Field Service Technician - Level I (Fire Alarm)

ORR Protection; Bloomington (IL); Remote; USD 42,000 - 62,000; Full time

Job summary

ORR Protection seeks a Field Service Technician - Level I (Fire Alarm) to join a national leader in fire and life safety. You will be deployed from home to local Bloomington, IL area sites to perform inspections, testing, and support for fire alarm systems and related equipment.

The role requires a high school diploma, at least one year of experience with commercial fire alarm systems, and the ability to lift up to 75 lbs. Overnight travel up to 25% may be required; on-call duties could apply.

Qualifications

• High school diploma or equivalent required.
• One year experience servicing commercial Fire Alarm systems required.
• Associate degree in electronics or related field preferred.
• Experience with Kidde, Fenwal, Notifier, Fike, FCI preferred.

Responsibilities

• Contact customer to set up service and schedule visits.
• Perform inspection and testing tasks on fire alarm systems per OPS instructions.
• Test smoke detectors, manual pull stations, inputs/outputs, audio-visual components, extinguishers.
• Record inspection and test results in the company’s electronic inspection program.
• Review inspection and test results with the customer and provide feedback.
• Conduct training with customer on system functionality.
• Assist in installation and commissioning tasks with supervision.
• All other duties as assigned.

Skills

Basic computer literacy

Mechanical electrical ability

Windows & mobile apps

Communication skills

Detail-oriented

Critical thinking

Autonomous work

Customer service mindset

Education

High school diploma or equivalent

Associate degree in electronics or related field

Job description

FIELD SERVICE TECHNICIAN - LEVEL I (Fire Alarm)

ABOUT ORR

ORR Protection is a national leader in fire and life safety, delivering intelligent, lifecycle-driven solutions that protect people, property, and business continuity. For more than 75 years, we've built our reputation by serving organizations in mission-critical environments-where performance matters and reliability is essential. As a third-generation, family-owned company, we remain grounded in strong relationships, a commitment to doing the right thing, and a deep sense of responsibility to our customers and our people.

Today, ORR supports associates and customers across all 50 states, combining national expertise with a culture rooted in safety, respect, and care. When you join ORR, you're part of a team dedicated to protecting what matters most, while building a career you can be proud of. Learn more about our company culture here, and our Field Service program here.

JOB SUMMARY

As a Field Service Technician, you will work with some of the largest and most successful companies in the world and will receive top notch training on industry-leading fire alarm systems and fire suppression equipment. This is your chance to join a company where you will be appreciated and will be a member of an elite team covering near the Bloomington, IL area.

Our technicians perform inspections and testing on fire alarm systems and assist with installation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Contact customer to set up service.
• Perform inspection and testing tasks on fire alarm systems according to OPS work instructions. Typical inspection and testing tasks include:
  • Test and clean smoke detectors
  • Test manual pull stations and other initiating devices
  • Test other system inputs and outputs
  • Test and verify audio visual components
  • Inspect and test fire extinguishers
• Record inspection and test results in the company's electronic inspection program.
• Review inspection and test results with the customer.
• Conduct training with customer on the functionality of the fire system.
• Assist in installation and commissioning tasks with supervision.
• All other duties as assigned.

MINIMUM EDUCATION AND/OR EXPERIENCE

• High school diploma or equivalent, required.
• One year experience in servicing commercial Fire Alarm systems, required.
• Associate degree in electronics or related field, preferred.
• Experience with the following manufacturers: Kidde, Fenwal, Notifier, Fike, FCI, preferred.

KNOWLEDGE, SKILLS AND ABILITIES

• Basic computer literacy.
• Basic mechanical and electrical ability.
• Demonstrated ability and interest in learning electrical and mechanical concepts.
• Capable of using Windows-based software as well as mobile iPad applications.
• Excellent verbal and written communication skills.
• Organized and detail-orientated.
• Strong critical thinking and problem solving skills.
• Self-directed with the ability to work autonomously.
• Demonstrated customer service mindset.

WORK ENVIRONMENT

• This is a remote position that would be deployed from the associate's home to local job sites for installs, service, or repairs.
• Company vehicle, tools, technology, and equipment provided.
• Occasional on-call days and/or overtime required for unscheduled service needs.
• Job duties require the ability to lift up to 75 lbs. and crawl into tight or awkward places.
• Overnight travel required up to 25% of the time.
• All associates are required to pass a drug screen, background check and motor vehicle report.

ONCE YOU LAND THIS POSITION, YOU'LL GET TO ENJOY:

• Working for a company where the associates are viewed as the company's greatest asset.
• Being part of something you can be proud of - making a difference in the health and wellness of people and our planet.
• A growing company with a first class reputation in our respective industries.
• A culture that is fun, family oriented and entrepreneurial.
• A company that offers a focus on work life balance and encouragement to make a big impact.
• A caring group of associates with a commitment to make the communities we work in better for all.
• Excellent benefits including 401(K), health, life, dental, tuition reimbursement and numerous perks such as training and development

Equal Opportunity Employer/Vet/Disabled