Technical Trainer

Baxter Healthcare; Raleigh (NC); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical and dental coverage

Employee Stock Purchase Plan (ESPP)

401(k) Retirement Savings Plan

Paid time off up to 35 days

Flexible Spending Accounts

Educational assistance programs

Job summary

Baxter Healthcare is looking for a Technical Trainer for Nurse Call Systems based in Raleigh, North Carolina. This role involves delivering high-quality training to internal teams and external partners, focusing on system installation and maintenance.

The ideal candidate will have experience in technical training and a background in healthcare technology. Strong communication skills and the ability to adapt training delivery to different formats are essential. We offer competitive compensation and comprehensive benefits to our employees.

Qualifications

• Experience delivering technical training, ideally in healthcare or clinical systems.
• Strong understanding of troubleshooting in hospital environments.
• Ability to communicate complex technical concepts effectively.

Responsibilities

• Deliver technical training for nurse call system maintenance.
• Train installer teams on installation standards and troubleshooting.
• Develop and maintain training materials and documentation.

Skills

Technical training delivery

Hardware and software troubleshooting

Cross-functional collaboration

Presentation skills

Documentation skills

Education

Background in Clinical Engineering, Biomedical Engineering, or related technical discipline

Tools

Nurse call systems

Job description

Your role at Baxter

As the Technical Trainer for Nurse Call Systems, you will be responsible for delivering high‑quality technical training to both external hospital‑based teams and internal operational teams. You will serve as a subject matter expert on nurse call system installation, maintenance, and troubleshooting, ensuring consistent technical competency across Clinical Engineering, Biomedical teams, installers, and internal staff.

You will also own the development, governance, and quality of training materials, documentation, and HIBs, playing a key role in elevating standards, improving field readiness, and supporting continuous improvement across the organization.

This is an onsite position in Raleigh, North Carolina with domestic travel required ~75% of the time.

What you’ll be doing

• Deliver technical training to Clinical Engineering and Biomedical teams on nurse call system maintenance, troubleshooting, and operational best practices.
• Train nurse call installers on installation standards, configuration requirements, and field troubleshooting procedures.
• Adapt training delivery across classroom, hands‑on, and virtual formats to meet varying skill levels and learning styles.
• Serve as a subject matter expert for nurse call system workflows and field‑level technical issue resolution.
• Develop and deliver onboarding and ongoing technical training for internal roles including Project Managers, Clinical Specialists, Implementation Engineers, Technical Support, and Field Service Technicians.
• Ensure internal teams remain aligned with current product capabilities, standards, and best practices through consistent and structured training programs.
• Create, maintain, and improve training materials, documentation, job aids, and technical guides to support both internal and external learners.
• Maintain accountability for HIBs and ensure all training content meets quality, consistency, and operational standards.

What you’ll bring

• Experience delivering technical training, ideally within healthcare technology, nurse call systems, or related clinical systems.
• Strong understanding of hardware and software troubleshooting in hospital or clinical environments.
• Ability to clearly communicate complex technical concepts to both technical and non‑technical audiences.
• Experience collaborating with cross‑functional teams in field service, implementation, engineering, or clinical operations.
• Excellent presentation, organizational, and documentation skills with a focus on clarity and consistency.
• Willingness to travel up to 80% to support hospital‑based training and internal onboarding needs.
• Background in Clinical Engineering, Biomedical Engineering, or a related technical discipline (preferred).
• Familiarity with nurse call systems, life safety systems, or clinical communication platforms, along with experience developing structured training programs (preferred).

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $80,000 – $110,000. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. This position is also eligible for discretionary bonuses and long‑term incentive. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Benefits at Baxter (except for Puerto Rico)

We offer comprehensive compensation and benefits packages for eligible roles. Our health and well‑being benefits include medical and dental coverage that start on day one, as well as insurance coverage for basic life, accident, short‑term and long‑term disability, and business travel accident insurance. Financial and retirement benefits include the Employee Stock Purchase Plan (ESPP) and the 401(k) Retirement Savings Plan (RSP). We also offer Flexible Spending Accounts, educational assistance programs, and time‑off benefits such as paid holidays, paid time off ranging from 20 to 35 days based on length of service, family and medical leaves of absence, and paid parental leave. Additional benefits include commuting benefits, the Employee Discount Program, the Employee Assistance Program (EAP), and childcare benefits. Join us and enjoy the competitive compensation and benefits we offer to our employees.

For additional information regarding Baxter US Benefits, please speak with your recruiter or visit the Benefits site.

Equal Employment Opportunity

Baxter is an equal‑opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review the Recruitment Fraud Notice.

1501 Nowell Rd | Raleigh, NC 27607 | United States of America