Technical Trainer

The Amatriot Group; Chantilly (VA); On-site; USD 50,000 - 65,000; Full time

Job summary

The Amatriot Group is seeking an experienced training professional to deliver end-user training for a suite of client software solutions. The role involves classroom, virtual, and on-demand sessions, plus development of curricula, materials, and assessments.

Ideal candidates have a Bachelor’s degree in education or IT with 5 years of IT or education experience, strong communication skills, and experience with instructional design. Some travel is required.

Qualifications

• Bachelor’s degree in education or IT with 5 years IT or education experience.
• Experience in Customer Service and strong written/verbal communication.
• Knowledge of Instructional Systems Design.
• Demonstrated initiative, sound judgment and decision-making.
• Understand computer functions and related technical terminology; familiarity with Windows and MS Office.
• Experience with Microsoft 365 productivity tools.
• Willingness to travel domestically up to 5%.

Responsibilities

• Performs end user training for custom software solutions and related procedures.
• Instructs participants across in-person, virtual, and large group settings; develops training content and objectives.
• Designs distance learning materials including modules, workflows, and assessments; reviews user stories for training impact.
• Assesses and updates training content based on feedback; manages multiple training projects from planning to implementation.
• Prepare student materials and ensure they are clear, concise, and 508 compliant.
• Coordinate, develop, and deliver remote training; monitor tasks against program goals and provide input for continuous improvement.

Skills

Customer Service

Communication

Instructional Design

Microsoft 365

Technical Terminology

Travel 5% domestic

Education

Bachelor’s degree in education or information technology

Tools

Webex

MS Teams

Zoom

ServiceNow

Salesforce

Job description

Location: Chantilly, VA
Security Clearance: Active Secret or higher [Required]
Job Type: Full-Time
Target Salary Range*: $50,000-$65,000

• This represents the potential salary range for this position depending on education level, years of experience and/or certifications in addition to other position specific requirements which may impact salary

Key Responsibilities

• Performs end user training for custom software solutions. Training is focused on suite of custom client applications, peripheral device management (printers, scanners, biometric devices, etc.), and applicable procedures to successfully process transactions; train personnel by conducting formal classroom courses, workshops and seminars.
• Instruct participants in one-on-one, small group, large group, virtual, and ad hoc training sessions.; develop, organize, and deliver technical training and related materials in support of customers and/or company employees; work with customer and functional organizations to establish training content and objectives; conduct training needs analysis.
• Design curriculum for distance learning materials, including but not limited to content outlines, learning objectives, interactive simulations and knowledge assessment questions; review application development user stories and features to determine training impact and conduct the research necessary to develop and revise training materials; develop interactive training, including but not limited to storyboard development, screenshot capture, custom template development and internal review processes that adhere to existing standards; conduct Peer and Design review of training material for accuracy.
• Ensure training content is accurate based on outside feedback; monitor training changes and updates for dissemination and implementation; analyze existing training materials and make recommendations to update training processes to satisfy customer objectives; manage multiple training projects simultaneously involving successfully organizing, planning, and executing small-scale training projects from vision through implementation.
• Help maintain a training plan including audience, approach, design, and list of deliverables; use independent decision-making to design and develop training materials, reference materials, presentation materials and job aids.
• Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms); ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
• Provide support for coordinating, developing, and delivering remote training to the user community; prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using training standards and software; provide input to the Training Manager on areas of continuous improvement; work on all the assigned duties by the management.

Qualifications

Education

• Bachelor’s degree in education or information technology and 5 years of experience in Information Technology or Education (classroom teaching).

Experience

• Experience in Customer Service; excellent written and verbal communication skills.
• Knowledge of Instructional Systems Design
• Demonstrated initiative, sound judgment, effective decision-making.
• Understand computer functions and related technical terminology and how they are applied in everyday business situations; possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft Windows, MS Office.
• Experience using Microsoft 365 productivity tools.
• Must be able to travel at least 5% domestic.

Preferred Qualifications

• Experience with multimedia development tools preferred.
• Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
• Experience with applications such as ServiceNow and Salesforce preferred.
• Prior technical training experience preferred.

Physical Requirements

• Must be able to remain in stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to deliver updates; briefings; or interface with co-workers; leadership as well as customer.
• Must be able to work in an office environment and be able to freely move within this space to utilize office equipment as well as interface with co-workers and customer.
• Must be able to effectively use IT peripherals such as laptop, desktop, printer, etc.
• Must be able to deliver presentations as needed.
• Must be able to review; decipher and understand program manuals; IT service requests; work orders; etc.