Technical Support Technician

TEKsystems; Berwick (Columbia County); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life Insurance

Paid time off

Job summary

TEKsystems is seeking an entry-level technical support associate to provide end‑user assistance and incident resolution in Berwick, PA. The role includes responding to calls and emails, researching issues, and documenting work orders in ticketing systems.

You will follow SOPs and report to a supervisor while learning in a fast-paced environment. Experience with low-voltage cabling and ability to lift up to 35 lbs is needed.

Qualifications

• Experience in low-voltage cabling, telecom, data centers, construction, warehouse, manufacturing, or logistics.
• Ability to safely lift and move up to 35 lbs repeatedly.
• Ability to stand, walk, bend, kneel, and climb ladders for extended periods.
• Strong communication and teamwork skills.
• Basic computer skills for documentation, ticketing, and inventory systems.
• Ability to adapt to changing priorities and meet operational deadlines.
• Ability to push, pull, and maneuver server racks, carts, and equipment safely as part of a team.

Responsibilities

• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks and monitors the problem to ensure a timely resolution.

Skills

cabling installation

Job description

Description

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Skills

• cabling installation

Top Skills Details

• cabling installation

Additional Skills & Qualifications

Experience in low-voltage cabling, telecom, data centers, construction, warehouse, manufacturing, or logistics. Ability to safely lift and move up to 35 lbs repeatedly. Ability to stand, walk, bend, kneel, and climb ladders for extended periods. Ability to read and follow work instructions, diagrams, and standard operating procedures (SOPs). Comfortable working in varying temperatures and wearing required PPE. Strong communication and teamwork skills. Basic computer skills for documentation, ticketing, and inventory systems. Ability to adapt to changing priorities and meet operational deadlines. Ability to push, pull, and maneuver server racks, carts, and equipment safely as part of a team.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Berwick, PA.

Pay And Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Berwick,PA. Application Deadline This position is anticipated to close on Sep 23, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.