Technical Support & Warehouse Operations Specialist-Ebike

Velotric; New Jersey; On-site; USD 50,000 - 60,000; Full time

Job summary

Join a dynamic team as a Technical Support & Warehouse Operations Specialist at an innovative company in the ebike industry. This role offers a unique blend of technical support and warehouse management, where you'll diagnose and resolve various mechanical and software issues, manage parts inventory, and ensure the highest standards of warehouse operations. If you have a passion for technology and a knack for problem-solving, this position is perfect for you. Enjoy a full-time role with a competitive salary range and the opportunity to grow in a rapidly expanding field. Don't miss your chance to be part of a forward-thinking organization that values your expertise!

Qualifications

• 2+ years in technical support and warehouse operations required.
• Proficient in Ebike mechanics and tool usage.

Responsibilities

• Diagnose mechanical and software issues, manage warranty claims.
• Oversee parts inventory and maintain warehouse standards.

Skills

Technical Support

Mechanical Mastery

Problem Solving

Customer Education

Education

High School Diploma

LEVA Certification

Tools

Battery Testers

Calibration Software

WMS/ERP Systems

Job description

Technical Support & Warehouse Operations Specialist - Ebike

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Velotric Provided Pay Range

This range is provided by Velotric. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$50,000.00/yr - $60,000.00/yr

Responsibilities

1. Technical Support (70%)
   • Diagnose and resolve mechanical/electrical/software issues (e.g., battery faults, motor malfunctions).
   • Process warranty claims and returns with defect analysis.
   • Educate clients on maintenance best practices.
2. Warehouse Operations (30%)
   • Manage parts inventory (receiving/shipping QC, cycle counting).
   • Maintain 5S warehouse standards with ≤2% inventory discrepancy.
   • Operate WMS/ERP systems for real-time stock updates.
   • Coordinate urgent parts deliveries for priority cases.
3. Cross-functional Collaboration (10%)
   • Report recurring technical issues to the engineering team.
   • Develop troubleshooting guides with video demonstrations.
   • Conduct monthly warehouse safety audits.

Mandatory Requirements

• 2+ years in technical support + warehouse operations.
• Ebike mechanical mastery: Motor disassembly/brake system calibration.
• Tool proficiency: Battery testers/calibration software.
• Physical capability: Lift ≤50 lbs, work in -5℃–35℃ environments.

Preferred Qualifications

• LEVA - Lithium battery safety certification.
• Lean warehouse management training.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Information Technology

Industries

Motor Vehicle Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Machinery Manufacturing.

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