Technical Systems Engineer

Orchard LLC; Minot (ND); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

401K

Unlimited vacation

Job summary

Orchard LLC is seeking a versatile Technical Systems Field Engineer in Minot, ND to deploy, configure, and support hardware, software, and networking at customer sites, including USAF deployments. The role requires travel up to 50% nationwide and a Secret Clearance or ability to obtain one.

You will diagnose issues, provide training, and maintain documentation while collaborating with engineering and operations teams to ensure secure, high‑performing systems for critical operations.

Qualifications

• Must have Associate's degree or equivalent experience in IT/CS/Engineering or related field.
• Bachelor's degree preferred.

Responsibilities

• Install, configure, and commission hardware and software at customer sites.
• Monitor and maintain networked systems and infrastructure; diagnose issues.
• Provide world‑class technical support via phone, email, remote access, and in-person.
• Maintain accurate service records and knowledge base; drive process improvements.
• Learn and deploy new technologies and collaborate with engineering, product, and operations teams.

Skills

Troubleshooting

Communication

Project coordination

Education

Associate's degree in IT/CS/Engineering or related

Bachelor's degree preferred

Secret Clearance or ability to obtain

Military base support experience

Tools

Windows

Linux

Networking fundamentals

Job description

Technical Systems Field Engineer - Minot, North Dakota

OrchardLLCis supporting a fast‑growing firm that is redefining communications for critical and enterprise operations. Our client's purpose is to keep people connected, no matter what. We build easy‑to‑operate, hard‑to‑destroy technology for the people who expect security and performance that never wavers—in defense, industry, and everywhere critical decisions happen. We are seeking a versatile, customer‑focused Technical Systems Engineer to support customer deployments for the USAF, primarily at Minto AFB, but travel to other facilities might be required.

What You’ll Do

Deployment & Installation

Install, configure, and commission hardware and software systems at customer sites. Deploy and support networking infrastructure, servers, edge computing devices, and wireless communications equipment. Configure operating systems, applications, and network services. Assist customers with new technology rollouts and system upgrades. Verify system functionality and performance during deployment and acceptance testing.

Network & Systems Support

Monitor and maintain networked systems and infrastructure. Diagnose and resolve network, hardware, software, and connectivity issues. Support technologies including TCP/IP networking, wireless systems, VPNs, switching, routing, and 5G‑related infrastructure. Serve as the first point of contact for technical support inquiries. Escalate complex issues appropriately while maintaining ownership until resolution.

Customer Success & Technical Support

Provide world‑class technical support via phone, email, remote access, and in‑person engagement. Deliver clear technical guidance to both technical and non‑technical users. Follow up proactively to ensure successful resolution of customer issues. Build trusted relationships with customers through professionalism, accountability, and responsiveness. Conduct customer training and knowledge‑transfer sessions.

Documentation & Continuous Improvement

Maintain accurate service records, issue logs, installation reports, and technical documentation. Create and update knowledge base articles and operational procedures. Track issues through resolution while adhering to service‑level expectations. Recommend process improvements and contribute to operational excellence initiatives.

Innovation & Emerging Technologies

Learn and support new technologies as SEMPRE's solutions continue to evolve. Participate in testing, evaluation, and deployment of next‑generation communications and networking capabilities. Collaborate with engineering, product, and operations teams to solve complex technical challenges.

Required Qualifications

• An Associate's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related technical field, or equivalent experience.
• Bachelor's degree preferred.
• 5+ years of experience in technical support, network administration, systems administration, field engineering, or a similar technical role.
• Prior experience supporting technical installations on a military base, either through active duty or as a Federal Contractor.
• Current Secret Clearance, or the ability to obtain one.
• Demonstrated experience installing, configuring, and troubleshooting computer hardware and software systems.
• Demonstrated experience administering and supporting wireless communications technologies, including LTE and/or 5G networks.
• Familiarity with edge computing, virtualization, or cloud technologies.
• Experience supporting mission‑critical infrastructure or industrial systems.
• Understanding of networking fundamentals.
• Experience with Windows and Linux operating systems.
• Strong troubleshooting and analytical problem‑solving skills.
• Able to carry items over 50lbs, including up and down stairs
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Valid driver's license and ability to travel up to 50% nationwide.

Preferred Qualifications

• Industry certifications such as: CompTIA Network+ Security+ Cisco CCNA Linux+ Microsoft certifications
• Experience with structured cabling, equipment racks, and field installations.
• Familiarity with ticketing systems and IT service management practices.

What Makes Someone Successful in This Role?

• The ideal candidate is:
• A hands‑on problem solver who enjoys figuring out how things work.
• Comfortable working independently at customer sites.
• A veteran or Federal Contractor with DOW/DOD.
• Eager to learn new technologies and adapt quickly.
• Calm under pressure and capable of managing competing priorities.
• Customer‑focused and committed to delivering an exceptional experience.
• Equally effective in a data center, office environment, field installation, or customer conference room.

Compensation

The expected Base salary will be in the range of $95,000 - $108,000, with an OTE of $104,500 to $118,800.

• 401K
• unlimited vacation

To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.