Technical Trainer

ORR Protection; Louisville (KY); Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Tuition reimbursement

Training and development

Job summary

ORR Protection is seeking a Technical Trainer to lead in-person and online instruction for fire protection systems. This senior role trains apprentices, develops courses, and maintains instructional materials, supporting field technicians and customers across Louisville and remote locations.

The ideal candidate has 10+ years installing and servicing suppression and fire alarm systems, NICET 3/4, and current manufacturer trainings, with strong communication skills and LMS experience.

Qualifications

• High school diploma or equivalent education, required.
• Ten or more years servicing and installing suppression detection and control systems, required.
• NICET Level 3 or 4 certification in Fire Alarm or Special Hazards, preferred.
• Current manufacturer training certificates from Kidde, Fike, Ansul, NOTIFIER, Siemens, Potter or Gamewell-FCI, preferred.
• Microsoft Office365 knowledge - Word and PowerPoint
• Experience with Learning Management Systems

Responsibilities

• Create and facilitate instructor-led in-person and online courses.
• Create and facilitate online courses for our LMS (webinars, eLearning, video, etc.).
• Periodically prepare and deliver customer training programs.
• Develop lesson plans, classroom exercises, presentation materials, handout materials and examinations.
• Fabricate, prepare and maintain demonstration equipment including fire protection control panels and devices.
• Provide on-demand technical support to associates in the field.
• Maintain records related to the training program in the LMS.
• Attend approved manufacturer product training courses and meetings.
• Represent the company in a professional and positive manner.
• Conform to the company's quality management system.

Skills

Public speaking

Curriculum development

Training delivery

Communication skills

MS Office 365

LMS experience

Problem solving

Education

10+ years experience in suppression systems

NICET Level 3/4 certification

Manufacturer training certificates (Kidde, Fike, Ansul, NOTIFIER, Siemens, Potter, Gamewell-FCI)

High school diploma

Tools

LMS platforms

Job description

TECHNICAL TRAINER

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people. Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of.

Learn more about our company culture here.

SUMMARY

The Technical Trainer position is a full-time, hybrid position intended for a senior-level fire suppression and/or fire alarm technician. The position is responsible for providing in-person instruction for technical courses, developing apprentices, developing new courses and updating existing ones, developing training materials, and answering field technical support calls. The position requires participation within the overall training organization in the company.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• All team members must embody the company mission to provide protection for people, property, and the environment in all aspects of their job.
• Support the learning and growth of company associates by development and delivery of a complete training curriculum which is continually revised to address the changing requirements of the business over time. Relevant training topics will include but not be limited to the company's products (Fire Protection Systems and Equipment), operating procedures (ISO Quality System) and job skills.
• Create and facilitate instructor-led in-person and online courses.
• Create and facilitate online courses for our LMS (webinars, eLearning, video, etc.).
• Periodically prepare and deliver customer training programs. These programs will include training on the operation of a site-specific system or fire protection products/solutions.
• Develop lesson plans, classroom exercises, presentation materials, handout materials and examinations to support technical training classes or modules.
• Fabricate, prepare and maintain demonstration equipment including fire protection control panels, devices and other instrumentation necessary to support training activities.
• Provide on-demand technical support (telephone or on-site) to associates in the field as needed.
• Maintain records related to the training program including company courses, grades, employee development programs, and external training certificates. Records will be kept digitally within the company's learning management system.
• Attend approved manufacturer product training courses and meetings.
• Represent the company in a professional and positive manner.
• Conform to the company's quality management system.
• Other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Ability to present, teach, and host a class of multiple students lasting three or so days.
• Creative problem solver and tinkerer
• Excellent communication skills
• Ability to visualize situations without being there.
• Curiosity about technological solutions
• Microsoft Office365 knowledge - Specifically Word and PowerPoint
• Experience with Learning Management Systems

MINIMUM AND PREFERRED QUALIFICATIONS

• High school diploma or equivalent education, required.
• Ten or more years servicing and installing suppression detection and control systems, required.
• NICET Level 3 or 4 certification in Fire Alarm or Special Hazards, preferred.
• Current manufacturer training certificates from Kidde, Fike, Ansul, NOTIFIER, Siemens, Potter or Gamewell-FCI, preferred.

WORK ENVIRONMENT

• Primary work location will be remote from your residence.
• Regular travel to the Louisville Headquarters is expected for this position to prepare for and teach classes.
• Up to 10% overnight travel required. Some travel to ORR office locations and to some customer sites.
• This position will require frequent interaction with co-workers over the phone and internet.
• All associates are required to pass a drug screen, background check and motor vehicle records report.

ONCE YOU JOIN OUR TEAM, YOU'LL ENJOY:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first-class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development.

Equal Opportunity Employer / Vet / Disabled