to materials and content
• Drive continuous improvement by customizing training solutions and actively supporting initiatives that elevate service quality and operational performance

To be successful in this role you will need the following:

• Act with urgency and ownership by proactively identifying training needs, seizing opportunities to improve technician capability, and stepping into challenges with energy and follow-through (Action Oriented, Drives Results)
• Communicate with clarity and impact by tailoring technical content for diverse audiences and ensuring understanding across technicians, dealers, and customers (Communicates Effectively, Training Delivery)
• Deliver measurable outcomes by linking training effectiveness to field performance, technician efficiency, and customer satisfaction (Drives Results, Ensures Accountability)
• Align training strategy to business priorities by forecasting demand, prioritizing initiatives, and clearly connecting training plans to organizational goals (Plans and Aligns, Drives Vision and Purpose)
• Build credibility and trust by demonstrating technical expertise, integrity, and consistency in both training delivery and field support (Instills Trust)
• Navigate complexity effectively by working across systems, stakeholders, and processes to implement training programs and resolve technical challenges (Organizational Savvy)
• Continuously evolve your capability by seeking feedback, engaging in train-the-trainer sessions, and staying current on Cummins products, tools, and learning methods (Self-Development)
• Adapt to diverse learning and field environments by adjusting delivery style, approach, and content to meet varying learner needs and cultural perspectives (Situational Adaptability, Values Differences)

Education, Licenses, Certifications

• College, university or equivalent technical experience required.
• This position may require licensing for compliance with export controls or sanctions regulations.

Experience

• Intermediate level of relevant work experience required, including experience in service.

Additional Skills

• Extensive Cummins product knowledge required. Role is mostly HMLD products, CNG, and expanded services.
• Must be comfortable presenting presentations and hands on activities to various audiences such as dealer, distributor techs, and customers.
• Must be able to provide adaptable learning styles.
• Self-motivated, but team oriented.

Job: Service

Organization: Cummins Inc.

Role Category: On-site with Flexibility

Job Type: Exempt - Experienced

Min Salary: $78800

Max Salary: $118200

ReqID: 2429561

Relocation Package: Yes

100% On-Site: No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.