Technical Support Technician I — Troubleshoot & Train Customers

Summa Group; Indianapolis (IN); On-site; USD 52,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company matching

Paid time off

Life and AD&D Insurance

Short-Term and Long-Term Disability

Job summary

Summa America, based in Indianapolis, seeks a motivated, customer-focused Technical Support Technician Level 1 to join our growing team. You will provide technical support to customers and dealer partners, diagnose electrical, mechanical, software, and computer issues, and perform depot service to keep equipment operating at peak performance.

You will create technical documentation, offer training, and collaborate with internal teams to drive improvements, with occasional travel within the U.S.

Qualifications

• Associate degree or certification in a relevant technical field preferred.
• 2+ years of experience in technical support, equipment maintenance, service, or related roles.
• Strong understanding of electrical, mechanical, software, and computer systems.
• Experience with industrial equipment maintenance and repair is a plus.
• Excellent verbal and written communication skills with a focus on delivering exceptional customer service.
• Ability to communicate technical information effectively to non-technical users.
• Experience creating technical documentation, knowledge base articles, or training materials is a plus.
• Willingness and ability to travel occasionally, typically only a handful of times per year.

Responsibilities

• Provide technical support to customers and dealer partners via phone, email, and other communication channels, ensuring timely and effective resolution of product-related issues.
• Work with customers and dealers to identify and resolve electrical, mechanical, software, and computer-related issues affecting Summa equipment.
• Perform depot service and repairs to maintain and restore Summa equipment, including diagnosis and resolution of complex technical issues.
• Create and maintain technical articles, service documentation, troubleshooting guides, and other support resources to improve customer and dealer self-service capabilities.
• Provide guidance and technical training to dealer partners and customers on equipment operation, preventative maintenance, and troubleshooting techniques.
• Collaborate with internal teams to identify recurring issues and recommend product or support process improvements.
• Maintain accurate records of support cases, repairs, and technical activities. Provide detailed reports to the Service Manager as needed.
• Occasional travel within the U.S. and Canada may be required to support training, dealer events, trade shows, or special projects.

Skills

Electrical systems

Mechanical systems

Software systems

Communication skills

Technical documentation

Education

Associate degree or technical certification

Job description

Summa America, based in Indianapolis, seeks a motivated, customer-focused Technical Support Technician Level 1 to join our growing team. You will provide technical support to customers and dealer partners, diagnose electrical, mechanical, software, and computer issues, and perform depot service to keep equipment operating at peak performance.

You will create technical documentation, offer training, and collaborate with internal teams to drive improvements, with occasional travel within the U.S.