Technical Systems Engineer

Orchard LLC; Abilene (TX); On-site; USD 95,000 - 108,000; Full time

Benefits offered by this job

401K

Unlimited vacation

Job summary

Orchard LLC is seeking a versatile Technical Systems Field Engineer to support USAF deployments at Barksdale AFB (LA) and Dyess AFB (TX). The role requires travel between locations, and U.S. citizenship with the ability to obtain a Secret Clearance.

The engineer will deploy and install hardware and software, configure networks, and provide proactive technical support in mission-critical environments, blending fieldwork with customer-facing advisory duties.

Qualifications

• Associate degree or higher in IT/CS/Engineering or related field; Bachelor's preferred.
• 5+ years in technical support, network/systems administration, or field engineering.
• Experience supporting military base installations; ability to obtain Secret Clearance.
• Experience installing and troubleshooting hardware and software in field environments.

Responsibilities

• Install, configure, and commission hardware and software at customer sites.
• Deploy and support networking, edge devices, servers, and wireless equipment.
• Configure OSs, applications, network services, and rollout upgrades.
• Provide world-class technical support via multiple channels and train customers.
• Document installations, issues, and knowledge base updates.
• Innovate with emerging technologies and collaborate with engineering teams.

Skills

Secret Clearance

LTE/5G Networking

Field Engineering

Windows Administration

Linux Administration

Travel Readiness

Networking Fundamentals

Education

Associate's degree in IT/CS/Engineering

Bachelor's degree preferred

Tools

Virtualization

Edge Computing

Cloud Technologies

Telecommunications Equipment

Job description

Technical Systems Field Engineer

Shreveport, LA, or Abilene, TX (Travel between both locations required). U.S. citizenship required, with the ability to obtain a Secret Clearance.

@Orchard LLC is supporting a fast-growing firm that is redefining communications for critical and enterprise operations. Our client's purpose is to keep people connected, no matter what. We build easy-to-operate, hard-to-destroy technology for the people who expect security and performance that never wavers-in defense, industry, and everywhere critical decisions happen.

We are seeking a versatile, customer-focused Technical Systems Engineer to support customer deployments for the USAF, supporting installations at Barksdale AFB in Louisiana and Dyess AFB in Texas. The Engineer can be based at either facility but must be willing to travel as required to support both locations. This is not a traditional IT support position. You'll be equally comfortable troubleshooting network issues, deploying hardware in the field, configuring operating systems, supporting 5G technologies, training customers, and serving as a trusted technical advisor during mission‑critical installations. If you enjoy solving complex technical challenges, working directly with customers, and learning emerging technologies, we'd love to hear from you.

What you’ll do

Deployment & Installation

• Install, configure, and commission hardware and software systems at customer sites.
• Deploy and support networking infrastructure, servers, edge computing devices, and wireless communications equipment.
• Configure operating systems, applications, and network services.
• Assist customers with new technology rollouts and system upgrades.
• Verify system functionality and performance during deployment and acceptance testing.

Network & Systems Support

• Monitor and maintain networked systems and infrastructure.
• Diagnose and resolve network, hardware, software, and connectivity issues.
• Support technologies including TCP/IP networking, wireless systems, VPNs, switching, routing, and 5G‑related infrastructure.
• Serve as the first point of contact for technical support inquiries.
• Escalate complex issues appropriately while maintaining ownership until resolution.

Customer Success & Technical Support

• Provide world‑class technical support via phone, email, remote access, and in‑person engagement.
• Deliver clear technical guidance to both technical and non‑technical users.
• Follow up proactively to ensure successful resolution of customer issues.
• Build trusted relationships with customers through professionalism, accountability, and responsiveness.
• Conduct customer training and knowledge‑transfer sessions.

Documentation & Continuous Improvement

• Maintain accurate service records, issue logs, installation reports, and technical documentation.
• Create and update knowledge base articles and operational procedures.
• Track issues through resolution while adhering to service‑level expectations.
• Recommend process improvements and contribute to operational excellence initiatives.

Innovation & Emerging Technologies

• Learn and support new technologies as SEMPRE's solutions continue to evolve.
• Participate in testing, evaluation, and deployment of next‑generation communications and networking capabilities.
• Collaborate with engineering, product, and operations teams to solve complex technical challenges.

Required Qualifications

• An Associate's degree in Information Technology, Computer Science, Engineering, Telecommunications, or a related technical field, or equivalent experience. Bachelor's degree preferred.
• 5+ years of experience in technical support, network administration, systems administration, field engineering, or a similar technical role.
• Prior experience supporting technical installations on a military base, either through active duty or as a Federal Contractor.
• Current Secret Clearance, or the ability to obtain one.
• Demonstrated experience installing, configuring, and troubleshooting computer hardware and software systems.
• Demonstrated experience administering and supporting wireless communications technologies, including LTE and/or 5G networks.
• Familiarity with edge computing, virtualization, or cloud technologies.
• Experience supporting mission‑critical infrastructure or industrial systems.
• Understanding of networking fundamentals.
• Experience with Windows and Linux operating systems.
• Strong troubleshooting and analytical problem‑solving skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Valid driver's license and ability to travel up to 50% nationwide.

Preferred Qualifications

• Industry certifications such as: CompTIA Network+, Security+, Cisco CCNA, Linux+, Microsoft certifications.
• Experience with structured cabling, equipment racks, and field installations.
• Familiarity with ticketing systems and IT service management practices.

What Makes Someone Successful in This Role?

• A hands‑on problem solver who enjoys figuring out how things work.
• Comfortable working independently at customer sites.
• A veteran or Federal Contractor with DOW/DOD.
• Eager to learn new technologies and adapt quickly.
• Calm under pressure and capable of managing competing priorities.
• Customer‑focused and committed to delivering an exceptional experience.
• Equally effective in a data center, office environment, field installation, or customer conference room.

Compensation

The expected Base salary will be in the range of $95,000 - $108,000, with an OTE of $104,500 to $118,800.

Our client offers competitive benefits, including 401K and unlimited vacation.

To learn more about our other exciting opportunities, visit our Jobs Page at www.atOrchard.com.