Technical Systems Engineer Perú

Panduit; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

Panduit is seeking a technical solution expert to develop and manage strategic accounts. This role involves architecting solutions, training partners, and building relationships with large customers. Candidates should have a Bachelor's degree and substantial experience in professional services, with relevant industry certifications preferred.

Qualifications

• 8-10 years of experience in promoting professional services to grow solutions.
• 5 years in distribution and direct channels.
• Relevant industry certifications (e.g., Cisco, BICSI, Rockwell).

Responsibilities

• Identifies and qualifies opportunities early via close interaction with the account team.
• Architects solutions from simple to complex, as required.
• Provides product and technical training to Account Managers and partners.

Skills

Solution development to address customer needs

Collaboration with Professional Services

Technical inquiry response skills

Training and educating customers on solutions

Problem definition, data collection, and solution documentation

Education

Bachelor’s degree

Tools

CRM tools

Technical standards (ANSI/EIA/TIA, ISO, IEEE, NEC, BICSI)

Job description

At Panduit, we don’t just offer a job – we offer a career where your contributions directly impact our customers, the environment, and our company’s success. You’ll have the opportunity to grow, innovate, and be a part of an inclusive team that celebrates both individual and collective achievements. If you’re ready to elevate your career and help us deliver exceptional experiences to our customers, apply today and make your mark with Panduit!

Job Overview

Develops, educates, and enables the Company’s solution strategy throughout the theater, focusing on strategically significant accounts and opportunities within Panduit Solutions. Works with the Strategic/Territory Account Manager to identify, develop, and close opportunities at district, regional, and theater levels. Serves as the technical solution expert within the field, complementing the Strategic/Territory Account Manager by providing technical guidance and ownership of the opportunities. Keeps up to date on current technologies, techniques, and processes for Panduit’s offerings, solutions, and infrastructure management. Builds relationships with key account stakeholders on a technical level and provides technical linkage between the customer and Panduit Business Units.

Essential Responsibilities

1. Opportunity Management: Identifies and qualifies opportunities early via close interaction with the account team, understanding customer business issues/needs. Manages less than 25% of opportunities with high potential revenue, with guidance. (30%)
2. Solution Architecture: Architects solutions ranging from simple to complex, individually or within a team. Understands when to involve Professional Services for design, working on solutions for national opportunities or large accounts across multiple states or countries. (25%)
3. Training and Support: Provides product and technical training to Account Managers, Distributors, Channel Partners, and System Integrators to keep them updated on product developments. Supports regional trade shows and seminars. (20%)
4. Customer Relationships: Builds and sustains strong relationships with customers and partners, owning all technical aspects and providing guidance. Acts as a trusted advisor to at least 5 Large Named Accounts. (15%)
5. CRM Utilization: Uses CRM tools to communicate updates and drive opportunities. (10%)

Education and Experience

• Bachelor’s degree required
• 8-10 years of experience in promoting professional services to grow solutions
• 5 years in distribution and direct channels
• Excellent technical communicator, with experience in technical presentations
• Relevant industry certifications (e.g., Cisco, BICSI, Rockwell)
• Ability to learn quickly, maintain a broad portfolio of solutions, and self-motivate for continuous learning

Knowledge, Skills, and Abilities

• Solution development to address customer needs
• Problem definition, data collection, and solution documentation
• Technical inquiry response skills
• Training and educating customers on solutions
• Reading and interpreting technical and engineering standards
• Collaboration with Professional Services
• Ability to work under pressure and communicate key points effectively
• Understanding of Data Center, Enterprise, and Industrial Automation components and benefits
• Knowledge of latest technologies from key partners (Cisco, Tridium, etc.)
• Understanding of Panduit product specifications and industry standards (ANSI/EIA/TIA, ISO, IEEE, NEC, BICSI)
• Understanding of passive and active management in Data Centers, and automation solutions in industrial markets

Travel Requirements

• Ability to travel up to 50% within the theater, sometimes on short notice, via air or road

Work Shift

Day shift (Peru)