Technical Support Technician – Troubleshooting & Repairs

Antunes

Carol Stream, Northern (IL, KY)

Hybrid

USD 63,000 - 79,000

Full time

14 days+

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Benefits offered by this job

Health Insurance

401(k) with company match

Employee Wellness Programs

Life Insurance

Disability Insurance

PTO

Job summary

Antunes in Carol Stream, IL is seeking a Technical Support Specialist to partner with Team Leaders and assist customers and service agencies. The role delivers phone-based troubleshooting of electro-mechanical equipment, reviews warranty claims, and prepares technical documentation.

Requires HS Diploma/GED, or Associate, with 1–2 years in customer support or technical service; travel up to 25%. Office hours are M-F 8am-4:30pm.

Qualifications

Troubleshoots equipment operational, electrical and mechanical problems.
2 years of experience in customer support or technical service.
Proficient communication with internal and external customers.
Ability to work independently and make sound decisions.

Responsibilities

Troubleshoots equipment operational, electrical and mechanical problems over the phone.
Partners with department team members to complete projects and resolve customer service issues.
Reviews and processes warranty claims and communicates concerns as necessary.
Prepares and reviews technical support documentation.
Provides repair services on Antunes equipment in-house, locally and worldwide as needed.
Acts as liaison between departments to share information and optimize solutions.
Follows up with customers and collaborates with technical service to identify issues and remediation.
Maintains safe and organized work stations and adheres to safety policies.