Technical Talent Acquisition Partner

Genesys Cloud Services, Inc.; Atlanta (GA); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Telehealth

WFH opportunities

Career growth

Open PTO + holidays

401(k) matching

Adoption Assistance

Fertility treatments

Job summary

Genesys Cloud Services, Inc. is seeking an experienced Technical Talent Acquisition Partner to lead end-to-end recruitment for technical roles across North America. You will build robust talent pipelines, engage passive candidates, and apply AI tools to enhance sourcing and productivity.

Work with technology leaders to define role profiles, advise on market conditions, and continuously improve hiring outcomes, all while ensuring an inclusive, candidate-centric experience.

Qualifications

• 3+ years of technical recruiting experience including proactive sourcing and hiring passive candidates.
• Experience recruiting within a SaaS or cloud software environment.
• Proven ability to source, engage, and hire specialized AI talent.
• Proficiency with Boolean search, LinkedIn, talent mapping, social sourcing, and targeted outreach.
• Experience using ATS, recruiting analytics, and pipeline data to manage hiring activity.
• Strong communication, judgment, and commitment to inclusive recruiting practices.

Responsibilities

• Own end-to-end recruiting strategies for technical roles across North America.
• Build high-quality technical talent pipelines through proactive sourcing, referrals, and targeted outreach.
• Source passive candidates using Boolean search, Findem.ai, LinkedIn, talent databases, and social platforms.
• Apply AI tools to improve talent research, sourcing, and recruiting productivity.
• Partner with technical leaders to define talent profiles and advise on market conditions.

Skills

Technical recruiting

SaaS recruiting

AI talent sourcing

Boolean search

LinkedIn sourcing

Recruiting analytics

Passive candidate outreach

Tech stakeholder collaboration

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview

The Technical Talent Acquisition Partner will help Genesys compete for high-impact technical talent. This role combines technical recruiting expertise, proactive sourcing, and AI proficiency to identify and engage talent across product engineering, professional services, and IT. You will partner with technical leaders to turn complex hiring needs into focused talent strategies, using market intelligence and recruiting data to influence decisions. This is an opportunity to shape how Genesys finds and attracts the technical talent building the future of our cloud and AI-powered customer experience solutions.

Key Responsibilities

• Own end-to-end recruiting strategies for technical roles across North America
• Build high-quality technical talent pipelines through proactive sourcing, talent mapping, referrals, professional communities, and targeted outreach
• Source passive candidates using Boolean search, Findem.ai, LinkedIn, talent databases, social platforms, and other advanced sourcing techniques
• Apply AI tools to improve talent research, sourcing, market mapping, candidate engagement, and recruiting productivity
• Partner with technical leaders to define talent profiles, advise on market conditions, and develop strategies for difficult-to-fill roles
• Use recruiting analytics, pipeline data, and market intelligence to identify gaps and continuously improve hiring outcomes
• Deliver a compelling candidate experience that helps Genesys attract highly sought-after technical talent

Required Qualifications

• 3+ years of technical recruiting experience, including proactive sourcing and hiring of passive candidates
• Recruiting experience within a SaaS company or comparable cloud software environment
• Proven experience sourcing, engaging, and hiring specialized AI talent
• Proven experience hiring across software engineering, cloud, data, product, or related technical disciplines
• Proficiency with AI tools and their practical application to recruiting, sourcing, research, or talent intelligence
• Strong expertise in Boolean search, LinkedIn, talent mapping, social sourcing, and targeted candidate outreach
• Proven ability to partner with technical leaders and influence recruiting strategy and hiring decisions
• Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage hiring activity
• Strong communication, judgment, and commitment to inclusive recruiting practices

Preferred Qualifications

• Advanced expertise in technical talent intelligence, competitor mapping, and passive candidate research
• Experience evaluating or adopting AI-enabled recruiting and sourcing tools

Compensation

$65,300.00 - $114,700.00

Benefits

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Working at Genesys

• AI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.
• Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Reasonable Accommodations

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation - such as application follow-ups or resume submissions - may not receive a response.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Be the one building what's next - where AI, experience and impact come together.