Technical Trainer

CBRE Group, Inc.; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

CBRE Group, Inc. in Charlotte seeks a Technical Trainer to become a subject-matter expert across key technology disciplines, developing standardized curriculum and supporting Technical Training Centers.

You will design field training, troubleshoot equipment, manage work orders, and deliver remote and in-person sessions to field technicians while upholding CBRE RISE values.

Qualifications

• High School Diploma, GED, or trade school diploma with 3-4 years of job-related experience.
• Ability to travel up to 75% of the time.
• Must meet physical requirements: stooping, standing, walking, climbing stairs/ladders, lifting 50 lbs or more.
• Proficient with Microsoft Office products.
• Familiarity with learning management systems and work order management systems.

Responsibilities

• Support management by designing solutions for difficult problems and managing projects.
• Maintain and troubleshoot conveyor systems within the network.
• Oversee and audit preventative maintenance procedures.
• Install, maintain, and troubleshoot relay logic, ladder diagrams, and control components.
• Create and close out work orders with data on labor hours, equipment maintenance and parts used.
• Develop and implement training plans for field technicians, including scheduling remote and in-person training.
• Create work plans for emergency repair of critical assets.
• Apply general knowledge to accomplish tasks and solve routine and non-routine problems.
• Lead by example and align with CBRE RISE values.

Skills

Training design

Technical troubleshooting

Conveyor systems knowledge

Field training delivery

Education

High school diploma or GED

Tools

Microsoft Office

Learning management systems

Work order management systems

Job description

About the Role:As a CBRE Technical Trainer you will work to become a subject-matter-expert (SME) to provide enterprise technical expertise across key technology disciplines by developing standardized curriculum, supporting Technical Training Centers, partnering with OEMs, expanding field training capability, and leading Train-the-Trainer initiatives. You will play a critical role in ensuring the efficient and effective delivery of field training services in preventative maintenance, technical troubleshooting, and repairs on equipment and systems.What You’ll Do:• Support management by designing solutions for difficult problems and managing projects.• Maintain and troubleshoot various conveyor systems in the network.• Oversee and audit preventative maintenance procedures.• Install, maintain, and troubleshoot relay reasoning, ladder diagrams, control components, etc.• Create and close out work orders with data including labor hours, equipment maintenance and parts used.• Develop and implement training plans for field technicians to include scheduling and conducting remote and in-person training.• Create work plans for emergency repair of critical assets.• Apply general knowledge of standard principles and techniques/procedures to accomplish assigned tasks and solve routine and non-routine problems.• Have a broad knowledge of own job discipline and some knowledge of several job disciplines within the function.• Lead by example and model behaviors that are consistent with CBRE RISE values. May convince to reach an agreement.• Impact the quality of own work and the work of others on the team.• Work primarily within standardized procedures and practices to achieve objectives and meet deadlines.• Explain complex information to others in straightforward situations.What You’ll Need:• High School Diploma, GED, or trade school diploma with 3-4 years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered.• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.• Ability to travel up to 75% of the time.• Understanding of existing procedures and standards to solve slightly complex problems.• Ability to analyze possible solutions using technical experience to apply appropriate judgment and precedents.• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.• Knowledge of other software products. Examples include learning management systems, work order management systems, etc.• Strong organizational skills with an inquisitive mindset.Equal Employment Opportunity: CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).