Technical Trainer

MAT Friction; Atlanta (GA); On-site; USD 90,000 - 110,000; Full time

Job summary

MAT Holdings, Inc. offers a field-focused role with GRIE Engineering and Development, LLC in the eastern US. The position trains automotive brake pad customers and supports regional sales teams across the eastern half of the United States.

The role requires at least 5 years in automotive service or brake systems, and ASE/Master certifications are a plus. Expect extensive travel and participation in industry trainings and events.

Qualifications

• Minimum of 5 years on-the-job experience in service departments, dealerships, vehicle maintenance or equivalent.
• Automotive brake systems/repair experience; ASE/Master certifications a plus.
• Strong proficiency with Microsoft Office applications.

Responsibilities

• Assist customer's sales team with in-field support and understanding of braking systems.
• Develop and maintain relationships with the customer's sales team to grow existing business.
• Schedule travel for installer visits and educate on features and benefits.
• Present technical information on brake systems to diverse audiences.
• Conduct training sessions at regional shows, store openings, and national meetings.
• Review industry updates and escalate concerns to internal contacts.
• Visit customer locations to gather field feedback and market trends.
• Extensive travel up to 75% across the US; plan region travel with sales team.
• Coordinate customer visits and training content based on field feedback.
• Understand customer promotions and programs for regional markets.
• Maintain visit reports and participate in team calls; attend annual internal trainings.
• Available for urgent projects requiring out-of-region travel.

Skills

Brake systems knowledge

Communication skills

Conflict resolution

Persuasive communication

Organizational skills

Team player

Client interfacing

Education

ASE/Master certifications

Tools

Microsoft Office

Job description

Company Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.

Company Description

If you're looking for a special place to build or grow your career, you've found it. Whether you're an experienced professional, a recent graduate, or somewhere in between, MAT Holdings is where you can apply your skills, learn new ones, and make a real impact.

With more than 14,000 employees across 12 countries and over 40 locations worldwide, MAT offers exciting opportunities in engineering, marketing, sales, supply chain, operations, HR, finance, and more. Headquartered in Long Grove, IL, our global footprint includes 2.1 million square feet of U.S. distribution and manufacturing space and 40+ factories across three continents.

At MAT, we don't just make things happen— we ensure it happens with excellence. From engineering and logistics to marketing and customer service, we maintain consistent expertise across the entire supply chain. Join us and be part of a team where your creativity and contributions help shape the future of global manufacturing.

Benefits

• MAT Holdings Inc. and its subsidiaries offer a complete benefits package that includes medical, dental, vision, and disability insurance after 60 days of employment
• Paid Time Off (PTO), including paid vacation, sick days, and paid holidays
• 401k Retirement Plan + Company Match
• Career Advancement Program, training and development
• Wellness Programs, including fitness reimbursements and mental health support
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA)
• Voluntary Life / AD&D , Employer Provided Life/AD&D
• and More

Job Description

This position is with GRI Engineering and Development, LLC, a division of MAT Holdings, Inc. GRIE holds a significant market share of the aftermarket braking segment. Offering a complete line of brake rotors, drums, and friction components, GRIE has created a reputation for supplying high-quality finished components to the off-road and heavy-duty vehicle market. This position is responsible for training the automotive brake pad customers. We are currently looking for a high-energy, dynamic individual. You will be responsible for the eastern half of the United States, east of the Mississippi River.

Principle Responsibilities

• Assist customer's commercial sales team with in-the-field support and understanding, including but not limited to braking systems and components
• Develop and maintain relationships with the customer's commercial sales team to help retain and grow the existing business as well as pursue lost and potential accounts
• Support customer's commercial sales team by scheduling travel into individual markets to: Perform installer customer visits with accounts and sales managers to promote and educate on key features and benefits.
• Present technical and non-technical information on brake systems, components, and installations to different audiences (one person to small groups). The Best Practices checklist provides content examples.
• Conduct technical and non-technical training sessions in various atmospheres (regional shows or new store openings, national sales meetings or strategic account events, trade shows, etc.).
• Problem-solve any customer issues related to the brake system, manufacturer, and industry, and respond to any impromptu or urgent topics discussed during customer visits.
• Review industry updates and **escalate concerns** to internal contacts for responding to field research, inquiries, and complaints.
• Visit customer store locations and build relationships with teams to discover additional field feedback, market changes that affect business, and trends that require follow-up travel or extended presence within the region.
• Extensive travel (up to 75%) to various locations across the US.
• All major markets within each region must be traveled to at least twice a year, prioritizing installer customer visits during these visits with direction from the customer's commercial sales team.
• Plan all region-specific travel with the customer's commercial sales team, emphasizing commercial sales teams' availability to prioritize field presence.
• Coordinate customer visits, training sessions, and content initiatives based on field feedback and commercial sales teams' availability to optimize efficiency during travel.
• Understand customer commercial sales promotions and programs for all regional markets.
• Maintained customer visit call reports on a timely basis, as well as participated in weekly and monthly team conference calls.
• Attend yearly internal company training with corporate, R&D, and manufacturing sites.
• Available for urgent and impromptu projects that may require out-of-region travel.

Qualifications

Competencies

• Knowledge of OE and aftermarket brake systems and components.
• Familiar with vehicle maintenance and diagnostics.
• Strong written and verbal communication skills with the ability to present different types of material.
• Proven communicator and effective while engaging audiences in various settings to increase the understanding of participants on products and product lines.
• Excellent conflict resolution skills both on an individual basis and group level.
• Proven negotiator and sound decision-making in a timely and confident manner.
• Great team player willing to assist in non-routine tasks or those outside the home region.
• Delivers on commitments, proactive follow-up skills, and shows consistency between words and actions
• Persuasive and able to influence outcomes to the mutual benefit of all involved.
• Highly organized, results-driven, and capable of working in a fast-paced environment.
• Must be able to interface with clients and maintain a professional image.
• Strong commitment to customer satisfaction and quality of work performed.
• Instructional Training Experience (classroom or on -the-job preferred).

Education/Experience

• Minimum of 5 years on-the-job experience (service departments, dealerships, vehicle maintenance, etc.) or equivalent combination of education and experience.
• Automotive Technical experience in Brake Systems / Repair - State or ASE/Master Certifications a plus.
• Strong proficiency in Microsoft Office applications

The posted salary range for this position is $90,000 to $110,000. Final compensation will be determined based on the candidate’s skills, experience, and qualifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.