Technical Talent Acquisition Partner

Genesys Cloud Services, Inc.; Durham (NC); On-site; USD 65,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Telehealth coverage

Flexible work schedules and work from

Development and career growth

Open Time Off in addition to 10 paid

401(k) matching program

Adoption Assistance

Fertility treatments

Job summary

Genesys is seeking a Technical Talent Acquisition Partner to lead end-to-end recruiting for product engineering, professional services, and IT across North America. You will build proactive talent pipelines, source passive candidates using Boolean search, LinkedIn, and AI-driven tools, and partner with technical leaders to define profiles and hiring strategies.

This high-impact role shapes how Genesys finds and attracts AI and cloud talent to power the next generation of AI-powered customer

Qualifications

• 3+ years of technical recruiting experience including passive candidates.
• Experience recruiting in a SaaS/cloud software environment.
• Proven ability to source, engage and hire AI talent.
• Experience hiring across software engineering, cloud, data, product, or related technical disciplines.
• Proficiency with AI tools in recruiting, sourcing, or intelligence.
• Strong Boolean search, LinkedIn, talent mapping and outreach.
• Ability to partner with technical leaders to influence hiring strategy.
• Experience using ATS, analytics, and pipeline data.
• Strong communication and inclusive recruiting practices.

Responsibilities

• Own end-to-end recruiting strategies for technical roles across North America.
• Build high-quality technical talent pipelines through proactive sourcing and outreach.
• Source passive candidates using Boolean search, LinkedIn, talent databases, and other platforms.
• Apply AI tools to improve talent research, sourcing, market mapping, candidate engagement, and recruiting productivity.
• Partner with technical leaders to define talent profiles, advise on market conditions, and develop strategies for difficult-to-fill roles.
• Use recruiting analytics, pipeline data, and market intelligence to identify gaps and improve hiring outcomes.
• Deliver a compelling candidate experience that helps Genesys attract highly sought-after technical talent.

Skills

Technical recruiting

SaaS experience

AI talent sourcing

Software engineering recruitment

Boolean search

LinkedIn sourcing

Talent mapping

Candidate outreach

Recruiting analytics

Collaborative partnering

Tools

LinkedIn

Findem.ai

Job description

Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.

Role Overview:

The Technical Talent Acquisition Partner will help Genesys compete for high-impact technical talent. This role combines technical recruiting expertise, proactive sourcing, and AI proficiency to identify and engage talent across product engineering, professional services, and IT. You will partner with technical leaders to turn complex hiring needs into focused talent strategies, using market intelligence and recruiting data to influence decisions. This is an opportunity to shape how Genesys finds and attracts the technical talent building the future of our cloud and AI-powered customer experience solutions.

Key Responsibilities:

• Own end-to-end recruiting strategies for technical roles across North America
• Build high-quality technical talent pipelines through proactive sourcing, talent mapping, referrals, professional communities, and targeted outreach
• Source passive candidates using Boolean search, Findem.ai, LinkedIn, talent databases, social platforms, and other advanced sourcing techniques
• Apply AI tools to improve talent research, sourcing, market mapping, candidate engagement, and recruiting productivity
• Partner with technical leaders to define talent profiles, advise on market conditions, and develop strategies for difficult-to-fill roles
• Use recruiting analytics, pipeline data, and market intelligence to identify gaps and continuously improve hiring outcomes
• Deliver a compelling candidate experience that helps Genesys attract highly sought-after technical talent

Required Qualifications:

• 3+ years of technical recruiting experience, including proactive sourcing and hiring of passive candidates
• Recruiting experience within a SaaS company or comparable cloud software environment
• Proven experience sourcing, engaging, and hiring specialized AI talent
• Proven experience hiring across software engineering, cloud, data, product, or related technical disciplines
• Proficiency with AI tools and their practical application to recruiting, sourcing, research, or talent intelligence
• Strong expertise in Boolean search, LinkedIn, talent mapping, social sourcing, and targeted candidate outreach
• Proven ability to partner with technical leaders and influence recruiting strategy and hiring decisions
• Experience using applicant tracking systems, recruiting analytics, and pipeline data to manage hiring activity
• Strong communication, judgment, and commitment to inclusive recruiting practices

Preferred Qualifications:

• Advanced expertise in technical talent intelligence, competitor mapping, and passive candidate research
• Experience evaluating or adopting AI-enabled recruiting and sourcing tools

Compensation:

$65,300.00 - $114,700.00

Benefits:

• Medical, Dental, and Vision Insurance.
• Telehealth coverage
• Flexible work schedules and work from home opportunities
• Development and career growth opportunities
• Open Time Off in addition to 10 paid holidays
• 401(k) matching program
• Adoption Assistance
• Fertility treatments

Be the one building what's next - where AI, experience and impact come together.

Working at Genesys

• AI at enterprise scale- Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+new AI features were released in the last fiscal year.
• A flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally - Genesys is Great Place to Work certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.
• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.
• Next, you'll meet the hiring manager and other members of the interview team.
• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.
• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at [e-mail].

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.