Technical Trainer and Curriculum Specialist

Corning Incorporated; Charlotte (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Bonuses & incentives

Pension plan

401(k) matching

Health benefits

Paid parental leave

Life insurance

Job summary

Corning Incorporated in the United States seeks a Global Marketing Customer Education & Programs Specialist to deliver best-in-class training, raise product awareness, and build brand loyalty across global customers and program members.

You will develop and maintain courses, work with SMEs and vendors to incorporate expert knowledge, and design both instructor-led and online training solutions to meet business needs.

Qualifications

• BS/BA or equivalent in a technical field with 2–4 years in a technical/telecommunications setting.
• Experience with instruction or training coordination and/or delivery preferred.
• Desire to work with and learn software and cloud applications.
• Technical writing ability with clear presentation of detailed concepts.

Responsibilities

• Update and create training content and materials per stakeholder directives.
• Analyze training requests and define objectives and scope to meet business goals.
• Collaborate with SMEs, vendors, and internal groups to integrate knowledge into curricula.
• Evaluate existing training materials and update curricula as needed.

Skills

Instruction coordination

Technical writing

Software & cloud apps

Education program delivery

Education

BS/BA in technical field

Job description

The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.

Requisition Number: 77345
The company built on breakthroughs.
Join us.Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.
How do we do this? With our people. They break through limitations and expectations– not once in a career, but every day. They help move our company,and the world, forward.
At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.
Come break through with us.
Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Purpose Of Position

The Global Marketing Customer Education & Programs Team is responsible for delivering best in class, industry-leading Marketing Programs and Customer Education. These programs and trainings deliver product awareness, solutions, and services through both hands-on and virtual educational offerings extending Corning’s Customers and Program Members product preference and brand loyalty.

Major Roles And Responsibilities

• Performs the role of updating content and materials for training courses with directives from Manager, Customer Education and program stakeholders.
• Analyze new training requests with directive from Manager, Customer Education to help define business case objectives and scope of request aligning with Corning’s goals.
• Work with internal SME’s (PLM, Market Development, Engineering Services, Creative Services), Vendors (Fluke, Viavi, EXFO, Illsintech), to incorporate their knowledge into training curriculum.
• Assists in the evaluation of existing training material and industry needs, responsible for curriculum updates as requested.
• Conduct assessments to determine the appropriate methods of how trainings are designed for both instructor-led and e-learning programs.
• Assist with the development of course materials, using appropriate and applicable instructional design methodology.
• Design, develop and implement e-learning course to complement in-person courses.
• Collaborate with subject matter experts in Systems Engineering, Field Engineering and Regional Marketing regarding content updates, curriculum creation, and hands-on instructional design to develop/source training curriculum to meet specific needs of the business and customers.
• Working with Engineering Services, Field Engineering, Tradeshow to build and maintain product samples and equipment to support class curriculum.
• Working with Engineering Service to integrate with Field training where applicable for continued product knowledge learning and safety training.
• Develop and maintain auditing process for train the trainer program and support as requested.
• Provide technical support/answers to customers as needed and funnel general training questions back to Marketing Specialist, Customer Education where appropriate.
• As a representative of Corning Optical Communications, ensure that you convey the highest level of integrity in behavior and appearance and help to fulfill all customer expectations as a premier supplier.
• Provide on-site and remote technical assistance globally to both internal and external customers.
• Master optical test and splice equipment and procedures required to perform training you’re leading.
• Instruct fiber optic training courses at various Corning locations, Regional locations, and at customer sites.
• Support maintenance of training equipment.
  

Travel Requirements

Up to 70%

Education and Experience: Required

• BS/BA or equivalent degree in a technical field or similar subject area with 2-4 years working within a technical field/telecommunications industry.
• Experience with instruction or training coordination and/or delivery preferred.
• Desire to work with and learn software and cloud applications preferred.
• Technical writing ability, with emphasis on effective presentation of detailed concepts.

Education and Experience: Desired

• Basic knowledge and understanding of fiber optic networks.

This position does not support immigration sponsorship.

The range for this position is $80,011.00 - $110,016.00 assuming full time status. Starting pay for the successful applicant is dependent on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.

A job that shapes a life.

Corning offers you the total package.

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one.

• Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win.
• As part of our commitment to your financial well-being, we provide a 100% company-paid pension benefit with fixed contributions that grow throughout your career. Combined with matching contributions to your 401(k) savings plan, Corning’s total contributions to your retirement accounts can reach between 7% and 12% of your pay, depending on your age and years of service.
• Our health and well-being benefits include medical, dental, vision, paid parental leave, family building support, fitness, company-paid life insurance, disability, disease management programs, paid time off, and an Employee Assistance Program (EAP) to support you and your family.
• Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions.

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at [e-mail] .