Technical Trainer

King County Library System; Issaquah (WA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Career development opportunities

Job summary

King County Library System is seeking an experienced Technical Trainer to join the Human Resources Department. You will design, draft, and evaluate instructional content for internal professional development and collaborate with HR partners to translate training needs into learning experiences.

You will develop multimedia training, teach live courses, and manage LMS activities, ensuring quality and effectiveness across diverse learning initiatives.

Qualifications

• Bachelor’s degree in business, human resources, computer science, graphic design, or adult education.
• Experience implementing e-learning development, hybrid courses, needs analysis, lesson plans, and facilitation.
• Proficiency with Articulate Storyline and other training software.
• Strong communication and project management skills.

Responsibilities

• Manage multiple training projects at different stages of development and delivery.
• Develop e-learning and instructor-led curriculum.
• Teach live courses and create multimedia content including video and audio.
• Provide feedback, testing, QA, and support for training activities and deliverables.
• Coordinate with HR partners and subject matter experts to translate training needs into learning solutions.
• Manage courses in the LMS, enrollment, and reporting on attendance and completion.

Skills

Adult learning theories

ADDIE model

Project management

Public speaking

Verbal and written communication

Time management

Multimedia design

Technical writing

Presentation skills

Education

Bachelor’s degree in business, human resources, computer science, graphic design, or adult education

Tools

Articulate Storyline

PowerPoint

Word

Excel

Zoom

MS Teams

Learning Management System (LMS)

Job description

Job Number: 2026-00190 King County Library System (KCLS) is seeking an experienced

General Position Summary

Job Number: 2026-00190 King County Library System (KCLS) is seeking an experienced Technical Trainer to join the Human Resources Department. The Technical Trainer is part of a collaborative and innovative Talent Team responsible for talent acquisition and development at KCLS.

About The Opportunity

As a Technical Trainer you will have the opportunity to collaborate with a team of training professionals, internal subject matter experts, and project sponsors focused on providing responsive training services to all KCLS employees. You will work independently to design, draft, and evaluate instructional content for internal KCLS professional development. You will provide consultation to strategic partners in Human Resources and across KCLS to translate training needs into successful learning experiences.

In This Dynamic Role, You Will

• Manage multiple training projects at different stages of course development and delivery
• Develop e-learning and instructor-led curriculum
• Teach live courses
• Develop multimedia elements, including recording video and audio tracks
• Provide feedback, user testing, quality assurance, and support for a variety of training activities, services, and deliverables

About King County Library System (KCLS)

KCLS has a vision of a world where knowledge allows diverse communities to prosper and grow. In order to support this vision, we create opportunities through meaningful connections by acting as the knowledge sharing center for over 1.5 million diverse patrons, providing an unparalleled collection of library materials, resources, technology, services, and programs.

Approximately 1,000 engaged and passionate staff provide service in 50 community library locations and patron engagement using direct outreach, programs, and virtual assistance. Our service area includes cities, towns, tribal lands, and unincorporated districts of King County, with the exception of the city of Seattle.

From a 2021-2022 comprehensive Diversity, Equity, and Inclusion (DEI) Assessment Demographics and Language Report, of the more than 1.5 million residents who live within the KCLS service area, almost half identify as Black, Indigenous, or People of Color (BIPOC). Moreover, roughly one-third of the KCLS community speaks a language other than English as their first language.

The King County Library System values the diverse perspectives, lived experiences, and cultures of all qualified individuals. We seek applicants that reflect the diversity of the communities we serve and encourage individuals of all backgrounds to apply, including BIPOC (Black, Indigenous, and other people of color), immigrants, refugees, women, LGBTQIA+, individuals with disabilities, veterans, etc.

KCLS welcomes reasonable accommodations for persons with disabilities as an opportunity to assist qualified individuals to participate in the job application or interview process and/or perform the essential functions of the position upon hire.

Need an accommodation to apply or interview? Call [phone] or email [e-mail].

KCLS ensures equal opportunities and consideration for all job applicants, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. KCLS does not tolerate discrimination or harassment during any stage of employment, including in recruiting, hiring, promotion, termination, leave of absence, compensation, or training.

Examples of Duties

Essential Duties

• Oversees course development, including scoping, analysis, designing, developing, implementing, evaluating, and updating content.
• Creates high quality, technically complex, online learning experiences in collaboration with a variety of departmental and organization-wide stakeholders. Adheres to team quality standards and technical requirements for building learning experiences.
• Coordinates and facilitates project management activities to ensure timely fulfillment and delivery of content.
• Writes technical documents and training collateral to support training projects.
• Conducts training needs analyses and recommends outcomes and evaluation measures.
• Produces multimedia content including audio, video, and graphic design.
• Oversees training project management and deliverables.
• Researches a variety of topics and collaborates with subject matter experts to create lesson plans.
• Facilitates training in several formats including virtual and classroom environments.
• Applies a variety of strategies and techniques to promote student engagement and attain learning outcomes.
• Supports other trainers by producing online events, managing breakout groups, and answering live questions.
• Participates in continuous feedback loops that support the work of colleagues developing training content.
• Acts as a secondary trainer or instructional designer to develop small parts of larger projects under the supervision of a colleague or the team manager.

Secondary Duties

• Serves as an HR representative in designated work groups and committees.
• Helps team members test and conduct quality control on training courses and documentation.
• Manages courses in the Learning Management System (LMS) including creation, enrollment, and running reports on attendance and course completion.
• Performs other related duties as assigned.

Core Competencies

Organizational Competencies

• Valuing Diversity

Manages relationships with all kinds and classes of people inclusively and equitably. Respects, values, and encourages the unique dimension each employee adds to the organization and each member of the community brings to the whole. Seeks opportunities to learn about differences.

• Customer Focus

Primarily focused on customer needs. Able to deliver high-quality, value-added services. Constantly strives to find new ways to increase customer satisfaction and understanding, foster equitable services, and forge meaningful connections.

• Ethics, Values and Judgement

Exercises best judgment, trustworthiness, and professional standards of conduct. Consistently demonstrates organization’s values, moral principles, and accountability in behavior, character, and action. Defends intellectual freedom and confidentiality.

• Professional and Technical Knowledge

Demonstrates proficiency in professional and technical skills and/or knowledge in position-related areas. Purposely keeps up with current developments and trends in areas of expertise, in order to better foster personal success and connections for others.

Job-Specific Competencies

• Communicates Effectively

Conveys ideas and information in a way that is clear, engaging, and suitable to the audience. Main point of their message is apparent. Listens more than they speak and responds appropriately. Seeks influence.

• Drive for Results

Focuses on results and desired outcomes and how best to achieve them. Does not confuse effort with results. Gets the job done.

• Work Quality

Inspires and strives for excellence in all aspects of work including setting high standards of performance for self and others. Ensures that results are complete and accurate. Exhibits attention to detail.

Desired Minimum Qualification

Education And Experience

• Bachelor’s degree in business, human resources, computer science, graphic design, or adult education.
• One to three years’ experience implementing a variety of training strategies, including e- learning development, hybrid courses, needs analysis, lesson plans, and meeting and classroom facilitation.
• Experience developing e-learning solutions with tools such as Articulate Storyline.
• Any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position will be considered.

Knowledge And Skills

• Working knowledge of adult learning theories.
• Advanced knowledge of ADDIE model and project management principles, including quality control.
• Proficiency in software programs including Articulate Storyline, PowerPoint, Word, and Excel.
• Proficiency in training and web conferencing platforms such as Zoom and MS Teams.
• Knowledge of basic photography principles.
• Technical writing skills.
• Skills to manage time and meet deadlines as set by project stakeholders.
• Skills to work on several projects at the same time while keeping track of progress, challenges, and deadlines.
• Effective verbal, written, and active listening communication skills.
• Presentation and public speaking skills with groups of all sizes.

Professional Licenses and Certifications

• A valid Washington State driver’s license is required.
• Society for Human Resource Management (SHRM), Association for Talent Development (ATD), and/or related certification is preferred.

Work Environment

Work is performed in a typical office setting. Work schedule may include occasional early morning and/or evening meetings or commitments. Occasional to extensive travel within the service area is required. Incumbent may be permitted hybrid telework schedule upon request.

Physical Demands

While performing the duties of this job, the employee will:

• Constantly sit throughout work shift and frequently will stand and walk.
• Frequently reach out at chest level with hands and arms and occasionally reach up or down.
• Constantly use hands in conjunction with frequent finger use. Keyboarding may be repetitive up to frequently.
• Rotate neck up to occasionally.
• Change tasks depending upon the shift.
• Require extensive close work, including use of a computer monitor.
• Occasionally operate foot controls.
• Occasionally lift and carry up to 10 lbs. and seldom lift and carry up to 20 lbs.
• Seldom push or pull carts and wheeled equipment with light force.