Technical Trainer

Raymond West; Cypress (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company match

Paid time off

Job summary

Raymond West is seeking a Technical Trainer to educate technicians and other workgroups, delivering both classroom and on-the-job training to ensure employees are skilled to meet customer expectations. The role emphasizes mentoring and SME-level guidance within Raymond West’s product lines.

Employment is contingent upon successful completion of Raymond Course Manager Training or equivalent program, with travel up to 50% per month and a strong focus on safety and excellence in service.

Qualifications

• High school diploma or equivalent is required.
• 4+ years of forklift, automated warehouse solutions, vertical lift module, conveyor, energy solutions, and/or dock & door experience.
• Mechanical, hydraulic/pneumatic and/or electrical troubleshooting and repair experience.
• Hand and power tool experience.
• Training experience or certifications preferred.

Responsibilities

• Facilitate technician training in classroom and on-the-job settings.
• Manage course schedule, classroom needs, and student engagement to achieve learning objectives.
• Assess and test the competence of employees in performing tasks.
• Maintain training certifications and up-to-date subject matter expertise on Raymond West products.
• Coordinate training delivery needs (classrooms, materials, scheduling).
• Complete administrative items (travel, expense reports, roster management, evaluations).
• Participate in course material revisions and new training development.

Skills

Excellent communication

Organizational skills

Microsoft Office Suite

Reading safety and instruction manuals

Mentoring abilities

Public speaking

Team collaboration

Education

High school diploma or equivalent

Forklift/warehouse training experience

Mechanical/electrical troubleshooting

Training experience or certifications

Tools

Microsoft Office Suite

Job description

Raymond West is looking for a skilled Technical Trainer to join our team! This role is responsible for providing education and training to Raymond West’s technicians and other workgroups. Technical Trainers facilitate both classroom and on-the-job training to ensure that employees are sufficiently skilled and equipped to meet customer expectations. The individual in this role is crucial to maintaining our high standards and will serve as both mentor and subject matter expert.

Employment in the Technical Trainer role is contingent upon successful completion of the Raymond Course Manager Training or equivalent train-the-trainer program, in which Technical Trainer candidates learn the skills and methods for facilitating technical training courses.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, energy solutions, automated warehouse solutions, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Duties And Responsibilities

• Facilitate technician training in classroom and on-the-job settings in a manner consistent with Raymond, Toyota, OEM, and OSHA requirements.
• Manage course schedule, classroom needs, and student engagement to consistently achieve learning objectives.
• Assess and test the competence of employees in performing tasks essential to their role.
• Maintain training certifications and up-to-date subject matter expertise on Raymond, Toyota, or OEM products and solutions.
• Coordinate training delivery needs such as reserving classrooms, ordering materials, and communicating with students.
• Timely completion of all necessary administrative items, such as booking travel, submitting expense reports, roster management, evaluations, and recording training course completions.
• Participate in ongoing team initiatives, such as course material revisions, new training development and any process improvements.
• Research, analyze, design, and implement training programs – along with updating current programs as needed.
• Foster a culture of continuous learning for all business units.
• Embody Raymond West professional values and behavioral standards, serving as a role model for new and existing employees.
• Additional duties as required.

Required Skills/Abilities

• Excellent written and verbal communication skills
• Excellent organizational and time management skills
• Proficient in Microsoft office Suite and similar software
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Must be able to maintain effective working relationships with employees, co-workers, and managers in other departments.
• Self-motivated mindset and comfortable working independently.
• Must be willing to work off-hours as specific needs dictate and willing to assume more responsibility as required.
• Aptitude for mentoring and developing others.
• Strong commitment to safety and customer service.
• Must be comfortable speaking in front of others along with the ability to prepare and present technical material.

Education/Experience

Minimum Education and Experience:

• High school diploma or equivalent required.
• 4+ years of forklift, automated warehouse solutions, vertical lift module, conveyor, energy solutions, and/or dock & door experience.
• Mechanical, hydraulic/pneumatic and/or electrical troubleshooting and repair experience.
• Hand and power tool experience.
• Training experience or certifications preferred.

Travel Requirement

• Up to 50% per month
• Must be able to be insured by Raymond West.

Physical Requirements

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Position is non-sedentary.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The employee is regularly exposed to moving mechanical parts.
• Position will be required to go onto job sites to perform duties where construction is underway.
• The employee must frequently lift and/or move up to 50 pounds.
• The position will require employees to use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to smell.
• Position requires the employee to climb/balance/stoop/kneel/crouch and crawl.
• The employee is frequently exposed to outside weather conditions and the risk of electrical shock.
• The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; and vibration.
• The noise level in the work environment is sometimes loud.

Pay Range

• The salary range for this position is $75,000 - $95,000. The specific pay offered to a candidate may be influenced by a variety of factors including but not limited to the candidate’s relevant experience, education, and work location.

Qualified candidates must be able to pass a pre-employment physical and drug screen.

Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

Check us out at www.raymondwest.com. Raymond West has a great group of loyal and hardworking employees who help us maintain our exemplary level of sales and service.

We are an equal opportunity employer and encourage all qualified people to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We will consider qualified applicants with criminal histories in accordance with the FCO. We are a drug free company.

This contractor and subcontractor shall abide by the requirements of 41 CFR

• 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.