Technical Trainer

Mobile Auto Solutions, LLC; Charleston, Northern (WV, KY); Hybrid; USD 80,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Paid parental leave

6 paid holidays annually

Medical, prescription, dental & vision

401(k) with company match

Disability & Life Insurance

Continuing education opportunities

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass is seeking a technical trainer to deliver training programs and coach technicians across our repair centers. You will assess current capabilities, recommend classes, and work with leadership to raise technical standards and safety, while ensuring documentation and adherence to WOW plan.

You will travel to repair centers, develop clinics, and keep up-to-date with repair process advancements, contributing to a high-performing, safety-conscious network.

Qualifications

• Strong verbal and written communication skills.
• High level of independently planning and organizing work with minimal supervision.
• Ability to communicate, motivate and cooperate with all levels of staff.
• Knowledge of computer applications, including Internet, Google platform, and Microsoft Office applications.
• Experience in delivering technical training and coaching technicians preferred.

Responsibilities

• Deliver technical training programs.
• Coach repair center staff, especially technicians.
• Visit repair centers to assess technical capabilities.
• Provide coaching to technicians to improve skills and efficiencies.
• Monitor and coach for compliance with QC processes.
• Develop training clinics and ensure consistent messaging across the network.

Skills

Verbal communications

Written communications

Planning & organizing

Interpersonal motivation

Computer skills (Internet, Google, MS

Education

High school diploma or GED

Post-secondary education preferred

Industry certifications

Job description

Company: Gerber Collision & Glass

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

Our Commitment:

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The job is responsible for delivering technical training programs, coaching repair center staff, especially technicians, and working to ensure that technicians have the knowledge and skills to repair vehicles properly and safely. The technical trainer also works with regional and market leadership to bring forward issues that may improve the technical capabilities and skills within the markets.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.

• Delivers technical training, courses in the assigned area of responsibility. Completes and retains all training documentation. Follows all company policies with regard to expense control and expense documentation and properly maintains company assets, including trainer’s tools and the company

• Visits repair centers to assess technical capabilities, including individual technician’s knowledge, skills and abilities, through observation, experience, and dialogue

• Provides coaching to technicians regarding the application of technical skills and building efficiencies in the repair process. Works with technicians, repair center general managers, and market leaders to proactively recommend classes, that can help technicians improve their knowledge and skills

• Monitor and coach for full compliance on our QC processes.

• Assesses the capabilities of the repair centers in the assigned area of responsibility to deliver complete and safe repairs by maintaining the proper repair tools and equipment. Provides documented feedback to the location, market and regional leadership when tools and equipment need to be upgraded or repaired.

• Assists in the development of technician trainees by working at a fixed training center and/or working with technician trainees

• Develops and improves technical training clinics to teach repair skills. Works with the other technical trainers to ensure that a consistent message is being delivered across the network of repair.

• Keeps current on the latest advancements in repair processes and techniques

• Performs program assessments, training, coaching

Education and/or Experience Required

• At least 5- 7 years experience industry experience

• At least 2 years experience delivering training is preferred.

• Completed course of studies at a post-secondary school preferred; must have a high school diploma or GED.

• Applicable industry certifications

• Attends required continuing professional education.

Required Skills/Abilities

• Strong verbal and written communication skills.

• High level of independently planning and organizing work with minimal supervision.

• Ability to communicate, motivate and cooperate with all levels of staff

• Knowledge of computer applications, including Internet, Google platform, and Microsoft Office applications.

Other Requirements

• Must possess a valid driver’s license and be insurable under the company’s auto liability insurance policies.

• Must be able to travel up to 30%-70% including some overnight travel.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans

• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

• 6 paid holidays annually

• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

• 401(k) Retirement Plan with company match

• Employer Paid Short-Term Disability & Life Insurance

• Additional Voluntary Life Insurance

• Continuing Education Opportunities

• Free Prescription or Non-Prescription Safety Glasses annually

• Annual Voluntary Uniform Stipend

• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details:

$80,000 - $90,000 annual

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